HotelFriend F.A.Q.
How can I accept payments and keep information in the system? Can I specify a deferred payment?
You can connect the Stripe payment system , as HotelFriend provides integration with it. Once you have connected the payment system, you can enter the guest's credit card information into the reservation card. Sure, by observing all security and confidentiality conditions, these cards will be tokenized. Besides, when receiving payment from a guest through the Stripe system, the information in the reservation card will be displayed automatically. You can also connect a POS terminal and add payments to the system as soon as you accept payment by credit card. If you accept payment in cash, you should add a payment to the system using the Add Payment function.
How to connect Stripe to the system?
Stripe is a convenient payment system, which can receive and process payments online. If Stripe is connected to the HotelFriend system, there is no need to enter the payment details manually – all data will be updated automatically. Here are detailed step-by-step instructions on how to connect Stripe to your PMS.
After check-in, the cost of the reservation has changed. Can I display this on the system?
Yes, you can change the booking price , as well as the City Tax amount on the booking card.
I accidentally added a payment to another guest. Is it possible to delete a payment?
In such situations, use the cashback function. For the completed payment, generate a refund and create a payment for your guest.
Can I charge money from the guest’s card if they have not paid for services in time?
Yes, you can. This option is available if you have entered the details of the guest's card by yourself, and the guest’s bank does not use 3D security. Moreover, the data will be saved in the system if the guest has entered the card details when making a booking via the Booking Button on the hotel website. In this case, the hotelier can also charge the guest.
Can my guests use Apple Pay or Google Pay?
Apple Pay and Google Pay are available for all hotels connected to Stripe. Guests can pay with these payment methods via the HotelFriend Concierge App.