This release focuses on giving hoteliers more automation, better event control, smarter resource management, and improved booking engine reliability.
1. Lightspeed POS Integration
We are excited to introduce integration with Lightspeed POS, allowing seamless automation of restaurant orders into guest bills and invoices.
Key features include:
● Automatic Order Mapping: Connect restaurant orders directly to reservations and guest profiles.
● Simplified Billing: Reduce manual entry errors and save staff time by automating order-to-invoice flow.
Why it matters: Hoteliers can now run F&B operations smoothly, ensure accurate billing, and free staff for higher-value guest interactions.
2. Enhanced Event Management
Managing events is now faster and more organized with new tools for participants, bookings, and tasks.
Key features include:
● Participant Management: Track attendees via PAX lists, set participant limits, and add guests manually or automatically.
● Integrated Booking Tab: Manage bookings directly from the event details page and link existing reservations to events.
● Event Tasks: Assign tasks to team members or departments with real-time notifications.
● Rich Text Descriptions: Add formatted, detailed descriptions to events with drag-and-drop support.
● Improved Event Schedule & PDFs: Print-ready schedules with resource names, linked resources, and overbooking prevention.
● Function Sheet Reports: Quickly print event schedules including all activities and tasks.
Why it matters: Hoteliers can plan and execute events more efficiently, reduce scheduling errors, and impress clients with well-organized, professional events.
3. Resource Planner Enhancements
Managing hotel resources is now more flexible and intuitive.
Key features include:
● Custom Planner Views: Filter by resource type or select specific resources, each displayed in a separate tab.
● Event & Activity Context: See event or activity info directly on orders in the resource planner.
● Simplified Service Creation: Reception is now the default sales channel when adding new services to reduce errors and save time.
Why it matters: Staff can plan resources accurately, avoid confusion, and deliver a smoother guest experience across services and events.
4. Booking Engine Pro Enhancements
Booking Engine Pro now ensures more accurate rates and reliable online bookings.
Key features include:
● Dynamic Rate Updates: BE Pro websites are now fully integrated as sources for dynamic rates and restrictions.
● Accurate Booking Calculations: Min-rate and booking calculations updated to prevent price miscalculations.
Why it matters: Hoteliers can protect revenue, reduce pricing errors, and provide guests with a smooth online booking experience.
This release makes HotelFriend more powerful and easier to use, helping hoteliers:
● Automate processes from restaurant orders to bookings
● Reduce errors across events, resources, and invoices
● Save staff time with streamlined workflows
● Deliver better guest experiences consistently
Learn more about the System Explore Pricing
