HotelFriend is proud to announce that we have successfully achieved two significant international certifications in 2025: DIN EN ISO 9001:2015 for quality management and DSTU ISO/IEC 27001:2023 for information security management. These certifications highlight our commitment to providing reliable solutions and ensuring the highest level of trust for our partners and clients.
ISO 9001:2015 – Commitment to Quality
The DIN EN ISO 9001:2015 certification is the most widely recognized international standard for quality management. Achieving this certification demonstrates that HotelFriend maintains a structured and reliable management system with a strong focus on customer satisfaction, efficient operations, and continuous improvement at every level of the organization.
For our clients, this means:
● Consistently high-quality services and products – backed by a proven quality management framework.
● Transparent, standardized, and optimized processes – ensuring reliability and efficiency.
● A culture of continuous improvement – with regular reviews, monitoring, and enhancements.
● Stronger risk management and compliance – reducing errors and ensuring regulatory alignment.
● Commitment to customer-centric innovation – going beyond expectations to create added value.
This certification is a clear signal that HotelFriend is a trusted partner, dedicated to delivering excellence, reliability, and long-term success for its clients.
ISO/IEC 27001:2023 – Safeguarding Information Security
With digital transformation reshaping the hospitality industry, data protection and cybersecurity have become top priorities. The DSTU ISO/IEC 27001:2023 certification confirms that HotelFriend applies globally recognized standards and best practices to safeguard sensitive information and ensure business continuity.
This certification demonstrates that we are committed to:
● Secure handling of customer, guest, and partner data – protecting it against unauthorized access, misuse, or loss.
● Comprehensive risk management and preventive security measures – identifying vulnerabilities early and minimizing potential threats.
● Strict compliance with the latest international information security standards – ensuring legal and regulatory alignment.
● Robust business continuity and disaster recovery processes – guaranteeing reliability and resilience even under critical conditions.
● Regular monitoring, audits, and continuous improvements – to maintain the highest level of security at all times.
For our clients and partners, this means maximum trust, confidentiality, and security – the foundation for sustainable digital collaboration in the hospitality sector.
A Trusted Partner in Hospitality Technology
Earning these certifications is more than just a milestone — it is a promise. By aligning our services with internationally acknowledged standards, HotelFriend demonstrates its role as a trusted partner for hotels and hospitality businesses worldwide.
Whether it’s ensuring operational excellence through our quality management system or protecting sensitive data with our information security framework, HotelFriend stands for reliability, innovation, and trust.
Tailored Solutions for Every Hotel
To meet the diverse needs of the hospitality industry, HotelFriend offers three flexible packages:
● Quick Start Package – Designed for hotels, providing all essential tools (PMS, Channel Manager, and Booking System) with ready-to-use functionality.
● Select Package – Perfect for hotels, allowing them to choose from existing modules and features to build a customized Property Management System without the need for additional development.
● Enterprise Package – Tailored for large hotels and hotel chains, offering advanced functionality, scalability, and the possibility of custom development.
With these packages, every hotel — from boutique properties to international chains — can find the right solution to optimize operations and grow with confidence.
