How to manage your HotelFriend subscription
The Manage Subscription tab allows you to view and control your current subscription, explore available packages, and add or remove products in the HotelFriend system.
Overview of your subscription
At the top of the page, you can see the name of your current package. For example, the Enterprise Package includes access to all HotelFriend modules and enterprise-grade features designed for multi-property or large-scale hotel operations.
Below the description, you will find a short guide outlining the key steps for adjusting a PMS to match your requirements.
Bill estimate
On the right side of the screen, the Bill estimate block provides a summary of your current plan, including:
- Start of contract and Next charge dates
- A breakdown of all included and additional products
- The total cost (including VAT and discount)
This section gives you a full overview of your recurring subscription cost. You can also create payment automation here by clicking the Create payment automation link, and your card will be charged automatically.
Added products
In the Added Products section, you can see all products currently included in your subscription, for instance, POS Ecosystem, Revenue Management, or hardware components like terminals and kiosks.
Each product displays its individual monthly or one-time cost.
You can add or remove products as needed:
- To add a product, click the + icon next to it.
- To remove a product, click the red trash bin icon in the “One time payment” or “Added products” section.
After making changes, click Update subscription to apply them.
One-time payments
This section lists hardware or setup fees (for example, Self-Service Kiosk, Booking Engine setup, or payment terminals).
You can choose to pay for these items immediately or have them added to your next billing period. The total including VAT is displayed at the bottom.
Placing or updating an order
When you are ready to confirm your selection:
- Click Order now to finalize your purchase
- Click Update subscription to save adjustments to your active plan
Important notes! Annual subscriptions may include special discounts, which are automatically displayed in the Bill estimate section.
Always review your Bill estimate carefully before confirming any updates
To upgrade or downgrade your subscription plan, please contact our Support team by submitting a ticket or sending an email to support@hotelfriend.com.
