One proven platform for every hospitality concept
A comprehensive, preconfigured, and ready for immediate use cloud-based PMS to seamlessly manage all types of properties.
Scalable system provided by a single developer to support hoteliers in their day-to-day processes. Just select the package you'd like to go with and get the most out of its strengths.
A proper all-in-one platform built on years of expertise
Build your hotel’s solid foundation thanks to our expertise and profound knowledge of the hospitality sector.
Eliminate the uncertainty of tough times to achieve your goals and reach new heights.
Multi-Property Management
Manage multiple properties in 1 interface without sacrificing the quality of work. Be always aware of everything going on as all objects are in one system, with an unlimited number of rates and room categories.
Order Management
Process orders, payments, and delivery of services. Offer guests a digital menu, provide them with access to all on-site facilities from restaurants to spa, get payments online, and boost your income with upsells.
Task Management
Centralize control of multiple tasks, automate repetitive and day-to-day routines. Optimize the management process by assigning new tasks, managing to-do lists, distributing tasks among your staff, tracking issues, and sending reminders to save your time.
Maintenance module
Make sure that all important operations including plumbing, housekeeping, HVAC, and electrical infrastructure are taken care of. Get your maintenance crew to work in sync and respond promptly with chats, digital checklists, and notifications.
Staff Management
Get access to all the information, including staff activity and contact details, find any employee using filtering by name, email, user permission, last login, and date of creation. Add employees, distribute and schedule tasks, as well as notify the staff about any changes.
Group & Corporate bookings
Increase the visibility of your property and promote it among corporate travelers and bookers, combine rooms with the best possible rates and add special offers and deals.
Business Intelligence
Analyze data visualizations and know in-depth your hotel’s KPIs and sales. Make forecasts through key performance indicators, exact numbers and their fluctuations, correct analysis, and comparison.
Finances & Payments
Process online payments, create invoices, and make refunds. Protect the personal info of your clients with SSL encryption. Prepare consistent financial reports.
Single interface for all OTAs
Forget about never-ending manual updates of inventory and speed up the sale of your rooms. Handle all of your online listings from one place.
Real-time quota synchronization
Live quota synchronization ensures that the right number of rooms available for booking is displayed across all connected booking platforms.
GDPR compliance ensured
We comply with the GDPR standards and keep up with the new changes in the field of data security. Any risk of data leakage is excluded.
Stable 2-way XML connectivity
A reliable two-way XML connection guarantees correct updates on all OTAs when you make any adjustments to prices, restrictions, and room details.
Ready-to-use hotel website
Benefit from an intuitive hotel website with a built-in booking engine and promote deals, packages, and activities for more revenue.
Marketplace listing
Get listed at hotefriend.com for free to increase the chance of getting direct reservation with yet another distribution channel.
Shopping cart
Upsell effectively by letting customers add any service they want to the shopping cart right at the stage of booking.
Common payment methods
Grant your guests flexibility in terms of payment options, whether it’s online payment, bank transfer, or payment on the spot, and ensure the security of all transactions.
Digital Marketing
Boost the popularity of the city or region where your hotel is located through content about local attractions, activities, dishes, and other highlights of the area.
Automated and configurable emails
Boost your email campaigns with easily customized automated emails that incentivize your customers to book, check-in, or upgrade their stay.
Need multifunctional HMS with a number of revenue-generating tools?
Start a free trial and enjoy all the benefits of the top-notch HMS
provided with professional support
Guest & Company Management
Keep track of your guests and save all the necessary information, including personal and passport data, contacts, social media profiles and more.
Booking Offers
Process reservation requests and create booking offers within minutes. Interact with people who want to book your rooms in a more convenient and faster way.
Vouchers
Make your hotel stays more attractive with travel vouchers that can be redeemed at any time. Discounts sell! It is also a great gift idea.
Packages & Arrangements
Combine hotel rooms with services into travel packages and special offers to increase occupancy and ancillary sales.
Become your guest's favorite hotel
Our next-generation Property Management Software is complex, so you have everything you really need in one place
White-label app
Get your own branded app with the look and feel of your brand and all the features you need to provide guests with a contactless self-service experience.
Digital menu
Offer your guests a convenient and eco-friendly digital menu. Activate products, services, and activities with descriptions & images from the library, available in 12 languages, as well as 10 Cuisines Library.
Mobile POS
Process all payments in the cloud. Eliminate cash and POS gadgets as your guests pay for any hotel and restaurant services from their mobile devices.
Guest Communications with automated email templates
Leverage direct guest chats and communicate via direct messages. Handle any request, connect customers to your staff for live support, as well as automate notifications such as booking or order confirmation emails.
What you get with the HotelFriend All-in-One Solution
Tailored Customization
- HotelFriend supports integration with other systems. Therefore, familiar tools do not need to be discarded, just added to the cloud PMS.
Work on any device
- Our Property Management Software operates in a cloud and is compatible with absolutely any operating system and device. You only need internet access.
Sales Increase
- The sales-focused PMS helps generate your income with services, specials and channel managers. With statistics on all income, you can increase your sales.
Success Stories
F.A.Q.
Cloud-based hotel software enables hotel managers to access the system from any device. It provides flexibility and convenience across all hotel departments.
Key Criteria to Consider When Selecting a Cloud-Based Housekeeping Hotel Software:
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Cloud-Native Access
This system is beneficial because it provides:
- Access to a centralized data hub
- Regular automatic updates
- System scalability
- Lower upfront infrastructure costs
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Housekeeping Functionality
The software should include:
- Task creation and assignment: Assign rooms by shift, zone, or priority.
- Real-time room status: Inspected, dirty, clean, or out-of-order status visible to all departments.
- Status history: Track past room statuses for reporting and audits.
- Task lists: Cleaners see a clear overview of daily responsibilities.
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Property Management Integration
Good housekeeping software needs seamless PMS integration. Benefits include:
- Automatic housekeeping task triggers after guest checkout
- Reduced double data entry
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Task Automation
Automation ensures consistency and reduces manual work. It should include:
- Alerts when a room is not cleaned on time
- Automatic task creation after checkout confirmation
- Automatic task prioritization
Types of Cloud-Based Hotel Software with Housekeeping Modules
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Basic Solution
Includes essential housekeeping management and PMS functionality.
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Pro / Advanced Solution
Adds analytics, supervision tools, and mobile apps for hotel teams.
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Enterprise / Multi-Property Suite
Centralized housekeeping management across multiple locations.
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Boutique / Small Hotel Version
An intuitive interface tailored to small properties.
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Housekeeping Module Add-On
Can be embedded into any PMS system.
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Spa & Resort Edition
Combines maintenance, room housekeeping, and amenity workflows.
When HotelFriend is the Best Fit
HotelFriend offers cloud-based hotel software with an in-built housekeeping module. Its advantages include:
- Immediate task updates
- Real-time synchronization of cleaning status with front desk and reservations
- Workload overview, task management, and shift planning
- Full integration into the HotelFriend PMS
- Accessible from any device
This makes HotelFriend a strong choice for hotels seeking an integrated solution where housekeeping is not a standalone tool, but part of a unified daily operational workflow.
Managing hotel inventory efficiently is necessary for preventing overbookings, maximising occupancy, and optimising revenue. Hotels need software that automates availability updates, tracks inventory, integrates with PMS and Booking Engines, and provides reporting and analytics.
Selection Criteria for Hotel Inventory Management Software
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Mobile Accessibility for On-the-Go Management
A mobile-friendly system enables staff to manage inventory easily, respond quickly to demand changes, and prevent errors that can occur when updates are delayed.
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Ease of Setup and Use
Complicated systems can slow down onboarding, increase the risk of staff mistakes, and negatively affect daily operations. An intuitive, easy-to-navigate platform shortens training time and supports smooth adoption across all departments.
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Integration with PMS, Channel Manager, and Booking Engine
If these systems don’t work together, inconsistencies can arise — such as pricing discrepancies or double bookings — which disrupt operations. When everything is fully integrated, you have one reliable source of data for managing inventory and optimizing revenue.
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Real-Time Synchronisation and Inventory Updates
Hospitality facilities operate in a dynamic environment where availability and rates change rapidly. Real-time updates prevent overbooking, optimise revenue, and enhance the guest experience.
Types of Inventory Management Solutions
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Self-Hosted vs Cloud-Based
Self-hosted solutions run on the property's servers and require the property to manage updates and security. Cloud-based solutions are vendor-managed and accessible online.
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Integrated All-in-One Platforms
Combine PMS, Channel Manager, Booking Engine, inventory management, reporting, and mobile tools in a single platform.
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Mobile-Friendly or App-Based Tools
Allow staff to manage inventory via smartphones or tablets.
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Standalone Inventory Solutions
Focus solely on inventory tracking, often used alongside PMS or Channel Manager.
When HotelFriend is the Best Fit For:
- Small, mid-size, and large hotels that need a single integrated system to reduce complexity.
- Hotels prioritising direct bookings: Its built-in Booking Engine integrates with inventory and website to increase direct reservations.
- Hotels seeking streamlined operations: Automates workflows like rate updates, reservation syncing, and inventory allocation.
- Teams needing mobile access: Mobile-optimised interface allows staff to manage reservations, rates, and room availability on the go.
HotelFriend helps properties ensure availability is accurate, avoid overbookings, and streamline management across multiple distribution channels. It is the perfect choice for hotels focused on operational efficiency, simplicity, and guest experience.
Room inventory management software is a core tool for properties. It helps control and track room availability in real time. Its key purpose is to ensure every room is accurately reflected across sales channels, including your own website, global distribution systems (GDS), online travel agencies (OTAs), and direct booking platforms.
Selection Criteria
When selecting room inventory management software for hotel booking management, it’s important to consider the systems that offer:
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Seamless Integration with PMS
Because the system is directly connected to the property management system (PMS), any cancellations, new bookings, or changes are updated automatically and appear in real time.
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Real-Time Inventory Control
Immediate updates on room availability across all management channels to prevent overbooking.
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Channel Distribution
Support for multiple direct booking channels, online travel agencies, as well as global distribution systems that connect properties with travel agents and corporate booking networks.
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Centralized Booking Management
A unified view of all reservations from various channels. It enables streamlined decision-making and more efficient booking management.
Types of Solutions
There are two types of hotel room inventory management solutions:
- Integrated Platforms: Comprehensive software solutions that combine PMS and inventory management with a Booking Engine and Channel Manager. They improve data consistency and reduce manual tasks.
- Standalone Inventory Tools: Systems that focus primarily on managing room distribution and availability but may require a separate Booking Engine and PMS connections.
When HotelFriend Is a Good Fit
HotelFriend is a perfect choice for small to mid-sized properties that want a centralized and efficient room inventory management system as part of a single hotel software platform.
Here’s how HotelFriend supports hotel booking management:
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Accurate Room Inventory Control
Automatically tracks room availability in real time across all sales channels.
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Channel Manager
Shares rates and availability with multiple booking partners and OTAs with no manual effort.
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Integrated Booking Engine
Guest can book directly on your website or app.
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Seamless PMS Synchronization
Ensures check-in/check-out status, reservations, and room information stay consistent across the entire system.
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Guest-Centric Management
Helps you track booking patterns and guest preferences for better service delivery.
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Unified Dashboard
Provides a clear overview of all cancellations, bookings, and room availability on a single platform.
With HotelFriend, hotel managers no longer need multiple disconnected tools. Instead, they benefit from simplified operations, real-time inventory updates, and centralised booking control — all of which lead to greater efficiency and enhanced guest experiences.
Guesthouses, small hotels, and boutique properties often run on tight budgets and have limited staff. They need to manage online channels, reservations, and payments efficiently. Hotel management software should be powerful enough, but not overly costly and complex.
When considering cloud-based hotel software for small hotels, the following criteria are crucial:
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Cloud Access
Cloud-based PMS systems store user data online. Compliance and security protocols must be robust to protect guest data. Hotels can react quickly to booking changes and manage operations efficiently from any location.
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All-in-one functionality
An all-in-one PMS combines multiple operational tools into a single platform, including front desk, reservations, housekeeping, POS, distribution, and accounting. Managers can quickly generate revenue, detailed performance, and occupancy reports.
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Guest experience tools
Tracking guest preferences, special requests, and booking history, you can boost customer loyalty. A PMS with reliable guest experience tools leads to higher repeat bookings, happier guests, and better online reviews.
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Reliable support
Support teams can assist with feature adoption, system training, or troubleshooting. Knowing that help is available 24/7 reduces stress in staff and clients.
Cloud hotel software for small properties includes:
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All-in-one cloud PMS platforms
They combine a booking engine, PMS, payments, channel manager, accounting, and guest communication.
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Basic PMS systems
Systems with the focus on check-in/check-out, reservations, and billing.
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Customer service systems
These systems emphasise self-check-in, mobile apps, and digital services.
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Revenue-focused systems
Solutions with advanced analytics and dynamic pricing.
For small properties, the all-in-one cloud HotelFriend PMS solution is the most cost-effective and practical choice.
HotelFriend is suitable for small hospitality facilities that require a single system instead of separate tools. Its Order Management System and a Concierge App can secure the highest level of guest experience. Its Property Management Software offers a range of functions on a limited budget. Housekeeping, Automation, Guest & Company Management, and other features save time for the staff. HotelFriend combines essential hotel management features with guest-facing tools, making it the most practical hotel management tool ever.
Cloud hotel software is a system that runs on the internet rather than on local hotel servers. It enables hoteliers to manage reservations, payments, guests, and operations through a mobile app or web browser.
Key Criteria of Choice
Cloud hotel software is built around several important criteria:
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Internet-Based Access
Hoteliers and managers can update rates, monitor occupancy, and approve bookings while off-site. Hotels can respond quickly to changes in guest requests and bookings and can operate more flexibly.
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Automatic maintenance
Cloud PMS providers automatically handle all software backups, updates, and security patches. Hotels don’t need to install updates manually, maintain servers, or hire IT staff for regular maintenance. Hotels reduce costs, save time, and maintain a reliable system without technical headaches.
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Scalability
Cloud-based PMS systems can grow with your property. The system can manage increased booking volumes without slowing them down. Properties can scale operations cost-effectively and smoothly as the business grows.
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Real-time updates
Cloud PMS systems update information instantly across all connected platforms and devices, including booking engines, OTAs, and in-house systems. Front desk, housekeeping, and maintenance teams see updates immediately so hotels can make informed decisions in real time with minimal errors.
These criteria make cloud software more reliable and practical than on-premise systems.
Cloud hotel software typically comes in the following forms:
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Cloud-Based Property Management System
Handles guest profiles, check-ins and check-outs, billing, reservations, and housekeeping all in one place.
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All-in-one cloud platforms
Combine booking engine, PMS, payments, channel manager, and guest communication.
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Guest-focused cloud solutions
Emphasise digital keys, self-service tools, mobile check-in, and guest messaging.
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Revenue and analytics tools
Focus on demand-based pricing, reporting, and performance tracking.
All-in-one cloud PMS platforms are commonly used in hotel daily operations. HotelFriend Property Management Software centralises hotel operations into one accessible platform. It automates routine tasks, simplifies workflows, and improves communication. For boutique properties and small hotels, it has turned into a tool for delivering a groundbreaking guest experience.
Cloud hotel software varies widely in price based on the level of automation, scope of features, and target hotel size. Small hotels typically need more affordable, practical solutions that focus on key hotel operations without extending the budget.
Consider these criteria when comparing monthly pricing for cloud hotel software:
a. Features
- OTA integration and channel management
- Full all-in-one platforms vs basic reservation management
- Revenue analytics and management
- Guest communication and automation
b. Price
- Per month / per room
- Extra costs for integrations or add-ons
- Flat subscription fee
c. Support and Onboarding
- Paid support / included support tiers
- Set up and training assistance
Cloud Hotel Software Pricing Models fall into three pricing categories:
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Basic Cloud PMS
Provides core property management, reservations, and billing for small properties. Cost: $50–$150 per month, charged per property, not per room.
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All-in-One Cloud Solutions
Include PMS, booking engine, channel manager, messaging, and payments. Cost: $150–$500+ per month. The price depends on the features included.
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Premium / Advanced Platforms
Offer revenue management, dynamic pricing, extensive analytics, and automation. Cost: $500–$2,000+ per month, especially with advanced revenue tools.
Based on the above, Basic Cloud PMS is ideal for a limited budget. All-In-One Cloud Solutions are ideal for hotels seeking a centralized system to manage multiple operations efficiently. Premium / Advanced Platforms are designed for large hotels or growing chains with complex operational requirements.
By understanding your properties’ priorities and selecting software that aligns with your operational needs, you can order cloud hotel software at HotelFriend. Our affordable prices and attention to your demands will allow you to stay within your budget and benefit from modern technology.
HotelFriend Features
Hotel Management
Finance & Payment
Revenue Management
Guest Relations
Digital Marketing