GROW SALES BY INCREASING GUEST SATISFACTION
Property Management Software
All-in-One Property Management System (PMS) designed to automate and optimize your business operations.
- Hotel Software with 25+ built-in modules
- Channel Manager to get online sales from 200+ OTAs
- Booking Engine for 0% commission direct bookings & upsell
- Guest Experince to free up your staff with self-check-in and guest communication
Proven software for all hospitality facilities
A comprehensive, preconfigured, and ready for immediate use cloud-based PMS to seamlessly manage all types of properties.
Scalable system provided by a single developer to support hoteliers in their day-to-day processes. Just select the package you'd like to go with and get the most out of its strengths.
A proper all-in-one platform built on years of expertise
Build your hotel’s solid foundation thanks to our expertise and profound knowledge of the hospitality sector.
Eliminate the uncertainty of tough times to achieve your goals and reach new heights.
20+ essential features and integrated interfaces
Property Management System
From managing your reservations, rooms, and departments anytime, anywhere to keeping accounting and reports in accordance with legal requirements, your entire 360° ecosystem of hospitality.
- Front Desk - reservation plan in drag-n-drop calendar
- Guest & Company Management with comprehensive profile cards
- Communications Automation for correspondence & email management
- Housekeeping with a complete overview of room statuses and priorities
- Reports to evaluate the performance and track progress
- GoBD-compliant, stress-free Accounting with clear and consistent financial data
Multi-Property Management
Manage multiple properties in 1 interface without sacrificing the quality of work. Be always aware of everything going on as all objects are in one system, with an unlimited number of rates and room categories.
Order Management
Process orders, payments, and delivery of services. Offer guests a digital menu, provide them with access to all on-site facilities from restaurants to spa, get payments online, and boost your income with upsells.
Task Management
Centralize control of multiple tasks, automate repetitive and day-to-day routines. Optimize the management process by assigning new tasks, managing to-do lists, distributing tasks among your staff, tracking issues, and sending reminders to save your time.
Maintenance module
Make sure that all important operations including plumbing, housekeeping, HVAC, and electrical infrastructure are taken care of. Get your maintenance crew to work in sync and respond promptly with chats, digital checklists, and notifications.
Staff Management
Get access to all the information, including staff activity and contact details, find any employee using filtering by name, email, user permission, last login, and date of creation. Add employees, distribute and schedule tasks, as well as notify the staff about any changes.
Group & Corporate bookings
Increase the visibility of your property and promote it among corporate travelers and bookers, combine rooms with the best possible rates and add special offers and deals.
Business Intelligence
Analyze data visualizations and know in-depth your hotel’s KPIs and sales. Make forecasts through key performance indicators, exact numbers and their fluctuations, correct analysis, and comparison.
Finances & Payments
Process online payments, create invoices, and make refunds. Protect the personal info of your clients with SSL encryption. Prepare consistent financial reports.
up to 200 sources available
Integrated Channel Manager
Manage online sales channels effectively and simultaneously, in real time. Avoid overbookings and mismatched prices due to instant synchronization with no delays.
- Booking, HRS and Expedia - any 3 channels of your choice are included in the package
- Flexible pricing models with seasonal prices
- Virtual Room Rates for smart revenue management
- Cancellation policy & booking restrictions for all distribution channels
Single interface for all OTAs
Forget about never-ending manual updates of inventory and speed up the sale of your rooms. Handle all of your online listings from one place.
Real-time quota synchronization
Live quota synchronization ensures that the right number of rooms available for booking is displayed across all connected booking platforms.
GDPR compliance ensured
We comply with the GDPR standards and keep up with the new changes in the field of data security. Any risk of data leakage is excluded.
Stable 2-way XML connectivity
A reliable two-way XML connection guarantees correct updates on all OTAs when you make any adjustments to prices, restrictions, and room details.
0% commission from sales
Direct Booking Tools & Services
Encourage your guests to book directly, and prioritize extra selling during the reservation process. Get your own site optimized for all mobile devices and easily customized up to your requirements.
- Portfolio to showcase your property or region
- Direct room booking via your own website
- Arrangement (deal) and Voucher Management for exclusive offers
- Services upsell to maximize profits
- Guest check-in via App or online registration form
Ready-to-use hotel website
Benefit from an intuitive hotel website with a built-in booking engine and promote deals, packages, and activities for more revenue.
Marketplace listing
Get listed at hotefriend.com for free to increase the chance of getting direct reservation with yet another distribution channel.
Shopping cart
Upsell effectively by letting customers add any service they want to the shopping cart right at the stage of booking.
Common payment methods
Grant your guests flexibility in terms of payment options, whether it’s online payment, bank transfer, or payment on the spot, and ensure the security of all transactions.
Digital Marketing
Boost the popularity of the city or region where your hotel is located through content about local attractions, activities, dishes, and other highlights of the area.
Automated and configurable emails
Boost your email campaigns with easily customized automated emails that incentivize your customers to book, check-in, or upgrade their stay.
Need multifunctional HMS with a number of revenue-generating tools?
Start a free trial and enjoy all the benefits of the top-notch HMS
provided with professional support
Customer Relationship Management (CRM)
Keep track of your guests and make use of all the key information, such as personal preferences of regular clients, information on allergies, dietary restrictions, and notes for housekeeping. Provide the finest experience by personalizing your guest’s stay.
Guest & Company Management
Keep track of your guests and save all the necessary information, including personal and passport data, contacts, social media profiles and more.
Booking Offers
Process reservation requests and create booking offers within minutes. Interact with people who want to book your rooms in a more convenient and faster way.
Vouchers
Make your hotel stays more attractive with travel vouchers that can be redeemed at any time. Discounts sell! It is also a great gift idea.
Packages & Arrangements
Combine hotel rooms with services into travel packages and special offers to increase occupancy and ancillary sales.
Front Desk - a smart calendar
for accommodation planning
Create, edit or move reservations at ease. Get a complete overview of your hotel’s occupancy and quickly check room availability. Keep an eye on arriving and leaving guests, early check-in, and late checkout requests, аs well as any changes in the room or booking statuses in a clearly laid-out calendar.
- Mouseover to see all the room or reservation details
- Drag-and-drop to change room number or type, extend or reduce guest stay
- Individual and group reservations with the ability to add guests to the existing booking
- Smart search by booking #, guest or status, and customizable filters to find what you need in seconds
- Reservation requests and booking offers by email to respond quickly to guests requests and not to lose potential customers
- Payments, refunds, invoices, the ability to send a link to pay for booking online, and assign a guest as a Paymaster to move the billing items - all operations right at your fingertips
Become your guest's favorite hotel
Our next-generation Property Management Software is complex, so you have everything you really need in one place
Room Management
Set up all the room types available for booking at your property, and highlight the distinguishing features of each unit.
Specify all the information about the room, including its size, amenities, maximum occupancy, and the number of beds. Manage your hotel capacity, add images and descriptions of main advantages related to each category, be it a standard single room or an executive suite.
Rate Management
Adjust your hotel’s pricing plans, cancellation policies, or sales restrictions in a centralized system. Change room rates according to room categories, meal plans, weekdays, sources of booking, and types of guests.
Create any number of room rates or tariffs and adjust conditions as you see fit. Stay in full control of prices by setting special hotel rates for children of different ages, applying markups and discounts with virtual rates, or taking advantage of seasonal pricing. Set rate restrictions concerning rates, holidays, minimum length of stay, or maximum quantity of adults and children.
Outlet Management (wellness, restaurant, etc.)
Establish a flawless functioning of your hotel departments from restaurant to spa, and provide in-time service delivery. Have a good grip on your employees' performance and organize daily hotel operations with zero micromanagement.
Whether your guests want to book a spa treatment or order breakfast delivery, they can do it online via their smartphones. After an order is placed, the notification will instantly inform your hotel team, enabling prompt service processing. This will help them to stay in the know of current tasks and duties while working according to established shift plan.
Service Management
Promote your hotel services via a dedicated app, digitizing customer journey with an e-menu, instant messaging, and service ordering. Confirm orders, reject them, or mark as completed. Free your team from answering phone calls – now they can focus solely on impeccable order completion.
Create a digital menu by adding services from our library, generating deals, and customizing them with pictures and catchy descriptions. After your guests download an app, they will be able to order and pay for anything they want via their own mobile phones.
Automated self-service operations
Automate processes to free up your staff from repetitive tasks and perform more valuable ones, as well as provide your guests with sought-after and always-available self-service options.
- Guests’ self check-in for convenient registration at any time they need
- Contactless room entry to minimize face-to-face engagement
- Self-service options when guests make changes to their stay, order services online, pay and check out via their phones
- Guests’ docs and invoices generated automatically
Digital Orders
Let your guests book food or any room services via their phones, pay online, and download an invoice. Offer access to all hotel facilities like restaurants, fitness centers, or spa and increase sales with upsells.
- Digital Menu with images and multilingual descriptions
- Order details: quantity, date, time, and place of delivery, as well as push notifications about any changes
- Instant payments to offer customers a faster and contactless way to pay
- Online chat to stay in touch in case of need
Contactless Room Access
Enable guests to skip the Front Desk and access the room keyless using their mobile phones.
- Automated and contactless entry to stand the test of time and reduce social contacts
- Maintained security with encrypted data transmissions
- Eco-friendly option with no plastic and no worries about replacing door components when keys are lost
Point of Sale
Manage your hotel and restaurant cash flow with the POS system and turn it into another opportunity to reach customers and increase profit. Provide your guests with a wide range of extra services like booking a room directly from the cash register, transferring all bills from it, and processing reports.
- Cloud infrastructure to import transactions from POS at any time and anywhere you need
- New revenue streams as a cash register allows customers to place orders
- Reduced contact points as guests view the menu, order, and pay through their own smartphones
- Organized invoices and reports as all invoices are transferred from the cash register
- Gastronovi integration to import all orders and transactions from all your points of sale
Payments, Cash Books, and fiskaly cloud TSS
Allow guests to pay for all hotel services without registration from any mobile device with a QR code. Accept both cash and online payments from customers the right way, manage, and process them via a cloud-based Point of Sale system. Collect data about all payments by making entries and attaching receipts with Cash Book.
- Payment activities management, export data that is readily available to the auditors
- Cash receipts and transaction recording, an overview of your opening and closing balance to track your income and expenses
- A cloud TSS that doesn’t require hardware installations
- Compliance with German law to stay on track with changing regulations
- Fast scaling and certificate life as our fiskaly TSS integration to be certified until 2029
Reports
Must-have data summaries to see what’s going on in your hotel, starting from resources (incl. financial) and personnel planning to data analysis, profit, and cost optimization.
Here are hoteliers’ essential reports for successful marketing management and sales growth:
Management
- Development/management report to get a clue on what’s going on in your property and how well it is performing
- Financial report by sales channels to determine which distribution channel has brought more revenue and make plans for the future
- End-of-day report to balance and close hotel's records, reconcile guest folios and their transactions for one working day
Resources planning
- Check-in and checkout report to track changes in hotel occupancy
- Housekeeping list to see housekeeping and reservation statuses of rooms, cleaning priorities, notes and comments regarding definite rooms
- Meals list to monitor dishes and beverages your guests have ordered with notes column (delivered or not, and why)
- Tourism statistics to determine and present the ratio of available rooms and beds to actual hotel occupancy, arrivals, overnight stays, departures
- GoBD report to avoid legal problems and meet the requirements
HotelFriend AI: Intelligent Hospitality
By creating personalized guest experiences, artificial intelligence has revolutionized the global hospitality industry. It is also on its path of streamlining processes and boosting productivity. With HotelFriend AI, you can manage your hotel daily tasks with ease. The bot operates inside your PMS and Booking Engine, helping you effectively navigate operational tasks. Let HotelFriend AI enhance your hotel’s hospitality in seconds.
- Reply to guest FAQs 24/7 with consistent and accurate responses
- Adjust or extend guest stays directly in your PMS without manual actions
- Advance your Booking Engine for instant room availability and rates
- Free up your team’s time while managing guest experience
- Streamline your hotel day-to-day operations
HotelFriend AI makes your hospitality smart.
Learn MoreSmart Event Solutions for Hospitality Venues
Nowadays, hotels have turned into hubs for unforgettable events from corporate events to standout product launches. Hotel event management evolved from a support service to a key revenue source. Whether our clients want elegant weddings, academic conferences, or exclusive trade shows, HotelFriend organises events of any scope. Your team can focus on their workload while our all-in-one platform controls every detail of your event.
- Manage spaces - assign rooms, visualise layouts, and optimise capacities
- Handle resources and services effortlessly - schedule staff, amenities, and equipment smoothly
- Manage catering and special requests - track guests’ dietary needs, menus, and vendor details in one platform
- Navigate bookings and registrations - manage confirmations, attendees, and guest communications with ease
- Coordinate event workflows - simplify and boost cross-team collaboration
- Generate reports and insights - measure event success, track revenue, and plan future events
Optimise your event management and boost your hotel’s guest experience with HotelFriend.
Learn More
HotelFriend Digital Kiosk: Smart Self-Service
Today people tend to checking in to a hotel quickly and easily. HotelFriend self-service check-in terminal brilliantly meets this demand. This machine allows guests to check in without staying in line. Quick payments, self-check-in, and seamless access to hospitality services — all from a single user-friendly HotelFriend kiosk.
Key Advantages of HotelFriend kiosk:
- Easy Self Check-In & Room Keys: Quick registration and immediate access to key cards
- Room Reservation: Manage availability and monitor accommodation status instantly
- Order Hospitality Services: Request room service or amenities in a few clicks
- Portfolio Access: Navigate hospitality facilities and historical landmarks seamlessly
- Shore Leave Monitoring: Real-time updates of guest presence for their safety
Reduce long queues, reduce staff workload, and give your guests complete control over their presence at the hotel with HotelFriend digital kiosk.
Learn More
Aimed at improving guest in-hotel experience
Satisfied customers drive revenue. So let your guests book, check-in, extend their stay, order, pay, or communicate directly with staff via one app. Contactless, with their own smartphones. Make guest's stay a memorable one that results in retention, 5-star reviews and recommendations.
We offer a complete solution for hotel management paired with an Order Management System and a groundbreaking Concierge App to secure the highest level of customer satisfaction.
Turn Your Offers into Bookings with Powerful Discounts & Vouchers
Get the cash advance of vouchers and discounts to attract more visitors and boost your occupancy rates. By offering vouchers and discounts, you can generate your hotel’s revenue even before actual stays. Offering gift vouchers or stays discounts on-site can be a competitive advantage for your hotel. This financial tool can help stabilize cash flows and unlock new investment opportunities for your business.
Why HotelFriend Makes Vouchers & Discounts Serve Your Goals?
- Increase Hotel Occupancy by up to 25%: Targeted low-season discounts help hoteliers fill more space in their facilities
- Increase Direct Bookings by More than 15%: Discounts encourage clients to book directly on-site
Vouchers and discounts are an effective and simple way to boost your revenue and guest retention. Start offering them right now at HotelFriend to watch your bookings increase.
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Grow Your Hotel’s Revenue with Dynamic Pricing
Boost the full potential of your hospitality facility with smart pricing. By considering factors such as competitor rates, changing room rates, booking lead time, and even the day of the week, hotels can maximize their revenue.
Why Choose Dynamic Pricing?
- Enhance Your Revenue by up to 25%: Adjust room rates based on real-time market conditions and demand to boost your profits
- Maintain Your Competitive Advantage: Stay competitive on your pricing strategy to increase your revenue
- Keep Your Business in Step with Market Trends: Adapt to occupancy changes, seasonal fluctuations, and booking trends
Whether it’s a hot season or slowdown, smart pricing ensures hoteliers are getting maximum profit from each room. Start optimizing your pricing strategy today with HotelFriend to see your revenue grow!
Learn More
Fully contactless personalized experiences
Mobile Guest App
for revenue acceleration
From check-in and -out, service or food ordering to contactless room access, instant payments, and direct chat with the staff. Make all hotel’s operations touch-free to serve your guests safely and effectively.
- Guestbook - digital guest directory with worthwhile information on region and excursion destinations
- Automated Self Check-In and out to reduce person-to-person interactions
- Contactless service ordering to sell not only accommodation but extras
- Contact-free Room Access to unlock the room keyless with a smartphone
- Payments and Invoices to charge customers and generate bills
White-label app
Get your own branded app with the look and feel of your brand and all the features you need to provide guests with a contactless self-service experience.
Digital menu
Offer your guests a convenient and eco-friendly digital menu. Activate products, services, and activities with descriptions & images from the library, available in 12 languages, as well as 10 Cuisines Library.
Mobile POS
Process all payments in the cloud. Eliminate cash and POS gadgets as your guests pay for any hotel and restaurant services from their mobile devices.
Guest Communications with automated email templates
Leverage direct guest chats and communicate via direct messages. Handle any request, connect customers to your staff for live support, as well as automate notifications such as booking or order confirmation emails.
What you get with the HotelFriend All-in-One Solution
Own booking button to get more direct online bookings with 0% commission
+ Save on OTAs: they charge between 15% and 30% fee per booking
+ Eliminate the hotel’s brand dilution as OTAs bid on hotels’ name in the Google SEO environment
Own website with a booking button for direct bookings via your own online presence. Market your hotel business and avoid paying OTAs commission.
Online sales from all over the Internet
200+ OTAs in one system, including Booking.com, Airbnb, HRS Das - Hotelportal, Expedia, and more
Sales channels (OTAs) are controlled automatically by the integrated channel manager - overbooking and errors are eliminated.
Cloud-based hotel software
+ Manage your hotel on the go with 24*7 access
+ No expensive software updates and license fees
+ Real-time monitoring
+ Increased security and productivity
Entrepreneurs and employees can work decentralized and remotely from their own devices.
Service orders via the app
+ Increase your hotel’s profit
+ Make it easier to know and order your services
+ Earn even more with deals promotion
Let your guests order meals, drinks, or services and paid contactless by using their own mobile devices - all from a single source!
One provider, one contact, one product
+ Servers in Germany
+ All in-house: no paid APIs and updates
+ Cross-platform compatibility
German product with German support, professional, and always available.
Constantly developing software
+ 10+ product updates and releases annualy since 2017
+ All updates are always free
+ Software is adapted to new industry realities
We covered everything you need to maximize the smooth experience of using HotelFriend.
Tailored Customization
- HotelFriend supports integration with other systems. Therefore, familiar tools do not need to be discarded, just added to the cloud PMS.
Work on any device
- Our Property Management Software operates in a cloud and is compatible with absolutely any operating system and device. You only need internet access.
Sales Increase
- The sales-focused PMS helps generate your income with services, specials and channel managers. With statistics on all income, you can increase your sales.
Your individual process + our team = personalized product
Your hotel is unique. You have your own way. Preserve tradition. Make a statement. Be exclusive. Keep up with the times, surprise, go above and beyond.
In HotelFriend, we understand this and offer:
- Close cooperation and individual project management
- Customized functionalities and processes
- A high understanding of the complexity
- Extensive expertise and successfully implemented projects (including large hotels and hotel chains)
- Tradition that goes hand-in-hand with digitization
Reach out to us and test our competence.
Success Stories
HotelFriend AG
HotelFriend is a global IT company and provider of business software with offices across Europe.
The company specializes in R & D in the travel and hospitality sectors, cloud computing, e-commerce, CRM, ERP, and the development of mobile and desktop apps.
F.A.Q.
Guesthouses, small hotels, and boutique properties often run on tight budgets and have limited staff. They need to manage online channels, reservations, and payments efficiently. Hotel management software should be powerful enough, but not overly costly and complex.
When considering cloud-based hotel software for small hotels, the following criteria are crucial:
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Cloud Access
Cloud-based PMS systems store user data online. Compliance and security protocols must be robust to protect guest data. Hotels can react quickly to booking changes and manage operations efficiently from any location.
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All-in-one functionality
An all-in-one PMS combines multiple operational tools into a single platform, including front desk, reservations, housekeeping, POS, distribution, and accounting. Managers can quickly generate revenue, detailed performance, and occupancy reports.
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Guest experience tools
Tracking guest preferences, special requests, and booking history, you can boost customer loyalty. A PMS with reliable guest experience tools leads to higher repeat bookings, happier guests, and better online reviews.
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Reliable support
Support teams can assist with feature adoption, system training, or troubleshooting. Knowing that help is available 24/7 reduces stress in staff and clients.
Cloud hotel software for small properties includes:
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All-in-one cloud PMS platforms
They combine a booking engine, PMS, payments, channel manager, accounting, and guest communication.
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Basic PMS systems
Systems with the focus on check-in/check-out, reservations, and billing.
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Customer service systems
These systems emphasise self-check-in, mobile apps, and digital services.
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Revenue-focused systems
Solutions with advanced analytics and dynamic pricing.
For small properties, the all-in-one cloud HotelFriend PMS solution is the most cost-effective and practical choice.
HotelFriend is suitable for small hospitality facilities that require a single system instead of separate tools. Its Order Management System and a Concierge App can secure the highest level of guest experience. Its Property Management Software offers a range of functions on a limited budget. Housekeeping, Automation, Guest & Company Management, and other features save time for the staff. HotelFriend combines essential hotel management features with guest-facing tools, making it the most practical hotel management tool ever.
Cloud hotel software is a system that runs on the internet rather than on local hotel servers. It enables hoteliers to manage reservations, payments, guests, and operations through a mobile app or web browser.
Key Criteria of Choice
Cloud hotel software is built around several important criteria:
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Internet-Based Access
Hoteliers and managers can update rates, monitor occupancy, and approve bookings while off-site. Hotels can respond quickly to changes in guest requests and bookings and can operate more flexibly.
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Automatic maintenance
Cloud PMS providers automatically handle all software backups, updates, and security patches. Hotels don’t need to install updates manually, maintain servers, or hire IT staff for regular maintenance. Hotels reduce costs, save time, and maintain a reliable system without technical headaches.
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Scalability
Cloud-based PMS systems can grow with your property. The system can manage increased booking volumes without slowing them down. Properties can scale operations cost-effectively and smoothly as the business grows.
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Real-time updates
Cloud PMS systems update information instantly across all connected platforms and devices, including booking engines, OTAs, and in-house systems. Front desk, housekeeping, and maintenance teams see updates immediately so hotels can make informed decisions in real time with minimal errors.
These criteria make cloud software more reliable and practical than on-premise systems.
Cloud hotel software typically comes in the following forms:
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Cloud-Based Property Management System
Handles guest profiles, check-ins and check-outs, billing, reservations, and housekeeping all in one place.
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All-in-one cloud platforms
Combine booking engine, PMS, payments, channel manager, and guest communication.
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Guest-focused cloud solutions
Emphasise digital keys, self-service tools, mobile check-in, and guest messaging.
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Revenue and analytics tools
Focus on demand-based pricing, reporting, and performance tracking.
All-in-one cloud PMS platforms are commonly used in hotel daily operations. HotelFriend Property Management Software centralises hotel operations into one accessible platform. It automates routine tasks, simplifies workflows, and improves communication. For boutique properties and small hotels, it has turned into a tool for delivering a groundbreaking guest experience.
Cloud hotel software varies widely in price based on the level of automation, scope of features, and target hotel size. Small hotels typically need more affordable, practical solutions that focus on key hotel operations without extending the budget.
Consider these criteria when comparing monthly pricing for cloud hotel software:
a. Features
- OTA integration and channel management
- Full all-in-one platforms vs basic reservation management
- Revenue analytics and management
- Guest communication and automation
b. Price
- Per month / per room
- Extra costs for integrations or add-ons
- Flat subscription fee
c. Support and Onboarding
- Paid support / included support tiers
- Set up and training assistance
Cloud Hotel Software Pricing Models fall into three pricing categories:
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Basic Cloud PMS
Provides core property management, reservations, and billing for small properties. Cost: $50–$150 per month, charged per property, not per room.
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All-in-One Cloud Solutions
Include PMS, booking engine, channel manager, messaging, and payments. Cost: $150–$500+ per month. The price depends on the features included.
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Premium / Advanced Platforms
Offer revenue management, dynamic pricing, extensive analytics, and automation. Cost: $500–$2,000+ per month, especially with advanced revenue tools.
Based on the above, Basic Cloud PMS is ideal for a limited budget. All-In-One Cloud Solutions are ideal for hotels seeking a centralized system to manage multiple operations efficiently. Premium / Advanced Platforms are designed for large hotels or growing chains with complex operational requirements.
By understanding your properties’ priorities and selecting software that aligns with your operational needs, you can order cloud hotel software at HotelFriend. Our affordable prices and attention to your demands will allow you to stay within your budget and benefit from modern technology.
HotelFriend Features
Hotel Management
Finance & Payment
Revenue Management
Guest Relations
Digital Marketing