The compliance standard most PMS providers can't match
Critical for hotels in Germany, Austria, and Switzerland . HotelFriend meets every major European regulatory requirement, including standards that most competitors simply don't offer.
Explore every advantage of HotelFriend in detail.
The features and results that make HotelFriend the right long-term choice for your property.
True All-in-One Ecosystem
One system. No data silos. No integration headaches.
Most PMS vendors claim to be all-in-one — but still depend on third-party tools that don't talk to each other. HotelFriend genuinely combines PMS, Channel Manager, Booking Engine, Digital Guest Journey, Payments, Event management in a single platform.
- 20+ fully integrated modules . No add-ons, no extra subscriptions
- A single source of truth across every department
- 300+ integrations. Seamlessly connect the tools you already rely on
Full Guest Journey Coverage
Pre-stay. During stay. Post-stay. All in one platform.
Most PMS tools stop at front-desk operations. HotelFriend covers every stage of the guest journey: from first search to post-checkout invoice. Our goal is to creating a seamless, branded experience rather than a collection of disconnected touchpoints.
- Pre-arrival: booking, automated communication, digital pre-check-in
- During stay: mobile ordering, room controls, in-app upsells, live chat
- Post-stay: automated invoicing, follow-up sequences
Individual, Corporate & Group Bookings
Every guest type. Every booking scenario. Handled.
A solo traveler, a company account, a wedding block of 40 rooms — each comes with its own requirements, rates, and paperwork. HotelFriend manages all three in the same system, without workarounds. Corporate clients get their negotiated terms, groups get their room blocks, and individuals get a smooth booking experience every time.
- Individual reservations with full guest profile history, preferences, and loyalty tracking
- Corporate accounts with negotiated rates, contract terms, and consolidated invoicing in one place
- Group reservations with room blocks, rooming lists, allocation changes, and flexible billing
Internal Notes & Team Communication
Nothing falls through the cracks between shifts
Hotels run around the clock, and context gets lost every time a shift changes. HotelFriend's built-in notes and communication tools keep your whole team working from the same page. No sticky notes, no separate chat apps, no word of mouth.
- Attach notes directly to reservations, tasks, or guest profiles, so the context is always exactly where you need it
- Real-time updates across front desk, housekeeping, and F&B
- Fewer misunderstandings, faster responses, and a team that always knows what's happening
Zero Added Commission
Every booking is yours. We don't take a cut
Most platforms quietly charge a percentage on top of what OTAs already take. With HotelFriend, there are no added commissions — on any booking, through any channel. What you earn, you keep. It's that straightforward.
- No fees added on top of OTA commissions. You only pay what Booking.com or Expedia charge, nothing more
- Drive more commission-free direct bookings with a fully integrated Booking Engine on your own website
- Full revenue transparency. Every euro accounted for, no hidden deductions, no surprises on your invoice
Seamless Onboarding & Intuitive UX
Up and running in days, not months
Switching hotel software is daunting — long implementations, frustrated staff, and weeks of disruption. HotelFriend is designed to make that a non-issue. The interface is built around how hotel teams actually work, so your staff picks it up fast and your operations never skip a beat.
- Minimal setup. No heavy IT involvement required
- An interface built around hotel staff workflows
- Less time spent on training, more time looking after guests
Cloud-Based & On-premis option
Run your hotel from anywhere. On any device
Your hotel doesn't stop when you step away from the front desk — and neither should your software. HotelFriend is fully cloud-based so your team can work from any device, any location. And for properties that need more control, on-premise and hybrid options are available too.
- Fully cloud-based for maximum flexibility
- Also available as on-premise or hybrid deployment for properties that require local control
- Staff can work remotely from any device
Smart Finance & Reporting
Know your numbers. Always. No digging required
Most hoteliers spend too much time chasing financial data across spreadsheets and disconnected systems. HotelFriend brings it all into one place — real-time, accurate, and ready to act on. Whether you're reviewing today's cash flow or planning next quarter, the numbers are always there when you need them.
- Real-time financial dashboard: occupancy, revenue, and payments updated live, not at end of day
- Fully customizable reports for daily operations, management reviews, and ownership presentations
- Payments, refunds, and disputes handled directly in the system
Multi-Property & Scalability
One login. Every property. Total control
Efficiently manage your property’s rooms by setting up all available types for booking and highlighting their unique features. Control hotel capacity and make updates whenever needed, ensuring that each room type is accurately represented and enticing to potential guests. Provide comprehensive information for each room, specifying size, amenities, maximum occupancy, and bed count.
- Manage unlimited properties from one centralized PMS
- Centralized reporting across all properties
- Unlimited room categories and rate plans
Short & Long-Term Stays
One night or six months. HotelFriend adapts to every stay
Short stays and extended residencies are fundamentally different. They require different pricing logic, billing cycles, and guest experiences. Most PMS tools handle one well and struggle with the other. HotelFriend manages both natively.
- Flexible rate plans for nightly, weekly, and monthly stays, set once and applied automatically
- Automated recurring billing for long-term residents
- Full visibility of availability and occupancy across all stay durations
Customer Stories
Discover real experiences from hoteliers who rely on HotelFriend to streamline operations, enhance guest satisfaction, and grow their business every day.