Berlin, Germany – 30.01.2026 — HotelFriend, a Berlin-based hotel technology company, is transforming how hotels manage operations with its modular, centralized Hotel Management Platform. Founded in 2017, HotelFriend empowers hotels with complex operational requirements to digitize every corner of their business.
Designed for mid-size hotels, large properties, and hotel groups, HotelFriend offers a flexible Property Management System (PMS) that adapts to each hotel’s operational reality. With more than 20+ integrated modules, hotels can select exactly the functionality they need today while remaining fully scalable for future growth.
To meet the diverse needs of modern hotels, HotelFriend offers its platform through three clearly defined packages: CORE, FLEX, and Signature.
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HotelFriend CORE provides essential PMS functionality for hotels seeking a reliable, easy-to-use foundation to manage daily operations efficiently. It covers core workflows such as front desk operations, reservations, housekeeping, reporting, channel manager, booking engine, invoicing, and automated payments. This solution is best suited for boutique hotels, vacation rentals, and hotels that are looking for only essential tools for successful hotel management |
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HotelFriend FLEX is designed for hotels that require greater flexibility and control. This package allows properties to choose from a wide range of existing HotelFriend modules and features, enabling them to configure a PMS that matches their specific operational structure, covering PMS, Channel Manager, Booking Engine, Digital Guest Journey, POS, Payments, and Events. This works for all-suite hotels that want to get maximum value from their PMS. |
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HotelFriend Signature is tailored for hotels and hotel groups with advanced or unique requirements. In addition to selecting from 20+ products, Signature customers work with a dedicated HotelFriend team to develop individual solutions, integrations, and workflows — making it possible to digitize even the most complex hotel operations. Ensuring flawless implementation and ongoing operational excellence, Signature hoteliers can receive exclusive premium support and personalized on-site visits. This solution is designed for enterprise properties looking to move beyond existing systems. |
Across all packages, HotelFriend places a strong focus on operational efficiency, distribution management, and guest experience. By unifying all hotel processes in one central platform, hotels benefit from streamlined workflows, real-time data visibility, and seamless collaboration across departments — without relying on fragmented systems.
Operating from a highly secure German data center, HotelFriend meets strict data protection and compliance requirements in the DACH region. The company is ISO 9001 and ISO 27001 certified, ensuring the highest standards in quality management and information security.
“Hotels today need more than standard software — they need a reliable technology partner that understands operational complexity,” said Denis Severyuk, CEO at HotelFriend. “With our CORE, FLEX, and Signature packages, we ensure that every hotel — from boutique hotel to large enterprises — can find a solution that truly fits their needs.”
About HotelFriend
HotelFriend is a German software development company headquartered in Berlin. Founded in 2017, the company provides a modular hotel management platform focused on hotel operations, distribution, guest experience, and events. With flexible packages, strong data protection, and professional support, HotelFriend helps hotels build efficient, scalable, and future-proof operations.
