The all-in-one solution for hotels

We are compatible with Fidelio,
Suite8 and OPERA Enterprise Solutions

HotelFriend Integration with Oracle Products

Complement your Oracle PMS (Fidelio, Suite8, Opera) with the latest cutting-edge features of the HotelFriend-Concierge App, with the revolutionary Mobile POS for even higher profitability and happier clients.

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Mobile
What is it for What is it for

As a hotelier, you cannot underestimate a modern and reliable Property Management System. It is the heart of any hotel. Thus, you want to choose market leaders as your software partner. Without a doubt, Oracle is one of them. With cloud technologies and great passion for innovation, our team creates out-of-the-box solutions for business automation and personalization of services. Superior quality, thinking ahead of time and creating a great client experience are the values HotelFriend shares with Oracle. Therefore, we made our products combinable in order to equip hoteliers who already use Hospitality Suite8 and OPERA Enterprise Solution with an ultimate tool that will help to maximize your upselling opportunities, turning hotel services into profit engine, and at the same time, making your guests' stay as annoyance-free as possible.

Tablet

How does it work

The Hotelfriend Concierge App is designed to make every step of your guest’s travel experience - from booking to checking-out quick and comfortable. Whether it is selecting a room, ordering in-room services, having lunch or a spa treatment, the process has never been as smooth and pleasant as now, both for the hotelier and the guest.

As the property owner, you get unprecedented visibility for your hotel services by placing QR codes as printouts on the site of your hotel or in digital media for your guests to scan with their smartphone, order, and pay - all with minimum clicks.

POS terminals are not required any longer, as payments are transferred securely from the guests' smartphone directly to your bank account. And now, all these data that you get from guests' mobile devices:

reservations, orders, payments, etc., - are instantaneously synchronized with your property management system from Oracle. All the processes are under your full control, no errors or delays.

Step 1

Generate QR codes for services in the system and insert them in a welcome PDF with pictures and prices. The order sheets can be placed anywhere: in rooms, on tables in the hotel’s restaurant, etc., each containing an individual room or table number. All that guests have to do is to scan the QR code of the service. After that, they will be redirected to the respective page in the app. If the client has no Room Service App, it can be installed by scanning the QR code from the same sheet. Services can be ordered without prior registration.

Step 2

After the code was scanned, the guest will see a digital menu with the possibility to select services with all available options (duration of the activity, food details like gluten-free or vegetarian, etc.), set the quantity, date, time and place (the number of the table, deckchair, room, etc.) of delivery, change the pick-up point, and write a comment if necessary.

Step 3

The guest can make an order immediately or just add an item with all the indicated preferences to the cart and return to other offers on the menu. An invoice is generated, and the payment for the service(s) can be made instantly and securely with a smartphone.

Step 4

All orders will be immediately sent to Fidelio or Opera & Micros system, where your employee will be able to handle them on a single, already familiar interface.

The HotelFriend Team is always focused on the success of your business Request your price. Our team will contact you and we will offer you a solution according to your needs.
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Advantages

Higher revenue and client satisfaction

Make your marketing and client care digital from A to Z.

Simplicity

Integration of HotelFriend products with your Oracle hospitality software.

Customer satisfaction

Be customer-oriented and modern. Let your guests order by themselves from their own devices.

Cloud-based, real-time synchronization of all data

Our mobile app feels like an integral part of your Oracle PMS.

24/7 support from our professional team

Get expert advice and help on any stage of the product use.

No hidden fees

No need to purchase APIs and pay for their updates.

Hospitality App with Fast Lane

There are many apps for hotels with cool features, but the HotelFriend Room Service App with FastLane Flow is unique. You don't need to hire a team of software developers, educate personnel, or invest in modifying your current system - the revenue boost is almost instant. People always love new technology, and word-of-mouth recommendations of your digital and amazingly client-focused hotel are also guaranteed.

Price

Oracle Integration
Integrate innovative HotelFriend products with Oracle solutions in a simple way

Concierge App

Fast Lane

Fast Check-in

Live Support

Complete your Oracle System (Fidelio, Suite8, Opera) with cutting-edge features from the HotelFriend - Concierge App with the revolutionary Fast Lane Flow for even higher profitability and happier clients.

80 / monthly fee

yearly payment discount 10

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HotelFriend Features

Hotel Management

Front-Desk

Department Management

Employee Management

Room Management

Hotel Dashboard

Housekeeping

Maintenance Management

Mobile Hotel Live Chat

Operations Outsourcing

Finance & Payment

Accounting and Document

Payment Management

Reporting System

Booking Balance

Revenue Management

Room Rates

Service Management

Guest Relations

Guest Management

Booking Request, Offer

Self Check-In

Guest Communications

Communication Automation

Digital Marketing

Hotel Website Development

Destination Management

Deal, Package Composer

HotelFriend