Manage your hotel online on any device
A user-friendly interface combined with comprehensive functionality makes it easy to control and manage operations. Anywhere. Anytime.
Addressing the demand for a simple yet efficient solution, we put your comfort first. From the booking request to invoicing — Front Desk, Housekeeping, Reports, Department Management, Mobile Orders, Fast Check-in, Billing and Payments, and more at your service.
A perfect match system for most kinds of hospitality facilities
HotelFriend PMS is complex but provides great flexibility and a preconfigured set of functions to match the requirements of different properties. Just select the package you'd like to go with to get the most of the benefits.
Small & Medium Hotel
Large Hotel & Chain
Boutique Hotel
B & B, Apartment
Bar & Restaurant
That’s how it works
See how complex tasks tend to get solved:
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Old processes in a new way
guest can extend
hotel can manage
Real-time operations
guest can check-in
hotel can confirm
Front Desk
Get a complete overview of all Front Desk operations right at your fingertips. Stay updated on any changes in check-ins, current room statuses, and inventory with a clearly laid-out calendar.
- Automates and simplifies hotel management processes
- Saves plenty of time on search of reservations and when creating a booking
- Enables you to keep track of reservations from any device
- Offers your guests what they expect faster with room filters and housekeeping statuses
Integrated Channel Manager
Place information on more than 200 popular OTA systems. Avoid overbooking as well as irrelevant information on rooms and rates.
- Sell available rooms on all OTAs from one system
- Manage rates with seasonal prices
- Real time quota synchronization
- Cancellation policy & booking restrictions for all distribution channels
- Booking offer by mail
- 2-way synchronization
Manage an unlimited number of online sales channels effectively and simultaneously, in real time.
Reservation Management
Unlike other cloud property management systems, HotelFriend allows hoteliers to manage not only reservations but also services.
- Manage services effectively
- Grow income through service orders & ancillaries sale
- Communicate with the guests - contactless and digitally
- Track your bookings
- Keep an eye on arriving and leaving guests
- Manage the stages of booking and get system notifications on payments
Room Management
Customize the types of rooms and add special features as well as characteristics, change the status of availability and much more.
When creating a room type, it is possible to specify all the information about the room: area, accommodation, type, and the number of beds, arrangement of the equipment in the room, photos for the guest map and the booking engine on your website, automated creation of rooms according to their type.
Become your guest's favorite hotel
Our next-generation Property Management System is complex, so you have everything you really need in one place
Rate Management
Set various options for rates, tariffs, booking guidelines, booking restrictions and booking options, such as cleaning fees or meal options.
With the room rate tool, you are able to add a variety of tariff plans and thus offer the guest all possible bookable options for your accommodation.
Department Management
The automated administration system allows managing the different departments of your hotel. After order was placed, the notification will inform about the service status change. Employees can easily track orders and react individually.
All incoming orders are prioritized by the status and urgency that enables prompt service processing. For example, the SPA center or a conference room can be managed in clear shift and occupancy plans directly from the hotel software.
Service Management
Promote your services and increase service sales - across departments. Let your guests enjoy all the additional services. Inform your guests about all extras with the practical HotelFriend guest app. Enable your customers to get contact-free and mobile information, order digitally and pay with their smartphone.
Guest Management
Keep track of your guests and save all necessary information, such as personal preferences of regular guests, information on allergies, notes for housekeeping and about meals.
Contactless Room Opening
Your guests will be able to not only check-in and out, order services, and pay for them using their smartphones but also skip the front desk and access the room keyless with a mobile. With this new integration, contactless room opening will end the times of lost keys and play a crucial role in hygiene measures.
Deal Management
A user-friendly and efficient combined service sales tool that allows you to create your own arrangements by adding rooms and choosing where to stay.
A unique deal constructor which helps to sell all hotel services and rooms online by creating special packages for the guests.
Combine the best activities around your hotel with suitable options and in-house services, offer romance, wellness, action - your hotel has more to offer than just rooms.
What you get with HotelFriend PMS
Fast Setup
The system can be configured immediately. Our team will be happy to help you set it up easily.
Intuitive Interface
We have developed a solution for the hotels that is easy and convenient to work with. Friendly interface, accessible menu — all actions are performed with just a few clicks.
Full Control
Keep an eye on everything. You will receive notifications of all actions so that you can react immediately.
Tailored Customization
HotelFriend supports integration with other systems. Therefore, familiar tools do not need to be discarded, just added to the cloud PMS.
Work on any device
Our Property Management Software operates in a cloud and is compatible with absolutely any operating system and device. You only need internet access.
Increase Sales
The sales-focused PMS helps generate your income with services, specials and channel managers. With statistics on all income, you can increase your sales.
Denis Severyuk
CEO HotelFriend
Frank Doepelheuer
former DEHOGA President
DEHOGA Expertise
"The market has been waiting for this product for a long time!"
— Frank Doepelheuer
"As a former DEHOGA President and Honorary President of DEHOGA, I am primarily a consultant and member of the supervisory board of this great and innovative company. By providing administration software for hotels, an integrated channel manager for the sale of the rooms on the common internet platforms (Booking, HRS, Expedia) and its own booking engine for hotels own website - HotelFriend lays the basics for essential hotel operations from a single source: room sales, prices & availability, accounting and invoicing."
Success Stories
HotelFriend AG
HotelFriend is a global IT company and provider of business software with offices across Europe.
The company specializes in R & D in the travel and hospitality sectors, cloud computing, e-commerce, CRM, ERP, and the development of mobile and desktop apps.
Fair Pricing
* based on up to 10-room annual payment Manage contract.
HotelFriend F.A.Q.
HotelFriend Features
Hotel Management
Finance & Payment
Revenue Management
Guest Relations
Digital Marketing
Ready to get started?