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Suite

Manage Suite

from 80 per month

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Grow Suite

from 125 per month

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Optimize Suite

from 150 per month

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Order Management

Google Pay
Display current statuses of services, invoices and payments
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Showing of current statuses on reservations, services, bills and payments.
Library of Services
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We collect universal Library of more than 1000 categories and services with translations on 10+ languages and photos. You will have ability to import it for your business.
Digital Ordering
Instant Payment
Apple Pay
QR code scanner
Employee Management
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Manage the workflow without any unnecessary calls or messages. You can solve problems regarding incorrect changes in bookings and orders: all the necessary data is already in the system.
Service Orders
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A seamless guest experience with Mobile Service Orders that can be made without registration, to the exact delivery time and zone (e.g. room number, table, etc.).

Concierge Features

Self Check-out request
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Quick Self Check-out request from the HotelFriend mobile app.
Concierge
Verified User ID - Secure Buying
Self Check-In request
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Quick Self Check-In request from the HotelFriend mobile app.
In-App hotel info
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Show hotel information to the guests in the mobile application.
Service Management
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Improve the process of providing hotel services to your guests with Service Management Software - HotelFriend’s advanced PMS module.
Department Management
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A handy way of controlling & tracking departments’ workload centrally, as well as ensures smooth service delivery.
Special Offers
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Sell more services in the way convenient for your guests with our cutting-edge hospitality app tools. Make a beautiful welcome PDF and showcase all your hotel facilities.
Digital Menu Board
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Let your guest order and pay for hotel services without registration from any mobile device with a QR code. Get time economy and guest loyalty, deliver the first-class quality with Hospitality App by HotelFriend.
Recommendation System

Software Features

Maintenance
Communications
Guest statuses
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Ability to set VIP or blacklist status for Guest
Front Desk
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Control 70% of all your hotel operations from one screen. Create new reservations, make changes, control room availability effortlessly with the drag-and-drop facility.
Housekeeping
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An integral part of the hotel management system that allows tracking the change of housekeeping statuses of each room. The workflow of every housekeeper can be orderly organized and viewed on the cleaning schedule so that there is no risk to lose a task during the shift change.
Room Management
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Specify all the information about your rooms: area, accommodation options, type, and the number of beds, arrange the amenities in the room, upload photos, create the necessary number of rooms according to their type.
Room Type Management
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Customize the types of rooms, specify the location, add facilities, change the status of the sale and much more.
Payment Management
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Process and manage payments without much effort. Use Stripe, one of the most popular gateways, to get payments from your customers.
Guest Management
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Detect potential repeat customers, understand their preferences, build a recommendation system, and increase the satisfaction of your visitors.
Daily Reports
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Generate core reports easily and efficiently, provides information about the selected period.
Financial Reports
Housekeeping Report
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Housekeeping Report
Advanced Reporting
Invoice Management
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Sending invoices to guests via e-mail, downloading for archives, and clearing invoices.
Hotel Info Management
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Hotel Info Management
Hotel Dashboard
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Covers the important performance indicators in a convenient format, is a reliable assistant for your information management.
Hotel Analytics
Cancellation Policy Management
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Let your guests know what cancellation policy you have in your hotel. Manage your rates easily in our CRS (central reservation system) to achieve the ultimate sales results.
Hotel Mail Settings
Hotel Settings Management
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Add essential information as well as beautiful photos to impress your guests from the get-go.
Unlimited Department Access
Guest Registration Form
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Reservation Form
Booking Offer
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Create offers directly in the system, send them by email and get more bookings with our cool functionality.
User Accounts
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User Accounts
Company Booking
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Company Booking
Global Search Engine
Multiple Language Support
Multiple Currency Support
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Multiple Currency Support
Staff Notifications
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Staff notifications within the system and by email.

CRS Features

Integrated Channel Manager
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Allows efficiently managing an unlimited number of online sales channels simultaneously in real-time.
Seasonal Room Pricing
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Seasonal Room Pricing
Rate Management
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Adjust your hotel's pricing strategy, cancellation policy, and sales restrictions.
Restriction Management
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Let your guests know what restrictions policy you have in your hotel. Manage your rates easily in our Central Reservation System to achieve the ultimate sales results.
Reservation Management
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Enjoy the intuitive interface of our Hotel Reservation Software to manage all bookings conveniently. Find the required information instantly with a set of handy filters.

Booking Engine

Room Booking Engine
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Sell rooms on your own hotel website without commission.
Hotel Info Booking Engine
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Hotel Info Booking Engine
Booking Engine
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Sell rooms, services, packages, and deals on your own hotel website and without commission.
Deal Booking Engine
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Sell packages and deals on your own hotel website without commission.
Services Booking Engine
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Sell services on your own hotel website without commission.

Multi-Property Features

Multi-Property Reservations
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Multi-Property Reservations
Hotel Group Dashboard
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Easy and fast centralised control of multiple hotels or hotel groups.
Multi-Property Orders
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Multi-Property Orders
Multi-Property Guests
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Multi-Property Guests
Multi-Property
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Handle a group of properties in one system.

Integrations

Stripe Direct
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Stripe Direct
Stripe Connect
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Stripe Connect

Marketing Kit

Hotel Description
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Hotel description optimized for SEO purposes.
Auto-translate
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A machine translation of the content from one language to another.
Push Notifications
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Push notification to the guest.

Deal Features

Voucher Management
Deal Management
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The ability to create and sell hotel deals on hotelfriend.com.

Sale Features

Marketplace Listing
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Online room booking option on HotelFriend Marketplace.
Welcome PDF
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An advertising brochure with your services and QR codes for instant order from a smartphone.
Voucher Extranet
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The ability to sell hotel vouchers on hotelfriend.com.

Support Features

Webinar Traning
FAQ Access
Video Tutorials
Phone Support 10-18, Mo-Fr
Sales Assistant
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Your personal sales assistant manager.
Premium Support
Live Coaching Event
Data Backup
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A copy of your account data taken and stored so that it may be used to restore the original in case of a data loss.
Integration with your website (Booking Button)
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Full integration and configuration of the Booking Button module on your website.
Chat Support
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A complete real-time customer communication option. The best choice for those who want to learn quickly and properly configure the system.
Data Export
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Helps you to export account data for backup or other purposes.
Data Import
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Helps you to upload data from external sources to the HotelFriend System.
Ticket Support
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Allows to send a query seeking information or submit a support request.
E-mail Support
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Our сustomer support team replies promptly, short and clear.

Hosting Features

SSL Protection
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A cryptographic protocol used for network traffic.
Cloud Software
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Gain access to application software and databases without managing the infrastructure and platforms that run the applications.
Anti-virus Protection
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To prevent, detect and remove malware.
SPAM Protection
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Continuously updated spam and malware protection.
Server in Germany
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The choice of those who care about the reputation and reliability.
HotelFriend