How it works
Hotel Software for Hotel Chains and Groups
We offer hotel groups the opportunity to use our system for one property free of charge for one month for one property. This gives your team a real operational environment to test the platform without risk or commitment.
True All-in-One Ecosystem
One system. No data silos. No integration headaches.
Your front office, housekeeping, finance, and management, etc. teams all work in it — the same way they would every day. That's the only test that counts.
During the trial, we don’t just provide access. We actively support the implementation, help configure the system for your workflows, and ensure your team can start working productively from day one.
This approach allows you to evaluate real impact, measure efficiency gains, and make a confident, informed decision based on actual usage, not assumptions..
What is included
Everything your property needs to run in one system.
- Full PMS — reservations, front desk, housekeeping, reporting
- Channel Manager — real-time sync with Booking.com, Expedia, and your direct booking engine
- Booking Engine — convert website visitors into direct reservations
- Guest Journey Tools — automated pre-arrival messages, check-in, and feedback collection
- Event Management — streamlined planning and coordination for events and group bookings
- Automated Payments — simplify billing, invoicing, and payment processing
PROCESS
Step into real operations: one property, four weeks, fully supported by HotelFriend
Your nominated property uses HotelFriend as its actual system. Our team is with you at every phase of the workshop.
|
WEEK 1 |
WEEKS 2–3 |
WEEK 4 |
DAY 30 |
|
Setup & onboarding |
Live operation |
Results & review |
You decide |
|
→ Import property data: room types, rates, guest profiles |
→ Train your staff on the new PMS |
→ Before vs. after built together |
→ Expand, stay, or leave |
|
→ Connect OTAs and/or the Booking Engine |
→ Test the system |
→ Backed by real numbers |
→ No auto-contract |
|
→ Integrate additional hotel management products |
→ On-site support from the HotelFriend team |
→ No surprise bills |
|
1 |
Check-in / check-out time |
Time-based |
|
2 |
Direct vs OTA bookings |
Revenue |
|
3 |
Overbookings & conflicts |
Accuracy |
|
4 |
Report generation time |
Time-based |
|
5 |
Event management |
Revenue & operational efficiency |
|
6 |
Upsell capture rate |
Revenue |
|
7 |
Staff satisfaction survey |
Optional |
METRICS
Seven dimensions, tracked daily
On day 30, you receive a comprehensive PDF report with all collected data — giving you a clear, data-driven foundation to make a confident, informed decision.
Start the conversation
We review applications within 2 business days. No sales call before we confirm your stack is compatible.
✓ No sales call until technical feasibility is confirmed
✓ No contract or billing after the 30-day workshop
✓ All data delivered and deleted within 72 hours of day 30
HotelFriend F.A.Q.
Who is this pilot for?
It's designed for hotel groups operating 10 or more properties. We work with one nominated property during the trial — typically a mid-size or flagship location that represents your group's typical operations.
Do I need to sign anything before we start?
No contract, no billing agreement, nothing. The only thing we ask for upfront is a short compatibility check to confirm your current stack integrates cleanly with HotelFriend.
What happens to our existing reservations and data?
We import them. Room types, rate plans, guest profiles, existing bookings — your nominated property goes live with real data, not placeholder content. Nothing gets lost or left behind.
How disruptive is the switch for our staff?
Less than you'd expect. Week one is dedicated entirely to setup and training before your team goes live. Our onboarding specialists work around your shifts, not the other way around.
What if something goes wrong mid-trial?
You'll have direct access to a HotelFriend team member throughout all four weeks — not a ticketing system. On-site support is available during the live operation phase if needed.
Are our OTA connections affected?
No. We connect your channel manager to Booking.com, Expedia, and your direct booking engine as part of the setup week. Your rates and availability sync in real time from day one of live operation.
What do we get at the end of the 30 days?
A comprehensive PDF report covering seven tracked dimensions — check-in/check-out times, direct vs. OTA bookings, overbookings, report generation speed, event management efficiency, upsell capture rate, and an optional staff satisfaction survey. It's a data-driven record of exactly how the system performed in your environment.
What happens to our data after the trial?
If you choose not to continue, all your data is delivered back to you and permanently deleted from our systems within 72 hours of day 30. No retention, no conditions.
Is there a sales call before we start?
Not until we've confirmed your setup is technically compatible. We don't book calls to pitch — only to plan.
What if we want to continue after 30 days?
We'll put together a proposal based on your actual group size and needs. No pressure, and no auto-renewal catches — the decision is entirely yours, made with the data from the trial in hand.