Simple Transparent Pricing

HotelFriend FLEX is designed for properties that need a modular PMS with the flexibility to choose exactly which features they use. It is ideal for mid-size hotels and hotel groups, independent hotels that are growing and scaling operations, resorts and spa hotels, multi-property and chain environments, serviced apartments and apart-hotels, conference, leisure, and mixed-use properties. In short, HotelFriend FLEX PMS is best suited for businesses that want to assemble their PMS from existing HotelFriend modules to match their specific processes, rather than adapting to a fixed, pre-packaged solution.

HotelFriend FLEX does not have a fixed list of features. Instead, it includes access to a catalog of already-developed HotelFriend modules that you can combine as needed. Typical functionalities include: Front Office & Reservations Management, Housekeeping & Employee Management, Channel Manager & OTA connectivity, Booking Engine & Website widgets, Dynamic Rates & Availability management, Invoicing, payments, and financial reporting, Guest App, Self-Service Kiosk, and digital services, Event and group booking management, Spa, wellness, and ancillary services management, and API integrations with 3rd-party systems. You select the specific modules required for your property, and they are configured into a single PMS tailored to your operations.

Implementation and onboarding for HotelFriend FLEX depend on the number of products, integrations and properties involved. On average, the process takes from a few days up to a few weeks and includes setup, configuration, data migration, and staff training. Smaller setups with standard modules can be completed faster, while multi-property environments or complex integrations may require more time. The HotelFriend team supports you throughout the entire onboarding process to secure a successful go-live.

HotelFriend FLEX users receive comprehensive customer support throughout the entire lifecycle of the system. Support typically includes: dedicated onboarding and implementation assistance, guidance from a customer success manager for complex setups, technical support via email, helpdesk, or phone, access to a knowledge base, tutorials, and documentation, training sessions for team members, and assistance with integrations and configuration. Customers can choose different support levels depending on their needs — from standard support to enhanced or priority support with defined SLAs and faster response times. All types of setups can either be fully managed by our team, or hoteliers can perform the setup themselves without any extra fees.

Yes, you can upgrade at any time. HotelFriend FLEX PMS is designed to scale with your business, so you can add more modules, properties, or advanced features as your needs grow. All your existing data, configurations, and integrations are preserved during the upgrade, and our team supports you to ensure a smooth transition with minimal disruption to operations.

You can start using the system as soon as the initial setup is completed. The timeline depends on the number of modules, integrations, and properties involved. In many cases, basic configurations can be activated within a few days, while more complex, multi-property setups may take longer due to data migration and integration work. Once your environment is configured, you gain immediate access, and our team will guide you through onboarding and training to ensure a smooth start for your staff.

Yes. HotelFriend FLEX ensures that all your data is secure, encrypted, and stored according to industry best practices. The system is designed to meet international data protection and privacy standards, including GDPR compliance for handling personal guest information. You can confidently manage bookings, payments, and guest data knowing that your information is protected, access is controlled, and compliance requirements are fully met.

Yes — the HotelFriend FLEX PMS comes with a 7-day free trial. During this time, you can explore all features, test the environment, and see how the system fits your hotel's needs.