By using the HotelFriend property management system, you can manage your hotel fully remotely, without the need to hire front desk staff. This means you can save money on training new employees and performing administrative tasks, ultimately reducing your overall operating costs.

While the Virtual Office offers flexibility and automation to help you manage your hotel remotely, some level of control is still needed. However, you don't have to spend all of your time at the computer to keep track of everything. For example, the Channel Manager will automatically update rates and availability on OTAs, and booking confirmation emails will be sent automatically as well. Additionally, generating reports will take no more than 10 minutes of your time. If necessary, you can also hire part-time employees to help you manage the hotel with our system.

We comply with the General Data Protection Regulation (GDPR) to ensure that both your personal data and that of your guests are protected. Additionally, the guest's credit card information is encrypted to prevent fraud. When it comes to the question of on-site security, you may need to invest in a security system to ensure the physical safety of your guests.

Our main objective is to simplify and automate hotel management using our property management system. We streamline a variety of processes, including check-in and check-out, facilitate guest communication through automated emails and live chat, provide tools for managing housekeeping tasks, and more. While we don't offer comprehensive management services, we can help optimize various operations to make running your hotel smoother and more efficient.

Definitely. We understand that every business has unique needs, which is why we offer customized packages for various types of properties, from hotel chains and B&Bs to cruise ships. We'll work with you to identify the features you need and ensure that you have them all. Our partners are innovative companies with cutting-edge digital solutions, such as SALTO for electronic door locks and Stripe for online payment processing.

You're paying for the HotelFriend property management system, which streamlines your hotel's workflow and boosts performance. Our system automates many manual processes, freeing up your time and resources to focus on other important tasks.

Our pricing model is transparent and straightforward: you pay a monthly fee that covers all the necessary tools, hosting services, and updates. Our software eliminates the need for multiple hotel team roles, such as IT specialists or front desk agents, which can help keep costs low without compromising your hotel's performance.