Question 1

How to create a task in the module?

Accepted Answer

To create a new task, click on the “Add task” button, fill in such data as task title and description, date, time, and duration of the task, add a corresponding department and responsible employee. Check out our full step-by-step instructions here.

Question 2

I accidentally created a task for another department. How can I fix this?

Accepted Answer

You can easily fix this. To do that, please, open the task and reassign it to the department you need or choose another responsible employee.

Question 3

Can I set up the tasks to appear automatically?

Accepted Answer

Yes, you can create several task templates in the service settings. This will help you to automate the process. As soon as you receive an order from a guest, a task is within the settings you specified will be created immediately. Here are our detailed instructions on how to do this.

Question 4

I don't like that my department is displayed at the bottom of the list of departments in the task module. How can I put it to the top of the list?

Accepted Answer

You need to click on the department, hold down the mouse button and then drag it up.

Question 5

I accidentally marked the task as “Done”, how can I reopen it?

Accepted Answer

To do that, you need to open the task and change the status from “Done” to “Reopen”.

Question 6

There are a lot of tasks for the departments in the Tasks module and that is a bit confusing. Can I do something to view only my tasks in the module?

Accepted Answer

Sure! To do this, please use the “Employee” filter and select your name. After that, only your tasks will be displayed in the calendar.

Question 7

Do you provide support?

Accepted Answer

Yes. If you have any questions or problems, you can always contact our support team via live chat or email at support@hotelfriend.com. Our employees will be happy to help you. Basic support is included in any package. Applications are processed within 24 hours on weekdays. To get weekend support, you can purchase a 24/7 support package.

Question 8

How do I switch from my old system to HotelFriend?

Accepted Answer

You can export data from the current system and import it into the system, configure the necessary settings with the help of HotelFrind employees.

Question 9

Does HotelFriend provide limited system access based on employee position?

Accepted Answer

Yes, Hotelfriend provides the ability to create limited access for employees. For example, you like the Housekeeping module, but you do not want to provide full access to the system to your housekeepers. The accommodation administrator can create access for employees of the housekeeper positions. In this case, housekeepers will have access only to the housekeeping Maintenance module. Similarly, other departments can create limited access for employees.

Frequently asked questions.