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Property Management Software

All-in-One Property Management System (PMS) designed to automate and optimize your business operations.

  • Hotel Software with 20+ built-in modules
  • Channel Manager to get online sales from 200+ OTAs
  • Booking Engine for 0% commission direct bookings & upsell
  • Guest Experience to free up your staff with self-check-in and guest communication
all kinds of properties

One proven platform for every hospitality concept

A comprehensive, preconfigured, and ready for immediate use cloud-based PMS to seamlessly manage all types of properties.

Scalable system provided by a single developer to support hoteliers in their day-to-day processes. Just select the package you'd like to go with and get the most out of its strengths.

360° Hotel Ecosystem

A proper all-in-one platform built on years of expertise

Build your hotel’s solid foundation thanks to our expertise and profound knowledge of the hospitality sector.

Eliminate the uncertainty of tough times to achieve your goals and reach new heights.

20+ essential features and integrated interfaces

Property Management System

From managing your reservations, rooms, and departments anytime, anywhere to keeping accounting and reports in accordance with legal requirements, your entire 360° ecosystem of hospitality.

  • Front Desk - reservation plan in drag-n-drop calendar
  • Guest & Company Management with comprehensive profile cards
  • Communications Automation for correspondence & email management
  • Housekeeping with a complete overview of room statuses and priorities
  • Reports to evaluate the performance and track progress
  • GoBD-compliant, stress-free Accounting with clear and consistent financial data
PMS, Front Desk, Reservation Management
Channel Manager

up to 200 sources available

Integrated Channel Manager

Manage online sales channels effectively and simultaneously, in real time. Avoid overbookings and mismatched prices due to instant synchronization with no delays.

  • Booking, HRS and Expedia - any 3 channels of your choice are included in the package
  • Flexible pricing models with seasonal prices
  • Virtual Room Rates for smart revenue management
  • Cancellation policy & booking restrictions for all distribution channels

0% commission from sales

Direct Booking Tools & Services

Encourage your guests to book directly, and prioritize extra selling during the reservation process. Get your own site optimized for all mobile devices and easily customized up to your requirements.

  • Portfolio to showcase your property or region
  • Direct room booking via your own website
  • Arrangement (deal) and Voucher Management for exclusive offers
  • Services upsell to maximize profits
  • Guest check-in via App or online registration form
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Need multifunctional HMS with a number of revenue-generating tools?

Start a free trial and enjoy all the benefits of the top-notch HMS
provided with professional support

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Customer Relationship Management (CRM)

Keep track of your guests and make use of all the key information, such as personal preferences of regular clients, information on allergies, dietary restrictions, and notes for housekeeping. Provide the finest experience by personalizing your guest’s stay.

Customer Relationship Management (CRM)

Front Desk - a smart calendar
for accommodation planning

Create, edit or move reservations at ease. Get a complete overview of your hotel’s occupancy and quickly check room availability. Keep an eye on arriving and leaving guests, early check-in, and late checkout requests, аs well as any changes in the room or booking statuses in a clearly laid-out calendar.

  • Mouseover to see all the room or reservation details
  • Drag-and-drop to change room number or type, extend or reduce guest stay
  • Individual and group reservations with the ability to add guests to the existing booking
  • Smart search by booking #, guest or status, and customizable filters to find what you need in seconds
  • Reservation requests and booking offers by email to respond quickly to guests requests and not to lose potential customers
  • Payments, refunds, invoices, the ability to send a link to pay for booking online, and assign a guest as a Paymaster to move the billing items - all operations right at your fingertips
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Front Desk, reservation plan, booking calerndar

Become your guest's favorite hotel

Our next-generation Property Management Software is complex, so you have everything you really need in one place

Book a demo
Room Management

Room Management

Set up all the room types available for booking at your property, and highlight the distinguishing features of each unit.

Specify all the information about the room, including its size, amenities, maximum occupancy, and the number of beds. Manage your hotel capacity, add images and descriptions of main advantages related to each category, be it a standard single room or an executive suite.

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Rate Management

Adjust your hotel’s pricing plans, cancellation policies, or sales restrictions in a centralized system. Change room rates according to room categories, meal plans, weekdays, sources of booking, and types of guests.

Create any number of room rates or tariffs and adjust conditions as you see fit. Stay in full control of prices by setting special hotel rates for children of different ages, applying markups and discounts with virtual rates, or taking advantage of seasonal pricing. Set rate restrictions concerning rates, holidays, minimum length of stay, or maximum quantity of adults and children.

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Rate Management
Outlet (Department) Management

Outlet Management (wellness, restaurant, etc.)

Establish a flawless functioning of your hotel departments from restaurant to spa, and provide in-time service delivery. Have a good grip on your employees' performance and organize daily hotel operations with zero micromanagement.

Whether your guests want to book a spa treatment or order breakfast delivery, they can do it online via their smartphones. After an order is placed, the notification will instantly inform your hotel team, enabling prompt service processing. This will help them to stay in the know of current tasks and duties while working according to established shift plan.

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Service Management

Promote your hotel services via a dedicated app, digitizing customer journey with an e-menu, instant messaging, and service ordering. Confirm orders, reject them, or mark as completed. Free your team from answering phone calls – now they can focus solely on impeccable order completion.

Create a digital menu by adding services from our library, generating deals, and customizing them with pictures and catchy descriptions. After your guests download an app, they will be able to order and pay for anything they want via their own mobile phones.

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Service Management
check-in, room access, mobile order, payment

Automated self-service operations

Automate processes to free up your staff from repetitive tasks and perform more valuable ones, as well as provide your guests with sought-after and always-available self-service options.

  • Guests’ self check-in for convenient registration at any time they need
  • Contactless room entry to minimize face-to-face engagement
  • Self-service options when guests make changes to their stay, order services online, pay and check out via their phones
  • Guests’ docs and invoices generated automatically
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Digital Orders

Let your guests book food or any room services via their phones, pay online, and download an invoice. Offer access to all hotel facilities like restaurants, fitness centers, or spa and increase sales with upsells.

  • Digital Menu with images and multilingual descriptions
  • Order details: quantity, date, time, and place of delivery, as well as push notifications about any changes
  • Instant payments to offer customers a faster and contactless way to pay
  • Online chat to stay in touch in case of need
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Digital Orders
Contactless Room Opening

Contactless Room Access

Enable guests to skip the Front Desk and access the room keyless using their mobile phones.

  • Automated and contactless entry to stand the test of time and reduce social contacts
  • Maintained security with encrypted data transmissions
  • Eco-friendly option with no plastic and no worries about replacing door components when keys are lost
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Point of Sale

Manage your hotel and restaurant cash flow with the POS system and turn it into another opportunity to reach customers and increase profit. Provide your guests with a wide range of extra services like booking a room directly from the cash register, transferring all bills from it, and processing reports.

  • Cloud infrastructure to import transactions from POS at any time and anywhere you need
  • New revenue streams as a cash register allows customers to place orders
  • Reduced contact points as guests view the menu, order, and pay through their own smartphones
  • Organized invoices and reports as all invoices are transferred from the cash register
  • Gastronovi integration to import all orders and transactions from all your points of sale
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import transactions from point of sale
Payments, invoices, cash books

Payments, Cash Books, and fiskaly cloud TSS

Allow guests to pay for all hotel services without registration from any mobile device with a QR code. Accept both cash and online payments from customers the right way, manage, and process them via a cloud-based Point of Sale system. Collect data about all payments by making entries and attaching receipts with Cash Book.

  • Payment activities management, export data that is readily available to the auditors
  • Cash receipts and transaction recording, an overview of your opening and closing balance to track your income and expenses
  • A cloud TSS that doesn’t require hardware installations
  • Compliance with German law to stay on track with changing regulations
  • Fast scaling and certificate life as our fiskaly TSS integration to be certified until 2029
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Reports

Must-have data summaries to see what’s going on in your hotel, starting from resources (incl. financial) and personnel planning to data analysis, profit, and cost optimization.

Here are hoteliers’ essential reports for successful marketing management and sales growth:

Management

  • Development/management report to get a clue on what’s going on in your property and how well it is performing
  • Financial report by sales channels to determine which distribution channel has brought more revenue and make plans for the future
  • End-of-day report to balance and close hotel's records, reconcile guest folios and their transactions for one working day

Resources planning

  • Check-in and checkout report to track changes in hotel occupancy
  • Housekeeping list to see housekeeping and reservation statuses of rooms, cleaning priorities, notes and comments regarding definite rooms
  • Meals list to monitor dishes and beverages your guests have ordered with notes column (delivered or not, and why)
  • Tourism statistics to determine and present the ratio of available rooms and beds to actual hotel occupancy, arrivals, overnight stays, departures
  • GoBD report to avoid legal problems and meet the requirements
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Reports and Accounting
HotelFriend AI: Intelligent Hospitality

HotelFriend AI: Intelligent Hospitality

By creating personalized guest experiences, artificial intelligence has revolutionized the global hospitality industry. It is also on its path of streamlining processes and boosting productivity. With HotelFriend AI, you can manage your hotel daily tasks with ease. The bot operates inside your PMS and Booking Engine, helping you effectively navigate operational tasks. Let HotelFriend AI enhance your hotel’s hospitality in seconds.

  • Reply to guest FAQs 24/7 with consistent and accurate responses
  • Adjust or extend guest stays directly in your PMS without manual actions
  • Advance your Booking Engine for instant room availability and rates
  • Free up your team’s time while managing guest experience
  • Streamline your hotel day-to-day operations

HotelFriend AI makes your hospitality smart.

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Smart Event Solutions for Hospitality Venues

Nowadays, hotels have turned into hubs for unforgettable events from corporate events to standout product launches. Hotel event management evolved from a support service to a key revenue source. Whether our clients want elegant weddings, academic conferences, or exclusive trade shows, HotelFriend organises events of any scope. Your team can focus on their workload while our all-in-one platform controls every detail of your event.

  • Manage spaces - assign rooms, visualise layouts, and optimise capacities
  • Handle resources and services effortlessly - schedule staff, amenities, and equipment smoothly
  • Manage catering and special requests - track guests’ dietary needs, menus, and vendor details in one platform
  • Navigate bookings and registrations - manage confirmations, attendees, and guest communications with ease
  • Coordinate event workflows - simplify and boost cross-team collaboration
  • Generate reports and insights - measure event success, track revenue, and plan future events

Optimise your event management and boost your hotel’s guest experience with HotelFriend.

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Smart Event Solutions for Hospitality Venues
HotelFriend Digital Kiosk: Smart Self-Service

HotelFriend Digital Kiosk: Smart Self-Service

Today people tend to checking in to a hotel quickly and easily. HotelFriend self-service check-in terminal brilliantly meets this demand. This machine allows guests to check in without staying in line. Quick payments, self-check-in, and seamless access to hospitality services — all from a single user-friendly HotelFriend kiosk.

Key Advantages of HotelFriend kiosk:

  • Easy Self Check-In & Room Keys: Quick registration and immediate access to key cards
  • Room Reservation: Manage availability and monitor accommodation status instantly
  • Order Hospitality Services: Request room service or amenities in a few clicks
  • Portfolio Access: Navigate hospitality facilities and historical landmarks seamlessly
  • Shore Leave Monitoring: Real-time updates of guest presence for their safety

Reduce long queues, reduce staff workload, and give your guests complete control over their presence at the hotel with HotelFriend digital kiosk.

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Digital orders, guest chat, services

Aimed at improving guest in-hotel experience

Satisfied customers drive revenue. So let your guests book, check-in, extend their stay, order, pay, or communicate directly with staff via one app. Contactless, with their own smartphones. Make guest's stay a memorable one that results in retention, 5-star reviews and recommendations.

We offer a complete solution for hotel management paired with an Order Management System and a groundbreaking Concierge App to secure the highest level of customer satisfaction.

Turn Your Offers into Bookings with Powerful Discounts & Vouchers

Get the cash advance of vouchers and discounts to attract more visitors and boost your occupancy rates. By offering vouchers and discounts, you can generate your hotel’s revenue even before actual stays. Offering gift vouchers or stays discounts on-site can be a competitive advantage for your hotel. This financial tool can help stabilize cash flows and unlock new investment opportunities for your business.

Why HotelFriend Makes Vouchers & Discounts Serve Your Goals?

  • Increase Hotel Occupancy by up to 25%: Targeted low-season discounts help hoteliers fill more space in their facilities
  • Increase Direct Bookings by More than 15%: Discounts encourage clients to book directly on-site

Vouchers and discounts are an effective and simple way to boost your revenue and guest retention. Start offering them right now at HotelFriend to watch your bookings increase.

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Vouchers and discounts
Grow Your Hotel’s Revenue with Dynamic Pricing

Grow Your Hotel’s Revenue with Dynamic Pricing

Boost the full potential of your hospitality facility with smart pricing. By considering factors such as competitor rates, changing room rates, booking lead time, and even the day of the week, hotels can maximize their revenue.

Why Choose Dynamic Pricing?

  • Enhance Your Revenue by up to 25%: Adjust room rates based on real-time market conditions and demand to boost your profits
  • Maintain Your Competitive Advantage: Stay competitive on your pricing strategy to increase your revenue
  • Keep Your Business in Step with Market Trends: Adapt to occupancy changes, seasonal fluctuations, and booking trends

Whether it’s a hot season or slowdown, smart pricing ensures hoteliers are getting maximum profit from each room. Start optimizing your pricing strategy today with HotelFriend to see your revenue grow!

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Mobile Guest App

Fully contactless personalized experiences

Mobile Guest App
for revenue acceleration

From check-in and -out, service or food ordering to contactless room access, instant payments, and direct chat with the staff. Make all hotel’s operations touch-free to serve your guests safely and effectively.

  • Guestbook - digital guest directory with worthwhile information on region and excursion destinations
  • Automated Self Check-In and out to reduce person-to-person interactions
  • Contactless service ordering to sell not only accommodation but extras
  • Contact-free Room Access to unlock the room keyless with a smartphone
  • Payments and Invoices to charge customers and generate bills
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What you get with the HotelFriend All-in-One Solution

Your individual process + our team = personalized product

Your hotel is unique. You have your own way. Preserve tradition. Make a statement. Be exclusive. Keep up with the times, surprise, go above and beyond.

In HotelFriend, we understand this and offer:

  • Close cooperation and individual project management
  • Customized functionalities and processes
  • A high understanding of the complexity
  • Extensive expertise and successfully implemented projects (including large hotels and hotel chains)
  • Tradition that goes hand-in-hand with digitization

Reach out to us and test our competence.

individual process

Success Stories

HotelFirend logo

HotelFriend AG

HotelFriend is a global IT company and provider of business software with offices across Europe.

The company specializes in R & D in the travel and hospitality sectors, cloud computing, e-commerce, CRM, ERP, and the development of mobile and desktop apps.

Berlin
headquarters
60+
products
450.000+
development hours
40+
countries
18+
departments
50+
employees
11
nationalities
250+
network of partners
F.A.Q.

F.A.Q.

I am looking for cloud-based hotel software that has a housekeeping module, any good recommendations please?
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Cloud-based hotel software enables hotel managers to access the system from any device. It provides flexibility and convenience across all hotel departments.

Key Criteria to Consider When Selecting a Cloud-Based Housekeeping Hotel Software:

  • Cloud-Native Access

    This system is beneficial because it provides:

    • Access to a centralized data hub
    • Regular automatic updates
    • System scalability
    • Lower upfront infrastructure costs
  • Housekeeping Functionality

    The software should include:

    • Task creation and assignment: Assign rooms by shift, zone, or priority.
    • Real-time room status: Inspected, dirty, clean, or out-of-order status visible to all departments.
    • Status history: Track past room statuses for reporting and audits.
    • Task lists: Cleaners see a clear overview of daily responsibilities.
  • Property Management Integration

    Good housekeeping software needs seamless PMS integration. Benefits include:

    • Automatic housekeeping task triggers after guest checkout
    • Reduced double data entry
  • Task Automation

    Automation ensures consistency and reduces manual work. It should include:

    • Alerts when a room is not cleaned on time
    • Automatic task creation after checkout confirmation
    • Automatic task prioritization

Types of Cloud-Based Hotel Software with Housekeeping Modules

  • Basic Solution

    Includes essential housekeeping management and PMS functionality.

  • Pro / Advanced Solution

    Adds analytics, supervision tools, and mobile apps for hotel teams.

  • Enterprise / Multi-Property Suite

    Centralized housekeeping management across multiple locations.

  • Boutique / Small Hotel Version

    An intuitive interface tailored to small properties.

  • Housekeeping Module Add-On

    Can be embedded into any PMS system.

  • Spa & Resort Edition

    Combines maintenance, room housekeeping, and amenity workflows.

When HotelFriend is the Best Fit

HotelFriend offers cloud-based hotel software with an in-built housekeeping module. Its advantages include:

  • Immediate task updates
  • Real-time synchronization of cleaning status with front desk and reservations
  • Workload overview, task management, and shift planning
  • Full integration into the HotelFriend PMS
  • Accessible from any device

This makes HotelFriend a strong choice for hotels seeking an integrated solution where housekeeping is not a standalone tool, but part of a unified daily operational workflow.

Hotel inventory management software solutions?
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Managing hotel inventory efficiently is necessary for preventing overbookings, maximising occupancy, and optimising revenue. Hotels need software that automates availability updates, tracks inventory, integrates with PMS and Booking Engines, and provides reporting and analytics.

Selection Criteria for Hotel Inventory Management Software

  • Mobile Accessibility for On-the-Go Management

    A mobile-friendly system enables staff to manage inventory easily, respond quickly to demand changes, and prevent errors that can occur when updates are delayed.

  • Ease of Setup and Use

    Complicated systems can slow down onboarding, increase the risk of staff mistakes, and negatively affect daily operations. An intuitive, easy-to-navigate platform shortens training time and supports smooth adoption across all departments.

  • Integration with PMS, Channel Manager, and Booking Engine

    If these systems don’t work together, inconsistencies can arise — such as pricing discrepancies or double bookings — which disrupt operations. When everything is fully integrated, you have one reliable source of data for managing inventory and optimizing revenue.

  • Real-Time Synchronisation and Inventory Updates

    Hospitality facilities operate in a dynamic environment where availability and rates change rapidly. Real-time updates prevent overbooking, optimise revenue, and enhance the guest experience.

Types of Inventory Management Solutions

  • Self-Hosted vs Cloud-Based

    Self-hosted solutions run on the property's servers and require the property to manage updates and security. Cloud-based solutions are vendor-managed and accessible online.

  • Integrated All-in-One Platforms

    Combine PMS, Channel Manager, Booking Engine, inventory management, reporting, and mobile tools in a single platform.

  • Mobile-Friendly or App-Based Tools

    Allow staff to manage inventory via smartphones or tablets.

  • Standalone Inventory Solutions

    Focus solely on inventory tracking, often used alongside PMS or Channel Manager.

When HotelFriend is the Best Fit For:

  • Small, mid-size, and large hotels that need a single integrated system to reduce complexity.
  • Hotels prioritising direct bookings: Its built-in Booking Engine integrates with inventory and website to increase direct reservations.
  • Hotels seeking streamlined operations: Automates workflows like rate updates, reservation syncing, and inventory allocation.
  • Teams needing mobile access: Mobile-optimised interface allows staff to manage reservations, rates, and room availability on the go.

HotelFriend helps properties ensure availability is accurate, avoid overbookings, and streamline management across multiple distribution channels. It is the perfect choice for hotels focused on operational efficiency, simplicity, and guest experience.

Room inventory management software for hotel booking management?
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Room inventory management software is a core tool for properties. It helps control and track room availability in real time. Its key purpose is to ensure every room is accurately reflected across sales channels, including your own website, global distribution systems (GDS), online travel agencies (OTAs), and direct booking platforms.

Selection Criteria

When selecting room inventory management software for hotel booking management, it’s important to consider the systems that offer:

  • Seamless Integration with PMS

    Because the system is directly connected to the property management system (PMS), any cancellations, new bookings, or changes are updated automatically and appear in real time.

  • Real-Time Inventory Control

    Immediate updates on room availability across all management channels to prevent overbooking.

  • Channel Distribution

    Support for multiple direct booking channels, online travel agencies, as well as global distribution systems that connect properties with travel agents and corporate booking networks.

  • Centralized Booking Management

    A unified view of all reservations from various channels. It enables streamlined decision-making and more efficient booking management.

Types of Solutions

There are two types of hotel room inventory management solutions:

  • Integrated Platforms: Comprehensive software solutions that combine PMS and inventory management with a Booking Engine and Channel Manager. They improve data consistency and reduce manual tasks.
  • Standalone Inventory Tools: Systems that focus primarily on managing room distribution and availability but may require a separate Booking Engine and PMS connections.

When HotelFriend Is a Good Fit

HotelFriend is a perfect choice for small to mid-sized properties that want a centralized and efficient room inventory management system as part of a single hotel software platform.

Here’s how HotelFriend supports hotel booking management:

  • Accurate Room Inventory Control

    Automatically tracks room availability in real time across all sales channels.

  • Channel Manager

    Shares rates and availability with multiple booking partners and OTAs with no manual effort.

  • Integrated Booking Engine

    Guest can book directly on your website or app.

  • Seamless PMS Synchronization

    Ensures check-in/check-out status, reservations, and room information stay consistent across the entire system.

  • Guest-Centric Management

    Helps you track booking patterns and guest preferences for better service delivery.

  • Unified Dashboard

    Provides a clear overview of all cancellations, bookings, and room availability on a single platform.

With HotelFriend, hotel managers no longer need multiple disconnected tools. Instead, they benefit from simplified operations, real-time inventory updates, and centralised booking control — all of which lead to greater efficiency and enhanced guest experiences.

Which cloud-based hotel management software is particularly suitable for small hotels?
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Guesthouses, small hotels, and boutique properties often run on tight budgets and have limited staff. They need to manage online channels, reservations, and payments efficiently. Hotel management software should be powerful enough, but not overly costly and complex.

When considering cloud-based hotel software for small hotels, the following criteria are crucial:

  • Cloud Access

    Cloud-based PMS systems store user data online. Compliance and security protocols must be robust to protect guest data. Hotels can react quickly to booking changes and manage operations efficiently from any location.

  • All-in-one functionality

    An all-in-one PMS combines multiple operational tools into a single platform, including front desk, reservations, housekeeping, POS, distribution, and accounting. Managers can quickly generate revenue, detailed performance, and occupancy reports.

  • Guest experience tools

    Tracking guest preferences, special requests, and booking history, you can boost customer loyalty. A PMS with reliable guest experience tools leads to higher repeat bookings, happier guests, and better online reviews.

  • Reliable support

    Support teams can assist with feature adoption, system training, or troubleshooting. Knowing that help is available 24/7 reduces stress in staff and clients.

Cloud hotel software for small properties includes:

  • All-in-one cloud PMS platforms

    They combine a booking engine, PMS, payments, channel manager, accounting, and guest communication.

  • Basic PMS systems

    Systems with the focus on check-in/check-out, reservations, and billing.

  • Customer service systems

    These systems emphasise self-check-in, mobile apps, and digital services.

  • Revenue-focused systems

    Solutions with advanced analytics and dynamic pricing.

For small properties, the all-in-one cloud HotelFriend PMS solution is the most cost-effective and practical choice.

HotelFriend is suitable for small hospitality facilities that require a single system instead of separate tools. Its Order Management System and a Concierge App can secure the highest level of guest experience. Its Property Management Software offers a range of functions on a limited budget. Housekeeping, Automation, Guest & Company Management, and other features save time for the staff. HotelFriend combines essential hotel management features with guest-facing tools, making it the most practical hotel management tool ever.

What is cloud hotel software exactly, and how does it function in the daily hotel operations?
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Cloud hotel software is a system that runs on the internet rather than on local hotel servers. It enables hoteliers to manage reservations, payments, guests, and operations through a mobile app or web browser.

Key Criteria of Choice

Cloud hotel software is built around several important criteria:

  • Internet-Based Access

    Hoteliers and managers can update rates, monitor occupancy, and approve bookings while off-site. Hotels can respond quickly to changes in guest requests and bookings and can operate more flexibly.

  • Automatic maintenance

    Cloud PMS providers automatically handle all software backups, updates, and security patches. Hotels don’t need to install updates manually, maintain servers, or hire IT staff for regular maintenance. Hotels reduce costs, save time, and maintain a reliable system without technical headaches.

  • Scalability

    Cloud-based PMS systems can grow with your property. The system can manage increased booking volumes without slowing them down. Properties can scale operations cost-effectively and smoothly as the business grows.

  • Real-time updates

    Cloud PMS systems update information instantly across all connected platforms and devices, including booking engines, OTAs, and in-house systems. Front desk, housekeeping, and maintenance teams see updates immediately so hotels can make informed decisions in real time with minimal errors.

These criteria make cloud software more reliable and practical than on-premise systems.

Cloud hotel software typically comes in the following forms:

  • Cloud-Based Property Management System

    Handles guest profiles, check-ins and check-outs, billing, reservations, and housekeeping all in one place.

  • All-in-one cloud platforms

    Combine booking engine, PMS, payments, channel manager, and guest communication.

  • Guest-focused cloud solutions

    Emphasise digital keys, self-service tools, mobile check-in, and guest messaging.

  • Revenue and analytics tools

    Focus on demand-based pricing, reporting, and performance tracking.

All-in-one cloud PMS platforms are commonly used in hotel daily operations. HotelFriend Property Management Software centralises hotel operations into one accessible platform. It automates routine tasks, simplifies workflows, and improves communication. For boutique properties and small hotels, it has turned into a tool for delivering a groundbreaking guest experience.

How do the monthly prices of cloud hotel software differ, and which options are suitable for a limited budget?
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Cloud hotel software varies widely in price based on the level of automation, scope of features, and target hotel size. Small hotels typically need more affordable, practical solutions that focus on key hotel operations without extending the budget.

Consider these criteria when comparing monthly pricing for cloud hotel software:

a. Features

  • OTA integration and channel management
  • Full all-in-one platforms vs basic reservation management
  • Revenue analytics and management
  • Guest communication and automation

b. Price

  • Per month / per room
  • Extra costs for integrations or add-ons
  • Flat subscription fee

c. Support and Onboarding

  • Paid support / included support tiers
  • Set up and training assistance

Cloud Hotel Software Pricing Models fall into three pricing categories:

  • Basic Cloud PMS

    Provides core property management, reservations, and billing for small properties. Cost: $50–$150 per month, charged per property, not per room.

  • All-in-One Cloud Solutions

    Include PMS, booking engine, channel manager, messaging, and payments. Cost: $150–$500+ per month. The price depends on the features included.

  • Premium / Advanced Platforms

    Offer revenue management, dynamic pricing, extensive analytics, and automation. Cost: $500–$2,000+ per month, especially with advanced revenue tools.

Based on the above, Basic Cloud PMS is ideal for a limited budget. All-In-One Cloud Solutions are ideal for hotels seeking a centralized system to manage multiple operations efficiently. Premium / Advanced Platforms are designed for large hotels or growing chains with complex operational requirements.

By understanding your properties’ priorities and selecting software that aligns with your operational needs, you can order cloud hotel software at HotelFriend. Our affordable prices and attention to your demands will allow you to stay within your budget and benefit from modern technology.

Do you provide support?
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Yes, we do. If you have any questions or issues, you can always send us a ticket right from your HotelFriend account or write to our support team at support@hotelfriend.com. Our customer care agents will be happy to help you. Mind that all applications are processed within 24 hours on weekdays.
How do I move the data from my old system to HotelFriend PMS?
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Our customer care agents can assist you in transferring some of the most critical data to the HotelFriend PMS. Please note that a fee applies for this kind of system setup service.
Is a Channel Manager integrated with HotelFriend's PMS? If not, do you cooperate with other companies for this?
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Yes, HotelFriend's PMS includes an integrated channel manager, so there is no need for third-party integration. This allows for direct and cost-effective information exchange within our system.
Can I apply the same tariff plan across multiple channels?
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Certainly! When editing the room rate, you can select the sources where you want to apply this tariff plan in the "Source" field. If you want to display the tariff plan on OTA systems, just choose "Channel Manager" here.
Is the HotelFriend PMS compliant with Germany's GoBD regulation?
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Yes, the HotelFriend PMS adheres to the GoBD principles specified by the German tax authorities for maintaining, storing, and accessing electronic books, records, and documents. You can read more on that in our blog.
Can HotelFriend integrate with other third-party programs?
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Yes, HotelFriend PMS supports integration with third-party tools, and our staff can assist with the setup and configuration process. To see the available integration options, please visit this link.
How can I synchronize my OTA channels with HotelFriend PMS?
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To synchronize your OTA channels with HotelFriend PMS, simply contact our support team and request assistance with connecting OTA channels. Our experts will verify if your account is ready for synchronization and help you connect all the necessary channels to the system.
Is it possible to fully automate processes with HotelFriend's PMS and Channel Manager, or are there areas that require manual intervention?
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HotelFriend's system automates most hotel processes, with only a few actions requiring manual intervention. For example, prices can be added once and then automatically sent to all OTA channels. However, if a booking is being made manually, the information must be entered manually as well. Overall, the system is designed to minimize manual intervention and allow for autonomous operation, with employees primarily responsible for strategic adjustments.
Can I accept payments and securely store credit card details in the HotelFriend system?
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You can connect HotelFriend with the Stripe payment system to accept online payments. Once connected, your guest's credit card information will be tokenized and processed securely.
I'm trying to add rooms to the system, but it says that the limit has been reached. What should I do?
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If you receive a notification that you have reached the limit of rooms allowed in your current product and tariff plan, you should contact HotelFriend Support. They will verify your account information and, upon your request, increase the room limit.
How do I create a reservation for a company?
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You can add company reservations and specify important booking parameters in the Front Desk or Reservations section. For step-by-step instructions on adding a company reservation, please refer to this guide.
Do I need a separate account for the Booking Engine?
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No, you just need to set up a Booking Engine by clicking on the Booking Engine module in the left-side menu. In case there is no such module in the menu, contact our support at support@hotelfriend.com. More detailed information on how to set up a Booking Engine is given here.
Does HotelFriend offer limited system access based on employee position?
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Yes, HotelFriend provides the ability to create limited access for employees based on their position. For example, if you want to provide access to the Housekeeping module but not the entire system for your housekeepers, the accommodation administrator can create access for employees in the housekeeper position. Similarly, other departments can create limited access for their employees.

HotelFriend Features

Hotel Management

Front-Desk

Department Management

Employee Management

Room Management

Hotel Dashboard

Housekeeping

Maintenance Management

Mobile Hotel Live Chat

Operations Outsourcing

Task Management

Finance & Payment

Accounting and Document

Payment Management

Reporting System

Booking Balance

Digital Cash Book

Revenue Management

Room Rates

Service Management

Guest Relations

Guest Management

Booking Request, Offer

Self Check-In

Guest Communications

Communication Automation

Digital Marketing

Hotel Website Development

Destination Management

Deal, Package Composer