HotelFriend F.A.Q.
I want to set up services for my digital menu. How can I do it?
Great decision! To create your own menu, please open "Options" and go to the "Services" tab. In the upper right corner, click the "Create service" button. After that, you can specify the name of the service, department, service category, service waiting time. In addition, you will be able to add images and descriptions. If you run into difficulties at any stage of creating a menu, please check out this help page.
How do I create an order for a guest who does not stay at my hotel?
If you want to make a reservation for a guest who does not stay at your hotel overnight, you need to set up additional services. After that, you will have such functions as "Immediate payment" and "Select Payment Method". The status of the payment for services will automatically appear as "Paid". Here you can read about how to set this function up.
How to get started with the Concierge application?
To get started with an app, you should first click on the Concierge module on the left side menu. In the main tab, fill in the data fields with the Wi-Fi name and password. If necessary, you can click on the “+” button and add the data of additional access points.
In the Fast check-in / check-out block, you can allow guests to make a fast check-in on their own by letting them submit their personal data, attach photos of the documents, and leave a signature in the app.
To enable your guests to pay for orders, you need to turn on the online payment system in the PMS. Please, check out this help page for more detailed information.
How to place a digital order with HotelFriend Guest App?
HotelFriend Concierge Guest App allows customers to place an order with delivery available 24/7, right from their smartphones. Digital orders can be paid for with any preferred method and at any convenient time.
Here's how guests are going to place their orders via an app :
1. Customers familiarize themselves with the hotel and all its offers.
2. They choose a service, set date, and time options.
3. They can leave a comment on the service if needed.
4. They can choose other services.
5. Customers can create an order without payment.
6. They can set a specific date and time.
7. Guests pay online with the preferred method.
1. Customers familiarize themselves with the hotel and all its offers.
2. They choose a service, set date, and time options.
3. They can leave a comment on the service if needed.
4. They can choose other services.
5. Customers can create an order without payment.
6. They can set a specific date and time.
7. Guests pay online with the preferred method.
All the hotelier needs to do is to confirm the order and receive payment.
How do I add an Order to the Reservation?
If your guest orders additional services, you can easily and quickly add an Order to Reservation either in the Orders module or in the guest's booking card. Here are some detailed step-by-step instructions on how to do this.
Can I make a payment into the system for an amount less than the amount of the guest's order? When I create an invoice payment, the total cost of the order is automatically displayed.
Yes, you can make a prepayment to the guest's balance. To do this, select the payment to the balance function when making a payment. When you make a payment on the invoice, the system will automatically calculate the amount that is already on the guest's balance, and there will be 2 fields in the payment (prepayment to the balance and payment on the invoice).