Simple Transparent Pricing
Choose. Start. Boost Operations.
HotelFriend solutions are tailored to assist every hotel in selecting and deploying the PMS that aligns perfectly with their operational requirements.
HotelFriend CORE
The fastest and most efficient solution for a fair price. Perfect for a smooth and stress-free launch without disrupting your current operations.
HotelFriend FLEX
Take full control of your hotel management. Pick only the modules you need, and we’ll craft a personalized solution that supports your special workflows.
HotelFriend Signature
We’ll deliver a fully customized solution to perfectly match your requirements. Share your vision with us, select build-in modules, and add custom development option.
What type of business are you running?
HotelFriend FLEX
Mix and match from 20+ Products
Your hotel is fully connected.
Powerful modules that work together seamlessly to run your entire hotel operationsfrom a single platform.
Property Management System
HotelFriend PMS unifies all core hotel operations in one smart platform, automating up to 80% of everyday tasks and increasing operational efficiency by up to 60%. The outcome is clear: streamlined workflows, quicker service, and complete visibility across your property.
An intuitive front-desk interface with a real-time operational dashboard Smooth check-ins and check-outs, intelligent room assignment, and instant room status updates Centralised guest and company profiles with full history and preference tracking One consolidated space for managing individual, group, and corporate bookings Data-driven reports and insights that support confident, informed decisions Context-based internal notes for reservations, payments, guests, and operational tasks—available exactly where your team needs them
Guest Communication
Guest Communication streamlines guest interactions by automating chats, emails, and recurring workflows—reducing routine communication and allowing your team to focus on delivering outstanding guest experiences.
Seamless guest engagement via email, chatbots, and multiple communication channels Automated messaging before arrival, during the stay, and after departure Real-time messaging between guests and staff for fast, efficient support A single, unified inbox with full visibility of all guest conversations Personalized communication powered by synced guest profiles and reservation data Automatic review and feedback requests sent after every stay
Employee Tasks
Effortlessly manage all task lists, monitor issues in real time with high accuracy, and use automated reminders to significantly reduce missed tasks—keeping daily operations perfectly on track.
Assign tasks to individual team members or departments with Employee Tasks, ensuring clear ownership and smooth daily operations Track task status in real time for full visibility and control Automate recurring tasks such as daily housekeeping or routine maintenance at predefined intervals Prioritize tasks by urgency and set clear deadlines Enable staff to view, update, and complete tasks directly in the system Attach images and comments to tasks for instructions, clarity, or proof of completion Review completed tasks, delays, and staff performance over time to support accountability and reporting
Housekeeping
HotelFriend Housekeeping simplifies room and cleaning management with real-time updates, seamless team communication, and optimized workflows that boost efficiency across daily operations.
Live room status updates for housekeeping teams Mobile access for staff working on the move Automated task distribution and workflow coordination Intuitive, color-coded dashboards for quick status tracking Built-in maintenance request handling Detailed productivity and performance reports Instant notifications to keep operations running smoothly
Accounting and Reports
HotelFriend Accounting and Reports automates invoicing, tax handling, and revenue tracking—helping hotels save up to 30% of time on financial tasks while gaining full transparency into performance.
Fully integrated accounting and invoice management Comprehensive financial and performance reports Automatic generation of invoices, receipts, and tax calculations Customizable and editable invoice templates Real-time financial dashboards for instant visibility Flexible export and secure sharing options
Rate Management
HotelFriend Rate Management lets you update prices in real time across all sales channels, increasing profitability by up to 20%. Automated pricing rules and full OTA integration keep you competitive while eliminating hours of manual rate adjustments.
Advanced rate management with multi-currency support Flexible seasonal and group pricing options Customizable packages and special offers Dynamic pricing driven by demand, seasonality, occupancy, and local events Seamless integration with OTAs and the Booking Engine
CashBook
All cash payments processed within the system are automatically recorded, cutting manual work by up to 60% and delivering full financial transparency.
Daily cash flow monitoring with an integrated Cash Book Multiple cash accounts for front desk, bar, restaurant, and other outlets Customizable cash categories for accurate tracking Automatically generated cash reports Full multi-currency support
Channel Manager
HotelFriend Channel Manager synchronizes all booking channels in real time, automating distribution and preventing overbookings. Manage availability, pricing, and online sales centrally—while maximizing occupancy and maintaining complete control.
Real-time sync of rates, availability, and restrictions across every connected channel One central dashboard to manage all OTAs efficiently Built-in guest messaging to communicate without switching between platforms Automatic reservation imports with instant updates in the PMS Flexible pricing and restriction rules to optimize channel performance Minimized overbookings and distribution errors through full automation Channel performance analytics and reports for data-driven revenue decisions
OTA MessageHub
HotelFriend OTA MessageHub centralizes all OTA guest messages in one unified inbox, enabling faster responses, clearer communication, and a consistent guest experience across every booking platform.
One shared inbox for messages from all connected OTAs Real-time message synchronization with instant notifications Direct replies to guests without switching between OTA extranets Full message history linked to each reservation Faster response times and reduced risk of missed guest requests Improved communication quality and guest satisfaction Streamlined workflows for front desk and reservations teams
Dynamic Rates
HotelFriend Dynamic Rates automatically adjust prices based on demand, occupancy, seasonality, and market conditions—helping you maximize revenue while staying competitive at all times.
Automated price updates driven by real-time demand and occupancy Flexible pricing rules tailored to seasons, events, and booking patterns Smart rate optimization across all connected sales channels Reduced manual price adjustments through full automation Increased revenue potential with data-driven pricing strategies Consistent rates across PMS, Channel Manager, and OTAs Full control and transparency over dynamic pricing logic
Booking Engine
HotelFriend Booking Engine transforms your website into a powerful direct booking channel, enabling commission-free reservations and a seamless booking experience. Increase direct revenue, reduce dependency on intermediaries, and convert more visitors into guests.
Fast, mobile-optimized booking flow designed to maximize conversions Real-time rate and availability synchronization with the PMS Commission-free direct bookings through your hotel website Flexible rate plans, packages, and promotional codes Booking rules such as minimum and maximum length of stay Control availability by service, offer, or special package Secure online payments with automated confirmation emails Multi-language and multi-currency support for international guests Built-in upselling for rooms, services, and add-ons during the booking process
Booking Engine Pro
Booking Engine Pro is a fully modular, web-based solution that gives hotels complete control over their booking flow and website structure from one centralized platform. Create multiple purpose-driven websites, tailor every step of the guest journey, and cut setup time by up to 60%.
Launch campaign-, partner-, or offer-specific websites from a single platform Mix and match modules (rooms, services, extras, and more) to fit your brand and operational needs Lead guests through a smooth, fully personalized booking journey Optimized for all devices and screen sizes Secure, fast transactions using online payment methods only Select only the modules you need and add more anytime as your business scales
Google Hotels
HotelFriend Google Hotels integration connects your property directly with Google, increasing visibility in search and driving more commission-free bookings from high-intent travelers.
Direct integration with Google Hotels for real-time rates and availability Increased visibility in Google Search and Google Maps Commission-free direct bookings redirected to your Booking Engine Real-time synchronization with PMS and Channel Manager Accurate pricing and availability to avoid discrepancies Performance insights and reporting to track booking results
Vouchers & Discounts
Vouchers & Discounts help drive bookings with flexible offers such as percentage-based savings or on-site gift vouchers. Targeted promotions during low-demand periods can boost occupancy by up to 25% while increasing direct bookings by as much as 15%.
Flexible creation and management of vouchers Built-in reporting and analytics for performance tracking Fixed-value or percentage-based discount options Unique voucher codes for campaigns and direct bookings Targeted discounts by guest type, booking channel, or season Automated rules for validity dates, usage limits, and redemption terms
Packages & Arrangements
Increase upsell revenue by up to 35% by creating tailored holiday packages that bundle rooms with amenities such as breakfast, parking, and additional services.
Combine multiple services such as accommodation, dining, and activities into one package Create fully customizable packages and arrangements Send professionally branded vouchers via email or mobile app Use customizable templates aligned with your hotel’s branding Set flexible validity periods and usage rules Enable online purchases via your website or Booking Engine Offer value-based, service-specific, or date-based vouchers Track package and voucher performance in real time
One-pager website
Conversion-focused hotel website templates designed to increase direct bookings by up to 40%, featuring an integrated Booking Engine, intuitive user experience, and a fast setup in as little as three days.
Fully customizable layouts with multiple design styles and easy control over colors, fonts, and content Mobile- and tablet-optimized design for smooth browsing and booking experiences Built-in multilingual and multi-currency support Integrated analytics and tracking to monitor visitor behavior and conversion performance
Guest App
HotelFriend Guest App delivers a fully personalized mobile experience, empowering guests to manage their entire stay—from check-in to check-out—directly from their smartphone. The app simplifies communication, service requests, payments, and in-room interactions while reducing staff workload.
Mobile self check-in and check-out with identity verification, reservation access, registration, invoice review, and secure payments Real-time guest messaging with chat and push notifications for instant communication In-app service requests and ordering, including pre-paid services to streamline operations Live tracking of guest status, special requests, and check-in progress Digital key integration for mobile room access and smart lock control In-room controls for lighting, temperature, and entertainment Direct bookings and full booking history for effortless stay management Built-in upselling to promote offers, vouchers, discounts, and personalized recommendations Secure in-app payments for a seamless transaction experience Interactive navigation and wayfinding with property maps Full white-label branding with your hotel’s logo, colors, and exclusive offers
Self-service Kiosk
Reduces check-in and check-out time to under five minutes, cuts front desk workload by up to 50%, and boosts guest satisfaction by 35% with 24/7 self-service access.
Quick and intuitive self check-in and check-out Secure on-site payments via cards, mobile wallets, or vouchers Room selection and preference settings for a personalized stay Direct synchronization with your PMS for real-time guest data and availability In-app ordering for meals and hotel services Fully customizable interface aligned with your hotel’s branding
Remote receptions
Cut check-in time by up to 50% by deploying this module on tablets or other devices—boosting operational efficiency and increasing guest satisfaction by up to 35%.
Remote check-in for a faster, contactless arrival experience Tablet and multi-device support for flexible deployment Instant guest messaging for real-time communication In-app service requests to cut handling time by up to 40% Live updates to track guest status, special requests, and check-in progress Personalized greetings to enhance the guest experience Digital key integration for mobile room access Fully customizable interface aligned with your hotel’s branding
Passport Scanner
Accelerates check-in by scanning guest passports in seconds, cutting check-in time by up to 60%.
High-speed passport scanning to significantly reduce guest waiting times Automatic data extraction to minimize manual entry and errors Support for passports from over 150 countries Secure data processing in compliance with data protection regulations Barcode and MRZ recognition for both 2D barcodes and machine-readable zones Seamless integration with self check-in kiosks, mobile apps, and front desk systems
HotelFriend Payments
HotelFriend Payments brings all hotel transactions together in one secure platform—covering online and on-site payments in any currency. Speed up checkouts, reduce payment drop-offs and fraud, and gain full visibility and control over your revenue and financial workflows.
Card verification at the time of booking to minimize fraud and no-shows Real-time payment and reconciliation dashboard for complete transparency Refund processing and payment management directly within the system Seamless integration with the Booking Engine and OTAs POS and terminal support for front desk, mobile use, or self-service kiosks Terminals with SIM backup to ensure stable payments even with weak Wi-Fi
Table Management
HotelFriend Table Management gives restaurants and hotel F&B outlets full control over table allocation, reservations, and guest flow in real time. With a clear visual floor plan and live status updates, teams can optimize seating, reduce wait times, and maximize table turnover.
Real-time table status tracking (available, occupied, reserved, cleaning) Visual floor plans for intuitive table and seating management Centralized handling of table reservations and walk-in guests Faster guest seating and improved table turnover Seamless integration with POS for orders and billing Clear visibility for hosts, servers, and managers Fewer seating errors and smoother service operations
Kitchen display
HotelFriend Kitchen Display replaces paper tickets with a real-time digital order flow, helping kitchen teams prepare dishes faster, reduce errors, and keep service perfectly synchronized with the front of house.
Real-time order display directly from POS to the kitchen Clear prioritization of orders by course, table, or preparation time Instant updates for new orders, changes, or cancellations Reduced order errors and improved preparation accuracy Faster ticket handling and improved kitchen efficiency Seamless coordination between kitchen and service staff Optimized workflows for busy service periods
Self-service Kiosk
A self-service kiosk seamlessly integrates with the POS system, allowing guests to place orders and complete payments independently, reducing waiting times and operational pressure on staff. All transactions are processed in real time within the POS, ensuring accuracy, efficiency, and a smooth guest experience.
Direct real-time integration with the POS system Fast and intuitive self-ordering interface Secure cashless payment processing Automatic order transfer to kitchen or service points Reduced queues and faster service flow Upselling and cross-selling through smart menu suggestions Real-time reporting and sales analytics Lower staff workload and improved operational efficiency
Inventory Management
HotelFriend Inventory Management gives hotels and restaurants full visibility into stock levels, consumption, and costs in real time—helping prevent shortages, reduce waste, and control expenses across all outlets.
Real-time inventory tracking across kitchens, bars, and storage locations Automatic stock updates based on sales, orders, and usage Low-stock alerts to avoid out-of-stock situations Centralized management of ingredients, products, and suppliers Reduced food waste through accurate consumption tracking Cost control and margin visibility for better purchasing decisions Seamless integration with POS and reporting tools
Resource Management
HotelFriend Resource Management helps hotels efficiently plan and allocate shared resources—such as rooms, equipment, facilities, or services—ensuring optimal availability, utilization, and smooth daily operations.
Centralized management of all hotel resources in one system Real-time visibility into resource availability and usage Easy scheduling and allocation to avoid conflicts and overbooking Support for shared resources across rooms, services, and departments Flexible rules for capacity, time slots, and availability Improved coordination between teams and departments Better resource utilization with fewer manual adjustments
Event Management
HotelFriend Event Management simplifies the planning and execution of events by centralizing bookings, resources, and services in one system—ensuring smooth coordination from initial inquiry to event completion.
Centralized management of event requests, bookings, and schedules Real-time availability of venues, rooms, and shared resources Coordination of services such as catering, equipment, and staffing Clear timelines and task tracking for every event Reduced manual work and fewer scheduling conflicts Full visibility for sales, operations, and F&B teams Accurate reporting and performance insights for events
Function Sheets
Function sheets for events provide a structured overview of all event-related functions, helping teams plan, manage, and coordinate every detail in one place. They ensure clarity across workflows, resources, and responsibilities for smooth and efficient event execution.
Central overview of all event functions, setups, and requirements in one structured format Clear assignment of roles, tasks, and responsibilities for every stage of the event Detailed planning of resources, timing, and logistics to ensure smooth execution Easy customization for different event types, sizes, and client needs Improved coordination between teams, vendors, and stakeholders for flawless delivery
Banquets management
HotelFriend Banquets Management gives hotels full control over banquet and group events by coordinating venues, menus, resources, and services in one centralized system—ensuring flawless execution and consistent guest experiences.
Centralized planning and management of banquets and group functions Real-time availability of banquet halls, seating setups, and equipment Menu, catering, and service coordination with F&B teams Clear timelines, task assignments, and event checklists Reduced errors and smoother execution for large-scale events Seamless integration with POS, inventory, and billing Performance insights and reporting for banquet operations
Complete 8-Step Configuration.
Comprehensive configuration tailored to your hotel's needs.
Basic Info
Configure your property details
Room Configurations Property Settings Country Selection
Operations
Set up daily operations
Property Management System Guest Communication Accounting and Reports Employee Tasks Cash Book Orders & Services Resources and Events Management
Distribution
Connect to booking channels
Channel Manager with 200+ OTAs Booking Engine Google Hotels Dynamic Pricing Vouchers & Discounts Packages & Arrangements OTA MessageHub One-pager website
Guest Experience
Set up guest communication
Self-service Kiosk Guest App Passport Scanner Remote receptions
Integrations
Connect third-party tools
Accounting & Finance Door Locks / Key Services Government Integrations Revenue Management Smart Home AI POS Distribution
Payments
Configure payment gateways
MOTO payments Bank Transfers Prepaid Cards & Vouchers E-Wallets Terminals
Support & Setup
Set up support and training
Initial Hotel Setup Employee Training Data Import Premium/Ticket Support On-site visit
Review & Checkout
Check your details
Verify property details Confirm billing period Agree to terms & conditions Complete payment or get an offer
Basic Info
Configure your property details
Room Configurations Property Settings Country Selection
Operations
Set up daily operations
Property Management System Guest Communication Accounting and Reports Employee Tasks Cash Book Orders & Services Resources and Events Management
Distribution
Connect to booking channels
Channel Manager with 200+ OTAs Booking Engine Google Hotels Dynamic Pricing Vouchers & Discounts Packages & Arrangements OTA MessageHub One-pager website
Guest Experience
Set up guest communication
Self-service Kiosk Guest App Passport Scanner Remote receptions
Integrations
Connect third-party tools
Accounting & Finance Door Locks / Key Services Government Integrations Revenue Management Smart Home AI POS Distribution
Payments
Configure payment gateways
MOTO payments Bank Transfers Prepaid Cards & Vouchers E-Wallets Terminals
Support & Setup
Set up support and training
Initial Hotel Setup Employee Training Data Import Premium/Ticket Support On-site visit
Review & Checkout
Check your details
Verify property details Confirm billing period Agree to terms & conditions Complete payment or get an offer
Your journey to success
10 simple steps to get started
The platform that helps you reach new milestones faster
Join thousands of successful hotels.
HotelFriend powers hotels of all sizes in Europe, from independent hotels to large chains.
Rooms Managed
globally
Million
transactions annually
GDPR compliance
guaranteed
Payments methods
supported
Award-winning platform
Recognized excellence in hotel management software by top industry review platforms
Slashdot
SaaSHub 2026 award celebrating exceptional user satisfaction & reviews
Top Rated on Hotel Tech Report
Rated 4.4/5 stars by verified users for outstanding hotel management solutions
Top Performer
SourceForge Winter 2026 recognition for exceptional performance & innovation
Compare all PMS side by side.
See exactly what's included in each plan to find the perfect fit for your hotel.
Full Package Comparison Table
Detailed breakdown of all product groups across CORE, FLEX, and Signature packages
| PMS | | | |
|---|---|---|---|
| Server Options | Cloud-based | Cloud-based | Cloud-based, On-premises, Hybrid |
| Products | 10 | 20+ | 20+, Custom Development |
| Setup Time | Immediate | 1-2 weeks | Custom timeline |
| Custom Development | - | - | + |
| Support | Online | Online | Online / On-site visit |
| Sales Manager Required | - | + | + |
| Free Trial | Start contract date | 7 Days | 14 Days |
| Users | 1-3 | Unlimited | Unlimited |
| API integrations | - | + | + |
Still have questions about which plan is right for you?
Schedule a ConsultationFrequently asked questions.
Everything you need to know about HotelFriend Flex.
HotelFriend FLEX PMS is a modular Property Management System that allows hotels to build their PMS from already-developed HotelFriend Products. Instead of a fixed configuration, hoteliers can choose the specific features they need by following steps — such as Operations, Distribution, and Guest Experience — and add any required APIs to create a solution fully tailored to the hotel's workflows.
HotelFriend FLEX is designed for properties that need a modular PMS with the flexibility to choose exactly which features they use. It is ideal for mid-size hotels and hotel groups, independent hotels that are growing and scaling operations, resorts and spa hotels, multi-property and chain environments, serviced apartments and apart-hotels, conference, leisure, and mixed-use properties. In short, HotelFriend FLEX PMS is best suited for businesses that want to assemble their PMS from existing HotelFriend modules to match their specific processes, rather than adapting to a fixed, pre-packaged solution.
HotelFriend FLEX does not have a fixed list of features. Instead, it includes access to a catalog of already-developed HotelFriend modules that you can combine as needed. Typical functionalities include: Front Office & Reservations Management, Housekeeping & Employee Management, Channel Manager & OTA connectivity, Booking Engine & Website widgets, Dynamic Rates & Availability management, Invoicing, payments, and financial reporting, Guest App, Self-Service Kiosk, and digital services, Event and group booking management, Spa, wellness, and ancillary services management, and API integrations with 3rd-party systems. You select the specific modules required for your property, and they are configured into a single PMS tailored to your operations.
Implementation and onboarding for HotelFriend FLEX depend on the number of products, integrations and properties involved. On average, the process takes from a few days up to a few weeks and includes setup, configuration, data migration, and staff training. Smaller setups with standard modules can be completed faster, while multi-property environments or complex integrations may require more time. The HotelFriend team supports you throughout the entire onboarding process to secure a successful go-live.
HotelFriend FLEX users receive comprehensive customer support throughout the entire lifecycle of the system. Support typically includes: dedicated onboarding and implementation assistance, guidance from a customer success manager for complex setups, technical support via email, helpdesk, or phone, access to a knowledge base, tutorials, and documentation, training sessions for team members, and assistance with integrations and configuration. Customers can choose different support levels depending on their needs — from standard support to enhanced or priority support with defined SLAs and faster response times. All types of setups can either be fully managed by our team, or hoteliers can perform the setup themselves without any extra fees.
Yes, you can upgrade at any time. HotelFriend FLEX PMS is designed to scale with your business, so you can add more modules, properties, or advanced features as your needs grow. All your existing data, configurations, and integrations are preserved during the upgrade, and our team supports you to ensure a smooth transition with minimal disruption to operations.
You can start using the system as soon as the initial setup is completed. The timeline depends on the number of modules, integrations, and properties involved. In many cases, basic configurations can be activated within a few days, while more complex, multi-property setups may take longer due to data migration and integration work. Once your environment is configured, you gain immediate access, and our team will guide you through onboarding and training to ensure a smooth start for your staff.
Yes. HotelFriend FLEX ensures that all your data is secure, encrypted, and stored according to industry best practices. The system is designed to meet international data protection and privacy standards, including GDPR compliance for handling personal guest information. You can confidently manage bookings, payments, and guest data knowing that your information is protected, access is controlled, and compliance requirements are fully met.
Yes — the HotelFriend FLEX PMS comes with a 7-day free trial. During this time, you can explore all features, test the environment, and see how the system fits your hotel's needs.
Ready to streamline your hotel operations today?
Leave fragmented workflows behind and unlock real growth with HotelFriend PMS.