Protel Migration Program
It’s time to leave legacy behind and switch to trusted hotel software
HotelFriend gives you everything Protel promised, plus the modern cloud or on-prem experience, real-time data, and 24/7 support your property deserves today.
Why Hotels Are Choosing a Modern PMS
Better experiences that make operations effortless in 2026
Thousands of hoteliers are upgrading from legacy systems to enjoy smoother workflows, smarter tools, and more control over their hotel management.
Modern Hotel Software
Manage your property your way. Whether you prefer the flexibility of the cloud, the control of on-premises, or a hybrid setup, our PMS adapts to your needs.
Transparent Pricing & Flexible Licensing
Add modules as you grow, enjoy predictable costs, and pay only for what you need—perfect for properties of any size.
Seamless Integrations
Connect effortlessly to OTAs, payment gateways, and guest-facing tools, all from a single interface, keeping your systems in sync and avoiding any miscommunication.
Reliable Support
Our German-speaking team is ready to assist you immediately, ensuring your staff and guests stay happy while operations run smoothly. We’re available via email, phone, or even on-site visits—whatever works best for you.
Full Mobile Access
Manage your property from any device, anywhere, giving your team freedom and flexibility on the go.
Advanced Analytics & Reporting
Get real-time revenue insights and easy-to-build reports—no technical expertise needed. Make smarter decisions faster.
The Full Platform
Multiple products, one login for your hotel software
Everything your property needs is built by one team, maintained under one contract, and available from one dashboard.
Property Management System
The core of your operation. Manage reservations, rooms, and departments from anywhere. Drag-and-drop calendar, guest profiles, housekeeping, and GoBD-compliant accounting — all in one interface.
- Front desk & drag-and-drop reservation plan
- Group and Corporate Bookings
- Guest & company profile management
- Housekeeping with room status overview
- Multi-property management
- Legal accounting & e-invoicing (GoBD)
Channel Manager
Connect to 200+ OTAs and booking platforms with real-time two-way synchronization. Eliminate overbookings, manage rates centrally, and push availability to every channel simultaneously.
- 200+ OTA connections included
- OTA MessageHub
- Real-time availability & rate sync
- Unlimited rate plans & room categories
- Overbooking prevention
Direct Booking Engine
Convert your website visitors into direct bookings at 0% commission. Fully branded, mobile-optimized, and embedded in minutes. Upsell rooms, packages, and services during checkout.
- 0% commission on all direct bookings
- Multiple Websites for one hotel
- Branded & mobile-optimized widget
- Upsell packages and extras at checkout
- Group & corporate booking support
Digital Guest Journey
Deliver a seamless and personalized guest experience at every touchpoint. From the first interaction to post-stay communication, empower your guests with convenient, digital-first services.
- Guest communication across all stages of the stay
- Branded guest app for a personalized experience
- Self-service kiosk for fast check-in and check-out
- Automated payments for a seamless experience
- Guest history for more effective marketing campaigns
Payments & Finance
Process online payments, issue invoices, and handle refunds — all in the cloud. SSL-encrypted, fiscalization-compliant for multiple countries.
- Cloud-based payment processing
- Invoice creation & automated billing
- Datev synchronization
- Refund management
- Multi-country fiscal compliance
- Financial reporting & reconciliation
Order & F&B Management
Digitize your restaurant, bar, spa, and ancillary services. Guests order from their phone; staff manage fulfillment from a single screen. Boost ancillary revenue with smart upselling flows.
- Digital menu with images & 10 cuisine libraries
- Room service & in-venue ordering
- Upsell activities, spa & packages
- Integrated with POS & payments
Business Intelligence
Real-time KPI dashboards, occupancy analytics, revenue forecasting, and channel performance are built into the platform. No third-party BI tool required.
- Live revenue & occupancy dashboard
- Channel performance breakdown
- KPI forecasting & trend analysis
- Exportable management reports
- Custom Reports
Task Management and Maintenance
Assign, track, and resolve tasks across housekeeping, maintenance, and operations teams. Digital checklists, staff notifications, and issue tracking keep every department in sync.
- Housekeeping task assignment
- Maintenance request tracking
- Staff scheduling
- Different levels of permission
- Digital checklists and reminder
Events Management
Plan and manage conferences, banquets, and group events from the same platform. Combine room blocks with catering, AV, and services into a single bookable package.
- Conference and banquet room booking
- Function Sheets for better coordination
- Group reservation management
- Package builder with services and catering
- Corporate client profiles and billing
How the Migration Works
From Protel to live in 4 simple steps
Our dedicated migration team handles the heavy lifting so your staff barely notices the change.
Discovery Call
We audit your current Protel setup, integrations, and requirements in a free 45-minute session.
Data Export and Mapping
Your reservations, guest profiles, and rate plans are exported and mapped to HotelFriend's structure.
Configuration and Training
We configure your new system and run live training sessions with your front-desk and management teams.
Go Live
Flip the switch with zero downtime. Your migration specialist stays online on launch day — just in case.
Feature by Feature
The honest comparison
We let the features speak for themselves.
|
Feature |
Protel |
HotelFriend |
|
Server |
On-premises, Cloud |
On-premises, Cloud, Hybrid |
|
Real-time analytics dashboard |
✗ Limited reports |
✓ Live dashboard |
|
Built-in channel manager |
✗ Add-on cost |
✓ Included |
|
Online check-in / check-out |
✗ Not included |
✓ Included |
|
Automated revenue management |
✗ Manual |
✓ Built-in Dynamic pricing |
|
Guest messaging platform |
✗ Not included |
✓ Multi-channel inbox |
|
24/7 live support |
✗ Ticket-based |
✓ Ticket-based, Premium Support, On-site visit |
|
Event Management |
✓ Included |
✓ Included |
|
Function sheets |
✓ Included |
✓ Included |
|
Custom Reports |
✗ Not included |
✓ Included |