Hospitality Software Solutions for Large Hotels and Hotel Сhains

A scalable PMS that makes it easy to keep track of all your properties. Manage employees across different locations and deal with high volumes of bookings within one online platform.

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Hospitality Software Solutions for Large Hotels and Hotel Сhains

Your PMS can do so much more with HotelFriend

Quick setup to get you started immediately

Start working with your PMS in no time and unlock your property’s true potential. We know that time is money, and that's why we've made our system quick and easy to set up.

The HotelFriend system will be up and running in just a few hours, ensuring continuity for your hotel chain operations. Quickly automate core processes such as check-in to deal with staff shortages at the front desk and other departments.

Quick setup to get you started immediately

Short learning curve for hotel staff

Say goodbye to lengthy training sessions for your staff. The intuitive design helps your employees quickly grasp the system’s features and get the ball rolling right away.

Our Help Center provides supporting videos and instructions, allowing any user to lean into the basics. We also offer on-demand training with HotelFriend experts, ensuring that your staff has the knowledge and skills to make the most of the PMS.

Deeper insights into guest data

Understanding your guests' preferences and behavior is key to providing exceptional experiences and driving revenue growth. With HotelFriend, you can unlock deeper insights into guest data than ever before.

Our software grants you access to a wealth of information about your guests, including order preferences, spending habits, the purpose of their visit, and more. You can use this data to tailor your offerings and engage with customers on a more personal level, leading to increased loyalty and income.

Boost your chain’s revenue stream

Manage your room inventory more efficiently across all channels. Sell your hotel rooms directly from your website, or partner with top OTAs to increase your reach and revenue.

Discover endless opportunities to empower your business with direct sales from your site. Let guests book rooms online, offer them exclusive deals, or suggest adding breakfast to their room rate at the time of booking to benefit from cross-selling.

The hospitality platform for improved workflow

Managing multiple properties can be overwhelming, but HotelFriend streamlines your operations with ease. Get an overview of all hotel processes and optimize administration of your hotel group.

Cloud-based hotel chain control

Our system consolidates all the front- and back-office activities of your hotel chain on one platform. Manage your properties from anywhere, at any time, and stay updated on everything that happens.

Automation of routine tasks

Forget about slow manual labor in your daily routine. Generate instant reports on important metrics, set automatic housekeeping tasks, and tap into digital check-in and check-out to increase productivity.

Centralized employee management

Enable each department to receive timely notifications of new orders and tasks, eliminating confusion and miscommunication. Keep track of your employee progress in the real time.

Zero errors and discrepancies

HotelFriend elevates the reservation process, excluding any overbookings and rate discrepancies. Ensure accuracy in other critical areas, such as bookkeeping or sales within the main system features.

Boost in speed and productivity

Drive operational speed to each part of your hotel with an all-in-one system. Enjoy seamless connection between the booking engine, channel manager and front desk that allows your staff deliver faster service.

Simplified group bookings

Handle large bookings and billings for conferences, events, and group stays in just a few clicks. Bulk reservation and group billing features were designed to meet the needs of hotels like yours.

Connected guest journey

Your guests want instant, connected, and personalized experiences. Connect all digital touchpoints from booking confirmation to orders and check-out within a dedicated mobile app.

Join the ranks of top hotel chains and streamline operations with HotelFriend

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Management tips for large hotels and chains

Don't settle for outdated hotel technology

Stop struggling with manual processes and fragmented workflow. Discover how our PMS system can simplify your operations and drive growth.

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HotelFriend F.A.Q.

Do you provide support?

Yes, we do. If you have any questions or issues, you can always send us a ticket right from your HotelFriend account or write to our support team at support@hotelfriend.com. Our customer care agents will be happy to help you. Mind that all applications are processed within 24 hours on weekdays.

How do I move the data from my old system to HotelFriend PMS?

Our customer care agents can assist you in transferring some of the most critical data to the HotelFriend PMS. Please note that a fee applies for this kind of system setup service.

What about HotelFriend's compliance with Germany's GoBD regulation?

The HotelFriend PMS adheres to the GoBD principles specified by the German tax authorities for maintaining, storing, and accessing electronic books, records, and documents. You can read more on that in our blog.

Can you integrate third-party programs with HotelFriend PMS?

Yes, HotelFriend PMS supports integration with third-party tools, and our staff can assist with the setup and configuration process. To see the available integration options, please visit this link.

How can I synchronize my OTA channels with HotelFriend PMS?

To synchronize your OTA channels with HotelFriend PMS, simply contact our support team and request assistance with connecting OTA channels. Our experts will verify if your account is ready for synchronization and help you connect all the necessary channels to the system.

Can I apply the same tariff plan across multiple channels?

Certainly! When editing the room rate, you can select the sources where you want to apply this tariff plan in the "Source" field. If you want to display the tariff plan on OTAs, just choose "Channel Manager" here.

Can I accept payments and securely store credit card details in the HotelFriend system?

You can connect HotelFriend with the Stripe payment system to accept online payments. Once connected, your guest's credit card information will be tokenized and processed securely.

I'm trying to add rooms to the system, but it says that the limit has been reached. What should I do?

If you receive a notification that you have reached the limit of rooms allowed in your current product and tariff plan, you should contact HotelFriend Support. They will verify your account information and, upon your request, increase the room limit.

How do I create a reservation for a company?

You can add company reservations and specify important booking parameters in the Front Desk or Reservations section. For step-by-step instructions on adding a company reservation, please refer to this guide.

Do I need a separate account for the Booking Engine?

No, you just need to set up a Booking Engine by clicking on the Booking Engine module in the left-side menu. In case there is no such module in the menu, contact our support at support@hotelfriend.com. More detailed information on how to set up a Booking Engine is given here.

Does HotelFriend offer limited system access based on employee position?

Yes, HotelFriend provides the ability to create limited access for employees based on their position. For example, if you want to provide access to the Housekeeping module but not the entire system for your housekeepers, the accommodation administrator can create access for employees in the housekeeper position. Similarly, other departments can create limited access for their employees.