How to import reservations to HotelFriend PMS
The Import Reservations tool allows you to easily transfer booking data from external sources, such as another Property Management System or a channel manager. This feature is especially helpful when you’re onboarding to HotelFriend, migrating existing data, or bulk uploading bookings for groups or events.
File requirements
Each row in the file represents one booking. The following fields are required:
- First name
- Last name
- Check-in date
- Check-out date
- Room type
- Price
You can also optionally override prices and include any custom booking fields. Supported file formats are: .csv, .xls, .xlsx.
Before importing, it’s a good idea to clean up and standardize your data in the file to avoid errors during the upload. Double-check room names, date formats, and prices to ensure a smooth import process.
Importing bookings
Follow the steps below to import your reservations:
- Go to Reservations.
- In the upper right corner, click Actions and select Import reservations request.
- Open the file you want to import from your device. Check that the required room types and rooms exist in the system. Create any missing ones before proceeding.
- Click Upload file and select your file in CSV, XLS, or XLSX format.
- Click Send to confirm.
Once the import is complete, review the reservations in the system to ensure everything was imported correctly.
Important: To finalize the import, please contact our Customer Service at support@hotelfriend.com. Our team will assist you in completing the process and make sure your data is correctly integrated into the system.
