Manage every guest, across every platform, directly within your PMS with OTA MessageHub

Stop jumping between Booking.com, Airbnb, Expedia, and WhatsApp. OTA messageHub brings every guest conversation into your PMS, so your team replies faster, and guests feel heard.

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200+

OTA Platforms

67%

Faster Responses

1

Unified Inbox

Your team will no longer be drowning in endless open tabs

Streamlined workflow

Your staff accesses all messages from Booking.com, Airbnb, and email in one place — saving time and never missing important guest communications.

Faster response times

Guests get quick, consistent replies from a single platform — boosting satisfaction and improving your review scores.

Full guest context

See every guest interaction, whether from Expedia, WhatsApp, or any other channel — giving your team complete visibility to provide personalized service effortlessly.

All Guest Messages, One Inbox

OTA messageHub is a unified messaging layer built directly inside your PMS. Every conversation, every platform, every guest — visible and actionable without ever switching tabs.

Universal Inbox

Messages from Booking.com, Airbnb, Expedia, Agoda, WhatsApp, and direct email — all flowing into one clean, real-time inbox inside your PMS.

Guest Profile Linking

Automatically matches messages to reservation records. See the guest's stay dates, room number, and booking details right alongside the conversation.

Smart Quick Replies

Pre-built reply templates for the most common requests — check-in times, late checkout, directions, Wi-Fi passwords — sent in one click.

Real-Time Alerts

Get instant notifications for urgent messages across all platforms. Set priority filters so guest arrivals and complaints always cut through the noise.

Response Analytics

Track team response times, message volume by platform, and satisfaction scores — so you can coach staff and keep your review ratings high.

Native PMS Integration

No new tool to learn. OTA messageHub lives inside your existing PMS workflow, accessible in the same interface your team uses every day.

Connected to where guests book

We integrate with the world's biggest booking platforms — and more are added every month.

Booking.com

Airbnb

HRS

Expedia

Agoda

Direct Booking

Email / SMTP

More...

Up and running in minutes

Connect Your Platforms

Link your OTA accounts through our secure one-click OAuth flow. No API keys, no developer needed.

Open messageHub in PMS

Find the unified inbox directly inside your property management system — no extra logins or new apps.

All Messages Flow In

Every guest message from every platform appears in real time, matched to their reservation automatically.

Reply from One Place

Respond directly through messageHub. Your reply is delivered on the original platform — guests never notice a difference.

Ready to reclaim your team's focus?

Join hundreds of hotels already using OTA messageHub to deliver faster, friendlier guest communication.

Book a demo