Complete Property Management Software for Institutional Hospitality
A certified PMS solution that helps institutions keep track of lodging, catering, and reporting while delivering full transparency on property and operating costs.
Performance you can measure
hotels and institutions across
Europe trust HotelFriend
of clients report improved
efficiency within the first 3 months
reduction in manual work across
housekeeping and front office
Better way to manage accommodation, groups, and facilities
Hospitals, universities, academies, and corporate facilities all face the same challenge: managing lodging and services without countless spreadsheets or phone calls. HotelFriend PMS solves this with a complete, compliant system that brings simple tools together in one package.
Quick to learn
Simple for any staff member to navigate.
Always supported
Get multilingual support whenever you need it.
Fully compliant
Meets GoBD, GDPR, and local standards.
Why choose HotelFriend over other solutions?
Customized for your organization
Handle any type of institution or organization with custom features and workflows.
API-ready approach
Connects with accounting, event management, or CRM systems to fit into your existing IT landscape.
Transparent pricing
No hidden costs or unnecessary IT overhead – perfect for institutional budgets.
Compliance and sustainability
Supports your carbon reduction goals while improving your risk management.
Scales with your institution
From a single clinic to multi-campus university housing, HotelFriend grows with you.
Continuous innovation
Regular feature updates shaped by feedback from healthcare, education, or corporate clients.
The perfect fit for institutional hospitality
Property Management System
Manage guest rooms, seminar halls, special facilities, or even parking spaces in one place.
- Receive internal bookings via Booking Engine and other channels.
- Upload guest lists via Excel and assign rooms automatically.
- Automation and email templates for booking confirmations.
Food and Beverage
Make sure every meal is prepared correctly and delivered on time. Orders are logged in the system and instantly shared with the staff.
- Keep all F&B services connected to bookings and invoices.
- Create various types and variations of meals (vegan breakfasts, etc.)
- Track special diets and allergy requirements
- Upsell other related products and services
Equipment for Group and Training Rooms
Never lose track of what each room needs for a session. Equipment requests are linked directly to facility reservations so staff can prepare rooms in advance.
- Connect flipcharts and presentation sets to each conference room
- Ensure correct setup for training, workshops, and seminars
- Track occupancy of conference rooms with individual time slots
Housekeeping
Keep your rooms in top condition with real-time updates. Housekeeping and maintenance tasks are logged directly in the PMS and shared across departments.
- Assign cleaning and service requests
- Log repairs, broken items, or extra requests like pillows
- Update room status instantly via desktop or tablet
Reporting
Get the data you need without manual effort. Occupancy, cancellations, and custom reports are generated automatically and always up to date.
- Access clear reports for management in just a few clicks
- Export reports for audits, compliance, or long-term planning
- Generate GoBD, FIBU, and financial reports
Invoicing
HotelFriend PMS consolidates all charges into one invoice – from lodging to catering and extras. Payments are tracked automatically, giving finance teams a clear overview.
- Create invoices based on bookings, services, and consumption
- Monitor incoming payments and send reminders when needed
- Ensure financial transparency and compliance across all departments
Organizations that we serves
Most PMS solutions are built for hotels only, but HotelFriend supports institutions with complex daily operations.
Custom development for your unique case
No two institutions operate the same way. HotelFriend adapts to your processes – whether it’s housing, seminars, catering, or compliance. Our team ensures the software fits seamlessly into your daily routines.
- Features customized to your organization’s requirements
- Workflows that simplify collaboration across teams and facilities
- Seamless integration with CRM, accounting, or event management systems
