HotelFriend facilitates the validation of COVID-19 test results right upon guests' self-check-in

HotelFriend facilitates the validation of negative test results before guest check-in

Today, we’re entering a world in which safety becomes more important than price or star rating when booking a hotel. As guests begin to travel again, hotels welcome them in accordance with local requirements and introduce new hygiene concepts and safety protocols like Marriott’s Global Cleanliness Council or Hilton’s CleanStay.

On the consumer side, all guests must undergo coronavirus testing 24 to 48 hours before arriving in hotels. Based on the Federal Ministry of Health Meldungen (messages), people from risk areas are obliged to take a coronavirus test when they enter Germany. A risk area is any country or region outside of the Federal Republic of Germany for which, at the time of entry into the Federal Republic of Germany, an increased risk of infection with the SARS-CoV-2 coronavirus exists. The Robert Koch Institute (RKI) publishes a continuously updated list of risk areas.

For many hoteliers, the requirements above might be confusing. Yet, Hotelfriend has a solution. Hotel managers now can receive and check the negative test with other documents sent by the guest through the mobile self-check-in module in Concierge Guest App. We are sure that it greatly facilitates the check-in data validation process and guarantees the compliance of social distancing.

With the HotelFriend app, guests only have to upload the negative test and send the results together with check-in documents to the hotel.

The scope of the COVID-19 crisis poses extra challenges for hoteliers. However, if they are ready to take decisive action, there will be fewer missed opportunities. Getting a coronavirus test before guests arrive is the very thing that will help hotels meet the requirements mentioned above, as well as make the check-in process much easier.

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