HotelFriend LLC Ukraine is part of the HotelFriend Group, which consists of HotelFriend AG, HotelFriend Service GmbH (Germany), and HotelFriend LLC Ukraine, working together to deliver secure, high-quality technology solutions for the global hospitality industry.
A Strong Commitment to Information Security Across the HotelFriend Group
HotelFriend LLC Ukraine has successfully achieved ISO/IEC 27001 certification, the internationally recognized standard for information security management systems (ISMS). This certification confirms our structured, systematic approach to protecting information assets and ensuring the confidentiality, integrity, and availability of data across all operations.
For our partners and clients in the hospitality industry, ISO 27001 represents a clear assurance: information security is embedded at the core of HotelFriend’s technology, processes, and culture.
HotelFriend LLC Ukraine – Innovation Hub with Certified Security
HotelFriend LLC Ukraine is a 100% subsidiary of HotelFriend AG and serves as the innovation and development hub of the HotelFriend Group.
With a team of approximately 80 highly skilled professionals, the Ukrainian entity is responsible for:
- ● Software development and system architecture
- ● Continuous product improvements and updates
- ● Technological innovation and platform scalability
The ISO 27001 certification demonstrates that HotelFriend LLC Ukraine operates according to the highest international standards for:
- ● Information security management
- ● Data protection and risk control
- ● Secure software development and operational processes
This ensures that all products developed by HotelFriend are designed with security-by-design principles and meet strict compliance requirements.
The HotelFriend Group – A Structured and Trusted Organization
HotelFriend LLC Ukraine is part of the HotelFriend Group, a well-defined international structure designed to deliver innovation, service excellence, and brand protection.
The group consists of:
1. HotelFriend LLC (Ukraine)
Innovation & Development
- ● 100% subsidiary of HotelFriend AG
- ● Technology and software development center
- ● ISO 27001 certified
- ● Focus on secure, scalable, and future-ready solutions
2. HotelFriend Service GmbH (Germany)
Sales, Implementation & Customer Support
HotelFriend Service GmbH is a wholly owned subsidiary of HotelFriend AG, responsible for:
- ● Sales and partner management
- ● Software implementation and onboarding
- ● Customer service and long-term support
The company is ISO 9001 certified, ensuring:
- ● Efficient and standardized processes
- ● Consistent service quality
- ● A strong customer-focused approach
HotelFriend AG – Strategic Backbone and Trademark Owner
At the center of the group stands HotelFriend AG, the strategic backbone of the organization.
HotelFriend AG is responsible for:
- ● Group-wide strategy and governance
- ● Protection of intellectual property
- ● Brand management and integrity
As the registered trademark owner, HotelFriend AG ensures long-term trust, consistency, and recognition of the HotelFriend brand in the global hospitality market.
Registered Trademark Protection Across the European Union
The HotelFriend® brand is officially registered as a European Union trademark and is legally protected across all EU member states.
This registration underscores HotelFriend’s long-term commitment to:
- ● Trust and transparency
- ● Legal protection for partners and customers
- ● Sustainable brand recognition in international markets
What ISO 27001 Means for Our Clients
ISO 27001 certification is more than a formal standard—it delivers tangible benefits for our customers and partners:
- ● Robust protection of sensitive hotel and guest data
- ● Reduced information security and operational risks
- ● Clearly defined, audited security processes
- ● Compliance with international and EU data protection requirements
For hotel groups, chains, and enterprise partners, this certification provides confidence that HotelFriend solutions are developed and maintained within a secure and controlled environment.
A Long-Term Commitment to Security and Trust
ISO 27001 certification reinforces HotelFriend’s position as a trusted technology partner for the hospitality industry. Combined with ISO 9001-certified service processes and EU-wide trademark protection, it reflects our holistic approach to quality, security, and long-term partnership.
HotelFriend continues to invest in people, processes, and technology—ensuring that innovation and security go hand in hand.
