Central Reservation System
Sell all your rooms online on 200+ channels with one quota and pricing.
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Manage several houses at the same time and commission individual developments
Sell your rooms online via booking platforms and your own website
Start with the full set of tools designed to meet all your needs
12,38 $
per room / month
10,32 $
per room / month
*0 $
30-day free trial
Multi-property management
Order management
Department Management (wellness, restaurant,...)
Custom Development
Custom Integrations
Staff trainings
Integrated Channel Manager (Booking, HRS, Expedia)
Booking Engine (at 0% commission)
Contactless Room Opening (Salto KS)
Digital Payments (POS), (Gastronovi)
Mobile App (Guestbook, Service Ordering)
Cloud TSS
All features explorable
Access to help center
Step-by-step tutorials
Property Management
Front Desk (Reservation Management) 
Control 70% of all your hotel operations from one screen. Create new reservations, make changes, control room availability effortlessly with the drag-and-drop facility.
Smart Dashboard
Covers the important performance indicators in a convenient format, is a reliable assistant for your information management.
Room Management
Specify all the information about your rooms: area, accommodation options, type, and the number of beds, arrange the amenities in the room, upload photos, create the necessary number of rooms according to their type.
Guest Management
Your own customer database! With the most important information about the guest, his meal preferences, housekeeping and general wishes. Reservation history and much more!
Group & Corporate bookings
Do you have corporate customers with their own rates or contracts? Group booking with different wishes and orders within the group? Then this module is exactly the right one! The invoices to the groups can be set in a variety of ways and working with corporate customers is very easy!
Mail Templates
Adapt the texts and communication with your customers to suit your hotel! Automate the sending of various information.
Manage Appointments and Treatments
Channel Manager
Rates Management (Pricing Plan Intelligence)
Adjust your hotel’s pricing strategy, cancellation policy or sales restrictions. Change room rates according to room types and meal plans, seasons or even weekdays, sources of booking and type of guests. All in one place, in real-time.
Virtual Rates
Intelligent Room Quota Management
Automatic Synchronization of Availabilities
automatic transfer of availabilities to online reservation systems & vacation portals (Booking, Expedia..)
3 OTA connections
You have the 3 most important online travel agents (OTA) connections included with us! Set up Booking, HRS and Expedia quickly and easily. A further selection of over 178 OTA channels is available to you at any time.
Booking Engine
Arrangements, Deals & Packages
Commission-free arrangements, deals & packages sale directly from your website.
Staff Management
Personnel management
Smartphone and tablet support
Accounting
Cash Book
Record cash receipts, find any transaction in a sec and forget about dozens of Excel spreadsheets.
Invoice Templates
Reporting
Manager Analytics
Manager analytics includes such reports as: development report, F&B management report (booked and invoiced), History & Forecast, Management report.
Financial Reports
Financial reports includes: Accounting Report, Cashiers Report, History & Forecast, End of Day Report, Financial report (incl. by sales channel), Sales Report.
Guest Reports
Account Balances Report. Cancellations. Check-In / Check-Out Reports. No Shows. Rebate Report.
Daily Lists
Check-in/Check-out. Guests Report. Housekeeping list. Meals list.
Statistics
$
Additional service, can be booked individually
$
Additional service, can be booked individually
Mobile Concierge App
Self Check-out
Quick Self Check-out request from the HotelFriend mobile app.
Extend Stay
Prolongation of a reservation per mobile application, upon the availability of free rooms
Upsell Room Categories
Room Access
The possibility to open a room from the smartphone. Your guest can use App as a key.
Reservation/purchase without registration
Booking/purchase of services without registration. Sign in with Gmail or Facebook.
Verified User ID - Secure Buying
Guest Facing Services
Direct Reception Sales
Service Sales
Management of Extra Charges
Mobile Guest Directory (Guestbook)
Everything you offer will be shown to customers in a manner you like: information about the area as well as transportation options, first impressions of your hotel, the Wi-Fi password, emergency contact numbers, evacuation plans, events of the hotel, departments and opening hours, the hotel’s restaurant menu, room service menu, space for your advertisers, and more.
Charge Service Fees
In-house Sales
Inventory Management for amenities
Manage per hour booking of services with inventory, manage availability on the inventory scheduler.
Invoicing with Mobile Application
Apple Pay
Google Pay
Library of Services
We collect universal Library of more than 1000 categories and services with translations on 10+ languages and photos. You will have ability to import it for your business.
Hotel Groups
Multi-Property Booking Engine
White label PMS
$
Additional service, can be booked individually
White label Mobile Application
$
Additional service, can be booked individually
Integrations
Digital guest reporting
$
Additional service, can be booked individually
$
Additional service, can be booked individually
$
Additional service, can be booked individually
$
Additional service, can be booked individually
Cloud TSE
$
Additional service, can be booked individually
$
Additional service, can be booked individually
POS (Vectron, Eucasoft)
$
Additional service, can be booked individually
$
Additional service, can be booked individually
Payment providers (Stripe, Paypal, etc.)
$
Additional service, can be booked individually
$
Additional service, can be booked individually
Custom Integrations
$
Additional service, can be booked individually
$
Additional service, can be booked individually
Basic Support
Smart Onboarding Wizzard
Data Backup
A copy of your account data taken and stored so that it may be used to restore the original in case of a data loss.
E-mail Support
Our сustomer support team replies promptly, short and clear.
Extended Support
Staff Trainings & Coaching Events
$
Additional service, can be booked individually
$
Additional service, can be booked individually
Phone Support at Working Hours
Working Hours: 10-18, Mo-Fr
$
Additional service, can be booked individually
$
Additional service, can be booked individually
Marketing and sales assistance
Your personal sales assistant manager.
$
Additional service, can be booked individually
$
Additional service, can be booked individually
Setup Services
Hotel setup
$
Additional service, can be booked individually
$
Additional service, can be booked individually
Channel setup
$
Additional service, can be booked individually
$
Additional service, can be booked individually
Booking Engine setup
$
Additional service, can be booked individually
$
Additional service, can be booked individually
Cloud TSE for Point of Sale
$
Additional service, can be booked individually
$
Additional service, can be booked individually
Hotel Website
Design and template
$
Additional service, can be booked individually
$
Additional service, can be booked individually
Implementation
$
Additional service, can be booked individually
$
Additional service, can be booked individually
Domain hosting
$
Additional service, can be booked individually
$
Additional service, can be booked individually
Hosting Features
SSL Protection
A cryptographic protocol used for network traffic.
Amazon AWS reliability and data protection
Gain access to application software and databases without managing the infrastructure and platforms that run the applications.
Anti-virus Protection
To prevent, detect and remove malware.
SPAM Protection
Continuously updated spam and malware protection.
Server in Germany
The choice of those who care about the reputation and reliability.
Our partners
We are mentioned
Frequently asked Questions
HotelFriend F.A.Q.
HotelFriend F.A.Q.
I've gained access to the system, but I'm unable to work in it because the account hasn't been configured for our accommodation. How do I begin setting it up?
To start using HotelFriend PMS, you need to configure basic information and set up Room Types, Rooms, and Room Rates. Once you've completed this setup, you'll be able to use the system.
I'm trying to add rooms to the system, but it says that the limit has been reached. What should I do?
If you receive a notification that you have reached the limit of rooms allowed in your current product and tariff plan, you should contact HotelFriend Support. They will verify your account information and, upon your request, increase the room limit.
How do I create a reservation for a company?
You can add company reservations and specify important booking parameters in the Front Desk or Reservations section. For step-by-step instructions on adding a company reservation, please refer to this guide.
Can I apply the same tariff plan across multiple channels?
Certainly! When editing the room rate, you can select the sources where you want to apply this tariff plan in the "Source" field. If you want to display the tariff plan on OTAs, just choose "Channel Manager" here.
How can I synchronize my OTA channels with HotelFriend PMS?
To synchronize your OTA channels with HotelFriend PMS, simply contact our support team and request assistance with connecting OTA channels. Our experts will verify if your account is ready for synchronization and help you connect all the necessary channels to the system.
Can I accept payments and securely store credit card details in the HotelFriend system?
You can connect HotelFriend with the Stripe payment system to accept online payments. Once connected, your guest's credit card information will be tokenized and processed securely.
I processed a refund, but the invoice status still shows as "Paid". What did I do wrong?
To properly refund an invoice, you can use the action menu (marked by three dots) within the invoice record in the "Accounting" module. If the invoice was paid, the "Refund" option will be available in that menu. After you have successfully processed the refund, the invoice status will change to "Canceled" and the paid amount will be set to 0. In addition, the system will generate a "Cancellation Invoice" with the "Refunded" status to confirm the refund.
Can discounts be set up in the system?
Yes, you can apply a discount to a booking when creating an invoice. Simply follow these detailed step-by-step instructions.
Do I need a separate account for the Booking Engine?
No, you just need to set up a Booking Engine by clicking on the Booking Engine module in the left-side menu. In case there is no such module in the menu, contact our support at support@hotelfriend.com. More detailed information on how to set up a Booking Engine is given here.
Can I create task reminders in the system?
Absolutely. You can create task reminders in the system using the Task module. This feature enables you to set reminders for daily tasks for you and your team. Additionally, you can set a reminder for a message in the employee chat by clicking on the bell icon near that message.
Does HotelFriend offer limited system access based on employee position?
Yes, HotelFriend provides the ability to create limited access for employees based on their position. For example, if you want to provide access to the Housekeeping module but not the entire system for your housekeepers, the accommodation administrator can create access for employees in the housekeeper position. Similarly, other departments can create limited access for their employees.
Do I need to create a new service order every day if a guest asked me to duplicate the order for each day of their stay?
No, it is not necessary to create a new service order every day. When creating an order, you can simply select the "per day" option in the Unit field, and the system will automatically duplicate the order for each day of the guest's stay. This ensures that the guest receives the service for the duration of their booking without the need for manual duplication.
In our region, the service tax and tip tax have different rates. Is it normal for the system to display the same tax rate for tips and for the order?
By default, the system may display the same tax rate for tips and for orders. However, you can customize the tip tax rate separately in Settings > General. You can add multiple tax types for tips and set the most commonly used one as the default. If there is no tax on tips in your region, you can set it to 0%.
Can we show the first and last names of the person in charge of our property in automated emails?
Yes, it is possible to display the first and last names of the person in charge of your property in automated emails. First, you must designate the employee as a "Representative" in Settings > Employees. Then, in Settings > Communication Settings > Email Templates, you can add their first and last names at the end of an email template. If you encounter any issues, please contact our support team at support@hotelfriend.com.