Onboarding by HotelFriend
Your hotel, ready in days, not months
From initial property setup to your very first booking, we guide your team every step of the way with expert support, smart automation, and onboarding experience.
5000+
Properties Onboarded
4.2
Days Average Go-Live
98%
Satisfaction Rate
24/7
Dedicated Support
How it Works
Three steps to a fully operating hotel system
No IT department needed. Our onboarding specialists take care of every integration, migration, and training.
Property Configuration
Your dedicated onboarding manager sets up your entire property profile in one structured session. Room types, pricing rules, taxes, amenities, and policies are configured efficiently and accurately, so you are ready to start operating right away.
Systems and Integrations
We connect your OTAs, payment gateways, POS, accounting tools, and other integrations. This is where your entire tech ecosystem comes together, enabling smooth data flow, automated processes, and a fully connected operation.
Team Training and Go-Live
We provide live training sessions tailored to each role, working closely with your front desk, housekeeping, management, and other departments. We guide your team step by step and remain by your side throughout the first two weeks of operations to ensure a confident start.
What's Included
Everything your property needs, out of the box
Data Migration
We transfer your existing reservations, guest profiles, and historical data with zero loss and full validation.
Payment Gateway Setup
HotelFriend Payments and local processors configured, tested, and PCI-compliant before day one.
Dedicated Specialist
A single point of contact who knows your property and is reachable via chat, call, or email throughout onboarding.