HotelFriend Service GmbH is part of the HotelFriend Group, which consists of HotelFriend AG, HotelFriend Service GmbH (Germany), and HotelFriend LLC (Ukraine). The group is structured to ensure consistent quality, operational efficiency, and governance across its international operations.
ISO 9001 – Quality Management and Operational Standards
HotelFriend Service GmbH has been certified under ISO 9001, the internationally recognized standard for Quality Management Systems (QMS). This certification validates the company’s established framework for managing processes, monitoring performance, and maintaining service quality.
ISO 9001 emphasizes:
- ● Well-defined, consistent processes
- ● Continuous improvement
- ● Customer-focused service delivery
- ● Transparency, accountability, and risk-based management
The certification confirms that quality management is systematically implemented and continuously monitored within all operational areas.
Scope of Activities under ISO 9001
- ● Sales and partner management
- ● Software implementation and onboarding
- ● Customer support and ongoing service
ISO 9001 certification ensures that these activities are governed by structured, measurable, and auditable processes, providing:
- ● Reliable and efficient service delivery
- ● Defined roles and standardized workflows
- ● Predictable outcomes and consistent service quality
Organizational Structure of the HotelFriend Group
The HotelFriend Group is composed of three principal entities:
1. HotelFriend LLC (Ukraine) – Innovation & Development
HotelFriend LLC Ukraine serves as the group’s technology and development hub. As a 100% subsidiary of HotelFriend AG, it manages software development, product updates, and platform scalability. ISO 27001 certification ensures compliance with information security standards, data protection, and risk management in all development processes.
2. HotelFriend Service GmbH (Germany) – Sales, Implementation & Customer Support
HotelFriend Service GmbH handles client engagement, service delivery, onboarding, and ongoing customer support. ISO 9001 certification ensures efficient processes, standardized workflows, and consistent service quality.
3. HotelFriend AG – Strategic Backbone & Trademark Owner
HotelFriend AG provides group-wide strategy, governance, and brand management. As the registered trademark owner, it oversees intellectual property and ensures consistency and recognition of the HotelFriend brand internationally.
Registered Trademark Protection
The HotelFriend® brand is officially registered as a European Union trademark and is protected in all EU member states. This provides:
- ● Legal protection for clients, partners, and stakeholders
- ● Assurance of transparency and compliance
- ● Sustained brand recognition in international markets
Implications of ISO 9001 Certification
ISO 9001 certification confirms that HotelFriend Service GmbH:
- ● Maintains auditable and transparent processes
- ● Ensures reliable and consistent service quality
- ● Facilitates efficient implementation and response procedures
- ● Embeds continuous improvement into operational practices
For hotel groups, chains, and enterprise partners, the certification provides assurance that services are delivered according to internationally recognized quality standards.
Ongoing Commitment to Operational Excellence
Achieving ISO 9001 certification is part of a continuous improvement framework. HotelFriend Service GmbH regularly reviews and optimizes processes to maintain compliance, operational efficiency, and service reliability.
Together with ISO 27001-certified processes at HotelFriend LLC Ukraine and governance by HotelFriend AG, this framework supports a comprehensive and structured approach to quality management, information security, and corporate governance within the HotelFriend Group.
