Digitize your property with reliable software provided by a certified German provider!
Perform better with HotelFriend
An optimal and trouble-proof solution for small hotels that covers all your needs for management, administration, and direct room or service sales, as well as provides your guests with a new level of convenience and contactless experience.
A few simple steps and the system will be ready to use:
- fill in general info
- create room types
- create full or limited access to the system for employees
- assign roles for hotel staff
- add meal types
- create children's category
- create rates with different sources
- import from the reservations list automatically
- create reservations manually
- request connection with OTA systems
- configure Channel Manager after getting access
- synchronize with OTA systems
That’s how it works
See how complex tasks tend to get solved:
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PMS features for small hotels
Automate repetitive and day-to-day tasks with HotelFriend cloud-based PMS.
Manage your reservations, services rates, taxes, reports, check-ins/check-outs, and many more.
Front Desk and Reservation Management
Manage reservations from both private and corporate customers effectively. Quick search, housekeeping statuses, sources of the booking will help you handle tasks faster and more conveniently.
- Drag-and-drop bookings in the calendar
- Check-in guests in 3 clicks
- Extend or reduce the guest stay in your hotel
- Add individual or group booking
- Issue invoices for payment
- Chat with both staff and guests
- Proceed reservation requests and create booking offers within minutes, send them by email, and increase occupancy
Room and Rate Management
Customize the types of rooms, specify the location, add facilities, change the status of the sale, and much more:
- Specify all the information about the room: area, accommodation, type, and the number of beds when creating a room type
- Arrange the amenities in the room, upload photos, create the necessary number of rooms according to their type
- Set various options for the existing pricing policy for accommodation with or without the type of food
- Add all possible tariff plans and offer your guests a variety of accommodation options.
Dashboard for smart analytics
Plan and organize workflow efficiently as well as analyze data visualizations and make forecasts through key performance indicators, exact numbers, and their fluctuations.
- Know in-depth your hotel’s KPIs and sales
- Keep track of your bookings and their statuses (new, due in, confirmed, check out, etc.).
- Get simplified analytics
- Make accurate forecasting built on the most meaningful data organized with graphs and charts
Try the solution designed to meet the needs of small hotels and pensions
Our next-generation Property Management System is well-thought-out, so you get everything you really need for your type of property
Guest Management
Manage your private and corporate customers in a super convenient calendar or informative list:
- Enhance guest experience through personalization thanks to a comprehensive guest card
- Get a full guest view, including information about allergies, meal preferences, former orders, etc
- Keep track of your guests and save all the necessary information about them, including personal and passport data, as well as contact information
- Avoid customer irritation caused by long lines at the reception
- Increase retention rates and the satisfaction of your visitors
Integrated Channel Manager
Place information on more than 200 popular OTA systems. Avoid overbooking as well as irrelevant information on rooms and rates.
- Sell available rooms on all OTAs from one system
- Manage rates with seasonal prices
- Real time quota synchronization
- Cancellation policy & booking restrictions for all distribution channels
- Booking offer by mail
- 2-way synchronization
Manage an unlimited number of online sales channels effectively and simultaneously, in real time.
Reports and Accounting
Avoid legal problems and additional financial burdens:
- Monitor fee income and get quick access to how well your hotel is performing
- Find any transaction in a second
- Get an overview of your opening and closing balance
- Streamline your budget and forecast strategies
- Fulfill the requirements of the principles for electronic accounting (GoBD)
- Reduce internal discrepancies or fraud
Billing & Payments
Let your guests pay fast and secure in the way they used to. Receive payments in time and have full authority over your business:
- Conveniently process credit card payments through Stripe
- Protect personal info of your clients with SSL-encryption
- Create invoices and make refunds in one click
What you get with HotelFriend PMS
Fast setup. Reliable support
The system can be configured immediately. Our team will be happy to assist you with setting it up easily. We provide all the training education materials, including FAQ, video tutorials, and missions. Email support will help you get started using the software in minutes. On-demand training courses are also available.
GoBD-compliant accounting
Automatic postings and balance sheet calculations help to avoid incorrect accounting. Thanks to a tax office-compliant Cash Book, you can store your expenses, income, and receipts centrally. Any information like date, time, invoice reason, and VAT is automatically added to your cash book.
Fair pricing
HotelFriend provides you with all the tools to run your hotel more efficiently. There are no hidden update costs. All HotelFriend software modules are built with internal APIs that provide flawless synchronization between products.
Time saver
Thanks to the automation of most processes, you will shave time off your hotel’s daily to-dos to work smarter, not harder. With automatic syncing enabled, reports, and notifications sent, you can free your hotel staff to focus on more meaningful tasks instead of wasting time on routine, repetitive activities.
Work on any device from anywhere
HotelFriend PMS operates in a cloud and is compatible with absolutely any operating system and device. You only need internet access.
Boost sales
Generate extra income thanks to creating deals, selling services, and specials. Channel manager helps promote your hotel globally. Plus, with free placement on the HotelFriend Marketplace, you will attract even more guests.
We have been using the system for a while. Mostly Front Desk for handling reservations, housekeeping, invoices, and payments. The out-of-service function turned out to be super helpful for us. Good sync with OTAs, online chats, extra services also worth mentioning.
In general, we observed a significant improvement in hotel workflow. The support team is helpful and responsive to our needs.
Success Stories
HotelFriend AG
HotelFriend is a global IT company and provider of business software with offices across Europe.
The company specializes in R & D in the travel and hospitality sectors, cloud computing, e-commerce, CRM, ERP, and the development of mobile and desktop apps.
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HotelFriend F.A.Q.
HotelFriend Features
Hotel Management
Finance & Payment
Revenue Management
Guest Relations
Digital Marketing