Pricing

All-in-one hospitality solution to manage, grow and optimize your business.

MonthlyYearly
Save 20%
plan
pricing
top features

Enterprise

most popular

Grow

Manage

Explore

Get access to custom development, extended support and multi-property-management.

Offer your rooms online and discover new business areas for your company.

Get all the tools to manage the daily operations of your accommodation in the cloud.

Discover all functions step-by-step on guided tours through our system.

$ 18,09
per room / month

$ 15,08
per room / month

$ 9,65
per room / month

*$ 0
30-day free trial

Keep focused on all your properties and get the HotelFriend software adapted to your needs. Leave the rollout and training of your employees to us and get access to extended support (24/7). Grow Suite plus:

  • Multi-property management
  • Staff trainings
  • Custom interfaces
  • Individual development
  • Extended support (24/7)

Sell your rooms online via booking platforms and without commission on your own website. Increase your in-house sales and communicate with your guests via the HotelFriend mobile app. Manage Suite plus:

  • Commission-free sales on your website
  • Digital concierge for your guests
  • Digital payments (Point-of-Sale)
  • Connection of booking platforms (OTAs)

Manage the daily tasks of your business centrally in the cloud and offer your guests a contactless check-in as well as extensive information about your house, your services and your offers.

  • Cloud PMS with a focus on sales optimization
  • Mobile Guest Directory
  • Basic Support
  • Pre Check-In

Start with the essentials and extend your system to your requirements step by step. Discover advanced features for guest satisfaction, increased sales and in-house experience.

  • All features explorable
  • Access to help center
  • Step-by-step tutorials

* Explore everything to get the Guestbook App free forever

HotelFriend

Enterprise

$ 18,09
per room / month

Select

Grow

$ 15,08
per room / month

Select

Manage

$ 9,65
per room / month

Select

Explore

$ 0
30-day free trial

Start Free

Property Management
Front Desk (Reservation Management)
info
Control 70% of all your hotel operations from one screen. Create new reservations, make changes, control room availability effortlessly with the drag-and-drop facility.
Smart Dashboard
info
Covers the important performance indicators in a convenient format, is a reliable assistant for your information management.
Room Management
info
Specify all the information about your rooms: area, accommodation options, type, and the number of beds, arrange the amenities in the room, upload photos, create the necessary number of rooms according to their type.
Guest Management
info
Your own customer database! With the most important information about the guest, his meal preferences, housekeeping and general wishes. Reservation history and much more!
Group & Corporate bookings
info
Do you have corporate customers with their own rates or contracts? Group booking with different wishes and orders within the group? Then this module is exactly the right one! The invoices to the groups can be set in a variety of ways and working with corporate customers is very easy!
Mail Templates
info
Adapt the texts and communication with your customers to suit your hotel! Automate the sending of various information.
Manage Appointments and Treatments
Staff Management
Multiple User Accounts
info
Access control through permissions & settings.
Time monitoring
Smartphone and tablet support
Channel Manager
Rates Management (Pricing Plan Intelligence)
info
Adjust your hotel’s pricing strategy, cancellation policy or sales restrictions. Change room rates according to room types and meal plans, seasons or even weekdays, sources of booking and type of guests. All in one place, in real-time.
Intelligent Room Quota Management
Automatic Synchronization of Availabilities
info
automatic transfer of availabilities to online reservation systems & vacation portals (Booking, Expedia..)
3 OTA connections
info
You have the 3 most important online travel agents (OTA) connections included with us! Set up Booking, HRS and Expedia quickly and easily. A further selection of over 178 OTA channels is available to you at any time.
Booking Engine
Direct Room Booking
info
Commission-free reservations from your own website.
Direct Service Sales
info
Commission-free service sales from your own website.
Arrangements, Deals & Packages
info
Commission-free arrangements, deals & packages sale directly from your website.
Accounting
Invoice Management
info
Extended billing including all types of taxes.
Payment Management
info
Integration with online payment systems for process automation.
GDPR & GoBD compliance
info
Electronic accounting compliant with german law.
Cash Book
info
Record cash receipts, find any transaction in a sec and forget about dozens of Excel spreadsheets.
Invoice Templates
Reporting
Manager Analytics
info
Manager analytics includes such reports as: development report, F&B management report (booked and invoiced), History & Forecast, Management report.
Financial Reports
info
Financial reports includes: Accounting Report, Cashiers Report, History & Forecast, End of Day Report, Financial report (incl. by sales channel), Sales Report.
Guest Reports
info
Account Balances Report. Cancellations. Check-In / Check-Out Reports. No Shows. Rebate Report.
Daily Lists
info
Check-in/Check-out. Guests Report. Housekeeping list. Meals list.
Statistics
Mobile Concierge App
Mobile Check-in
info
Quick Self Check-In request from the HotelFriend mobile app.
Self Check-out
info
Quick Self Check-out request from the HotelFriend mobile app.
Extend Stay
info
Prolongation of a reservation per mobile application, upon the availability of free rooms
Mobile Guest Chat
info
The possibility to contact the hotel staff and departments by using online chat.
Upsell Room Categories
Advertise and Upsell Services
Room Access
info
The possibility to open a room from the smartphone. Your guest can use App as a key.
Reservation/purchase without registration
info
Booking/purchase of services without registration. Sign in with Gmail or Facebook.
Verified User ID - Secure Buying
Guest Facing Services
Direct Reception Sales
info
Service Sales
Management of Extra Charges
Mobile Guest Directory (Guestbook)
info
Everything you offer will be shown to customers in a manner you like: information about the area as well as transportation options, first impressions of your hotel, the Wi-Fi password, emergency contact numbers, evacuation plans, events of the hotel, departments and opening hours, the hotel’s restaurant menu, room service menu, space for your advertisers, and more.
Listing at hotelfriend.com
info
Free listing at hotelfriend.com.
Charge Service Fees
In-house Sales
Order Management
info
Quick order, payment, and on-time delivery of services.
Invoicing with Mobile Application
Apple Pay
Google Pay
Library of Services
info
We collect universal Library of more than 1000 categories and services with translations on 10+ languages and photos. You will have ability to import it for your business.
Hotel Groups
Multi-Property Management
info
Handle a group of properties in one system.
Multi-Property Booking Engine
Basic Support
Smart Onboarding Wizzard
Data Backup
info
A copy of your account data taken and stored so that it may be used to restore the original in case of a data loss.
E-mail Support
info
Our сustomer support team replies promptly, short and clear.
Extended Support
Staff Trainings & Coaching Events
Phone Support at Working Hours
info
Working Hours: 10-18, Mo-Fr
Sales Assistant
info
Your personal sales assistant manager.
Hosting Features
SSL Protection
info
A cryptographic protocol used for network traffic.
Amazon AWS reliability and data protection
info
Gain access to application software and databases without managing the infrastructure and platforms that run the applications.
Anti-virus Protection
info
To prevent, detect and remove malware.
SPAM Protection
info
Continuously updated spam and malware protection.
Server in Germany
info
The choice of those who care about the reputation and reliability.

Our partners

Trusted brand

We are mentioned

Trusted brand

Frequently asked Questions

icon

HotelFriend F.A.Q.

icon

HotelFriend F.A.Q.

I got access to the system but can’t work in it because the account needs to be configured for our accommodation. How to start the settings?
If you have chosen a product for managing the rooms of the accommodation, you need to configure basic information, set up Room Types and Rooms as well as Room Rate. Once you have set up the information, you can work in the system.
I am trying to add rooms, but the system notifies that the limit has been reached. What should I do?
This means that you have exceeded the limit of rooms indicated in the chosen product and tariff plan. Please contact Support, they will check the information and, upon your request, increase the limit of rooms.
How can I create a reservation for a company? Is it possible to automatically import the reservation list into the system?
To create a reservation for a company, you should enter the company data in the Guests module in the Company tab. Once you have saved the company data, you should move on to the booking method convenient for you. In the guest type, drag and drop the Company Guest and the company from the drop-down list. The reservation creation process is similar.
Can I use the same tariff plan for several channels?
Yes, you can. When editing the Room Rate in the Source field, pull up the sources where you need to place this tariff plan. In case you need to display the tariff plan on any OTA system, you should select Channel Manager.
How do I synchronize my OTA systems with HotelFriend?
If your tariff plan includes the Channel Manager module, contact your account manager or write to Support. HotelFriend staff will help you synchronize and, prior to it, check if your account is prepared for the synchronization process.
How can I accept payments and keep information in the system? Can I specify a deferred payment?
You can connect the Stripe payment system, as HotelFriend provides integration with it. Once you have connected the payment system, you can enter the guest's credit card information into the reservation card. Sure, by observing all security and confidentiality conditions, these cards will be tokenized. Besides, when receiving payment from a guest through the Stripe system, the information in the reservation card will be displayed automatically. You can also connect a POS terminal and add payments to the system as soon as you accept payment by credit card. If you accept payment in cash, you should add a payment to the system using the Add Payment function.
I made a refund, but the status of the account is displayed as “Paid”. What I'm doing wrong?
To make a refund on a specific account, you should use the action menu, which is opposite the account. If a payment has been made on the invoice, the “Refund” function will be displayed in the action menu opposite the invoice. The refund to the account is the same as a refund without indicating the account. After making a refund, the account status will be displayed “Canceled”, and the amount paid will be 0. Besides, the system generates a document confirming the return “Cancellation invoice” with the “Refunded” status.
Can I generate discounts?
You can sell additional services of the accommodation indicating the cost at a discount. To set up a discount for the service, follow the instructions. Besides, HotelFriend provides Deal Composer. With the Deals module, you can configure package offers that include accommodation + additional services at a bargain price. This module allows you to significantly increase sales, as guests learn more about the additional services of the hotel. You can sell package offers for both specific dates and uncertain dates as a Voucher.
Do I need to set up a separate account for Booking Button?
No, you just need to select the sections that you want to place on your site and the color palette of the buttons that will suit the site style of the accommodation. After you copy the code generated by the system and install it on your website, the information will be transferred to the website from the HotelFriend system. The Booking Engine module provides step-by-step instructions.
Can I create reminders in the system?
Yes, you can use the Maintenance module and create reminders for various tasks not only for you but also for colleagues. In addition, you can communicate with employees in the general chat.
Does HotelFriend provide limited system access based on employee position?
Yes, Hotelfriend provides the ability to create limited access for employees. For example, you like the Housekeeping module, but you do not want to provide full access to the system to your housekeepers. The accommodation administrator can create access for employees of the housekeeper positions. In this case, housekeepers will have access only to the housekeeping Maintenance module. Similarly, other departments can create limited access for employees.
HotelFriend