How to set up services by creating them from scratch
While HotelFriend PMS offers a large library of pre-built services, you also have the flexibility to create your own custom services tailored to your hotel’s specific offerings — whether it's a unique spa treatment, a tour package, or any other personalized service.
If you prefer to define every detail from the ground up, this guide will show you how to manually create services in the system, configure their settings, and make them available for guests to view and book.
Important: The “Create Service” button will only appear in the system after at least one service has been imported from the HotelFriend library.
- In the menu on the left, click on the In-House module and choose Settings.
- Go to the Services tab.
- You have two options for setting up services:
- a. Add Services from the Library
- b. Create Service from scratch
- b. In the Service Information section, fill in the following fields:
- Enter the Name of the service.
- Add the Article Number (optional).
- Select the appropriate Service Category and Department from the list.
- Set the Availability Status to indicate whether the service is active or inactive.
- b. Set the price per service or per duration by enabling the toggle Advanced price settings.
- b. Choose the appropriate Sales Channels and Devices from the dropdown menu.
- b. Add additional information about the service or upload a PDF file.
- b. Enable additional custom settings for the service by using the toggles. View this article for more information on custom settings.
- b You can save the newly created service by clicking Save not active, which will save it in the system but keep it inactive. If you want the service to be immediately available for clients, click Save and activate.
3. b. Click on the Create Service button to create a service from scratch.
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