HotelFriend F.A.Q.
Do you provide tablets along with your software?
Unfortunately, we don’t. HotelFriend is a SaaS (software as a service) company that provides software solutions for hotel management. Once you subscribe, you can use our tools, including the Self check-in kiosk software, at any time and on any of your own devices.
What devices is a Self check-in kiosk compatible with?
A Self check-in kiosk software is compatible with the majority of Android and iOS devices. However, devices with the iOS version before 14.5 do not support this feature.
What should I do if the guest has not received a PIN code?
Normally, the guest receives a PIN in the booking confirmation email, which is sent automatically as soon as the hotel accepts the reservation. However, if the guest did not receive this email or it did not contain a PIN code, you can also generate and send the code manually from our system.
Can I see who is entering information into the application right now and at what stage of self-check-in they are on?
Yes, in our system you will be able to see what step your client is currently on. Thus, if your guest has any difficulties with self-check-in and needs your help, you will see at what step the difficulty arose and will be able to give further instructions remotely over the phone.
How do I add a Hotel Representative?
A Hotel Representative is a hotel employee responsible for confirming reservations and sending emails. You can appoint a new Hotel Representative every shift. To do this, you need to perform the “Appoint as a representative” action on the Employee page. Here, in the edit form, you can assign a responsible employee via the on / off checkbox. As a result, the name and a photo of the responsible employee (Hotel Representative) will be shown on the last phase of self-check-in.