HotelFriend is proud to announce that we have gained the DIN EN ISO 9001:2015 certification.
To be certified under the International Organization for Standardization (ISO) and earn the DIN EN ISO 9001:2015 certification, an internationally recognized quality management standard, organizations should go through a company-wide audit process focused on seven core quality management principles, namely:
• Customer focus
• Leadership
• Process approach
• Relationship management
• Engagement of people
• Evidence-based decision making
• Improvement
By implementing and following all the criteria to comply with this standard, the HotelFriend team proves our commitment to constantly improving our solutions and services, as well as delivering quality outcomes for both our customers and employees through an effective quality management system.
Focus on delivering excellence
To meet the requirements of DIN EN ISO 9001:2015, HotelFriend got a quality check of a full software development cycle and documentation review along with a pre-audit and assessment of non-conformances. And we have met all the required standards for certification! Choose certified products and services from a reliable partner to be sure in the future result.
Achieving DIN EN ISO 9001:2015 certification is fantastic news for us that confirms our ongoing commitment and dedication to operate to the highest quality standard and to drive continuous improvement,
said Denis Severyuk, HotelFriend CEO
HotelFriend Service GmbH: Key value creation processes
HotelFriend Service GmbH is a German company based in Leipzig. Founded in 2017, the company has become one of the top providers of hotel software offering a wide range of tools and services. Below, we’ll identify the core value creation processes:
• Sales
• Requirements analysis
• Software procurement
• Support
• Marketing
There are long-term service contracts with business customers from the hotel, catering, and tourism sectors.
Our customers trust us in all questions of digitalization because we offer individual problem solutions for a wide variety of business areas, namely hotel management software for digitizing internal processes, website development services and a Booking Engine for commission-free room sales, a Concierge App for customer loyalty, contactless communication, and optimization of hygiene standards.
With HotelFriend products, every guest can check in and out without personal contact, order food or services, and pay via their smartphone. No printed documents such as invoices, brochures, or information boards are required. In restaurants, guests can use the digital menu and chat with the receptionist via their smartphone while hoteliers can benefit from creating travel vouchers and offers as an attractive alternative to cash refunds.
Our range of services also includes the development of new business models through partnerships with regional businesses and offering integrated travel services. For example, guests can book bakery rolls, local guides, and tickets for excursion destinations directly at the hotel while these orders are forwarded to the respective partner in real-time.
Being a high-quality provider, it is our aim to always exceed customer expectations, maintain the highest level of professionalism and deliver consistently good service thanks to a team of well-trained specialists and consultants. We ensure our employees get access to education and training, improve their professional qualifications, and form the basis for developing their knowledge and competence.
With innovative power, consistent investments, and the latest technologies, we have our sights firmly set on future success. Our benchmark is to keep our customers satisfied with our solutions.
With that said, gaining DIN EN ISO 9001:2015 certification means our clients, partners, and employees can put their trust in us as we provide quality products and top services as well as deliver customer satisfaction.
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