Hospitality Software Solutions for Medium Hotels

An all-in-one PMS that helps independent hotels to do more with less effort. Automate routine tasks, boost room sales and outperform your competition with a single intuitive platform.

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Hospitality Software Solutions for Medium Hotels

Scale your business with HotelFriend PMS

Manage your hotel from anywhere

Get the freedom to manage your hotel remotely, on the go, or from the front desk. A cloud-based PMS provides access to all the necessary data and tools to run your hotel from any place.

Control reservations, room inventory, and housekeeping schedules with ease, without being tied to a particular device or location. Keep track of all operations, make informed decisions, and run your property smoothly and efficiently.

Intuitive and easy-to-train platform

We believe in making hotel management easier for everyone. That's why we've designed our service to be ready to use right out of the box. Set up your account and start using HotelFriend PMS immediately, without any delay.

The system requires minimal training for staff. Create reservations in just one drag-and-drop action, saving time and reducing the chance of errors. Checking guests in is just as easy – just a few clicks to complete the process.

Operational speed and efficiency

Automate most of the operations and set your team free from manual work. No more jumping from one tool to another to manage data or track performance – the all-in-one software has it all.

HotelFriend streamlines operations, saving you time and increasing productivity. Automate tasks such as updating room inventory and managing reservations to reduce discrepancies and improve accuracy.

Reliable support for you and your team

The HotelFriend team is by your side to help you every step of the way. Whether you're just getting started with the system or have questions about how to use certain features, our experts are here to help.

Our support agents will guide you through the initial setup process, helping you get to work quickly and easily. We speak your language and are committed to providing top-notch assistance for you and your staff.

Manage up to 100 rooms with no hassle

Eliminate manual tasks and focus on growing your hotel with a cloud-based HotelFriend PMS. We are here to help you manage your property and sell inventory effectively, regardless of the room count.

Easy hotel administration

Optimize all hotel operations including guest-facing and back-office matters within one system. The user-friendly interface allows you to quickly view and modify reservations, track employee progress, generate reports, and more.

Enhanced online visibility

Distribute hotel rooms across 200+ OTAs and international booking platforms to reach a wider audience. Ensure the accuracy of availability and rates with an integrated channel manager.

More direct bookings

With an in-built booking engine, you can offer guests a convenient way to book directly on your hotel's website. Reduce dependency on third parties and offer personalized packages to grow revenue.

Simplified team management

HotelFriend helps you to make sure that the property is well-maintained. Easily assign new tasks, coordinate schedules, and track the progress of your front desk, restaurant, maintenance, or housekeeping departments.

Effective guest communication

Our platform allows you to engage with guests through email, live chat, and push notifications. You can customize email templates based on guest preferences, send automated emails, and respond to inquiries promptly.

Integration with existing tools

HotelFriend fits effortlessly into your current systems and processes. With access to third-party integrations through open API, you can seamlessly connect with the POS, accounting tool, or payment gateway that you usually use.

Top-notch guest service

Let your guests enjoy a personalized stay with the Mobile Concierge app. From self-check-in to contactless room access and service orders, you can streamline their stay and reduce staff workload.

Start your journey towards hotel success and experience the results firsthand

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Management tips for independent hotels

HotelFriend F.A.Q.

Do you provide support?

Yes, we do. If you have any questions or issues, you can always send us a ticket right from your HotelFriend account or write to our support team at support@hotelfriend.com. Our customer care agents will be happy to help you. Mind that all applications are processed within 24 hours on weekdays.

How do I move the data from my old system to HotelFriend PMS?

Our customer care agents can assist you in transferring some of the most critical data to the HotelFriend PMS. Please note that a fee applies for this kind of system setup service.

What about HotelFriend's compliance with Germany's GoBD regulation?

The HotelFriend PMS adheres to the GoBD principles specified by the German tax authorities for maintaining, storing, and accessing electronic books, records, and documents. You can read more on that in our blog.

Can you integrate third-party programs with HotelFriend PMS?

Yes, HotelFriend PMS supports integration with third-party tools, and our staff can assist with the setup and configuration process. To see the available integration options, please visit this link.

How can I synchronize my OTA channels with HotelFriend PMS?

To synchronize your OTA channels with HotelFriend PMS, simply contact our support team and request assistance with connecting OTA channels. Our experts will verify if your account is ready for synchronization and help you connect all the necessary channels to the system.

Can I apply the same tariff plan across multiple channels?

Certainly! When editing the room rate, you can select the sources where you want to apply this tariff plan in the "Source" field. If you want to display the tariff plan on OTAs, just choose "Channel Manager" here.

Can I accept payments and securely store credit card details in the HotelFriend system?

You can connect HotelFriend with the Stripe payment system to accept online payments. Once connected, your guest's credit card information will be tokenized and processed securely.

I'm trying to add rooms to the system, but it says that the limit has been reached. What should I do?

If you receive a notification that you have reached the limit of rooms allowed in your current product and tariff plan, you should contact HotelFriend Support. They will verify your account information and, upon your request, increase the room limit.

How do I create a reservation for a company?

You can add company reservations and specify important booking parameters in the Front Desk or Reservations section. For step-by-step instructions on adding a company reservation, please refer to this guide.

Do I need a separate account for the Booking Engine?

No, you just need to set up a Booking Engine by clicking on the Booking Engine module in the left-side menu. In case there is no such module in the menu, contact our support at support@hotelfriend.com. More detailed information on how to set up a Booking Engine is given here.

Does HotelFriend offer limited system access based on employee position?

Yes, HotelFriend provides the ability to create limited access for employees based on their position. For example, if you want to provide access to the Housekeeping module but not the entire system for your housekeepers, the accommodation administrator can create access for employees in the housekeeper position. Similarly, other departments can create limited access for their employees.

Take the first step towards effortless hotel management

Revolutionize your hotel operations and boost revenue with a cutting-edge PMS.

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