HotelFriend F.A.Q.
1. Why should we switch from HS3 to HotelFriend?
HotelFriend offers a modern, cloud-based hotel management solution, with on-premises and hybrid deployment available for properties that require it.
HotelFriend AG is a Berlin-based company focused on delivering a Property Management System fully compliant with the regulations of the DACH region. With more than 20 integrated products — including PMS, a native Booking Engine, Housekeeping, Event Management, Resource Management, and more — the platform covers the needs of every department under one roof. Hotels benefit from a unified experience: a single login, a consistent interface across all modules, and no need to juggle multiple third-party tools, reducing both costs and complexity.
2. Does HotelFriend support GoBD-compliant accounting and DATEV integration?
Yes. HotelFriend's built-in Accounting and Invoice Management module is designed to meet GoBD requirements, ensuring your financial records are audit-ready and fully compliant with German standards. Financial data can be exported directly to DATEV, streamlining collaboration with your tax advisor and keeping your bookkeeping workflows efficient and accurate.
3. Does HotelFriend support data migration from HS3?
Yes. HotelFriend offers a structured migration process to ensure a smooth transition from HS3. Reservations, guest profiles, rate plans, and historical data are all safely transferred, minimizing disruption to your operations and ensuring continuity from day one.
4. Can HotelFriend handle multiple sales channels like HS3?
Absolutely. The integrated Channel Manager synchronizes rates and availability across 200+ OTAs in real time, ensuring seamless multi-channel distribution. HotelFriend also includes a native Booking Engine with free Google Hotels synchronization, helping your property reduce commission costs and drive more direct bookings.
5. Will switching to HotelFriend affect our workflow with our tax advisor?
No. HotelFriend is designed to fit seamlessly into your existing financial workflows. With native DATEV integration, standardized financial exports, and fully compliant invoicing and reporting tools, collaboration with your tax advisor remains smooth and efficient. All financial data is audit-ready and structured to meet DACH regulatory requirements, saving your team time at every month-end close.
6. What is the cost of HotelFriend PMS?
HotelFriend's pricing is tailored to the size and needs of each property, taking into account the number of rooms, selected modules, and deployment model. Plans start from €80 per month. Visit the Pricing page to explore the three available packages. Simply enter your room count, select the products your hotel needs, and get a clear, transparent quote. No hidden fees, and no paying for features you won't use.
7. How do we start the migration?
Contact the HotelFriend team to schedule an onboarding consultation. We’ll evaluate your current HS3 setup, plan the migration, and provide training for a smooth transition.
8. Is HotelFriend a good fit for hotels in the German market?
Absolutely. HotelFriend is built with the German market in mind. The system features an intuitive, user-friendly interface designed to minimize the learning curve for your team. Key operational workflows such as night audit and payment reconciliation are fully supported, ensuring smooth day-to-day management. On top of that, HotelFriend offers dedicated German-speaking support, so help is always available in your language when you need it.