HotelFriend F.A.Q.
I would like to create services and add them to my hotel menu. How can I do this?
We have a vast library of ready-made and customizable services available within the HotelFriend PMS that you can add to your menu. To correctly set up services and add them to your menu in the app or web, please refer to this guide for detailed instructions.
How to get started with the Concierge application?
To get started, navigate to the Concierge module in your HotelFriend account. From there, you can adjust all the settings related to self-check-in, orders, payments, and other features of the app. For more detailed information, please refer to our comprehensive guide on the Concierge App.
How to place a digital order with HotelFriend Guest App?
Guests can place digital orders via the HotelFriend Concierge Guest App anytime using their smartphones. Here they can browse available services, choose a service, and even set a date and time of delivery. Guests can also leave comments before placing an order. The hotelier will receive a notification and then confirm the order in the system.
Is it possible to place an order with the guests who have a group booking?
Yes, absolutely. Guests with group bookings can order services at the hotel, just like guests with individual bookings.
How can I integrate Gastronovi with HotelFriend?
Integrating with third-party POS systems like Gastronovi is easy with HotelFriend. Simply submit a request for integration, and our experts will guide you through the process of connecting to the API and importing your data.
Can I split an invoice between multiple guests in HotelFriend?
Great question! Yes, HotelFriend allows you to split an invoice between multiple guests. This feature is available in both the Reservation and Order modules. You can split payments by amount or percentage, so each guest pays their share.