This release focuses on giving hoteliers more flexibility, better guest insights, and smoother daily operations. With the new Booking Engine Pro, enhanced guest booking visibility, smarter resource mapping, and improved event management, these updates help you streamline your PMS, reduce manual work, and deliver outstanding experiences to your guests.
1. Booking Engine Pro
[Requires Booking Engine Pro permission]
We are excited to introduce Booking Engine Pro, a fully modular, web-based booking engine designed to give hotels maximum flexibility. This upgrade allows hoteliers to create multiple websites for different purposes, configure the booking process, and personalize guest journeys without the need for custom development for each client.
Key features include:
● Multiple Websites for Different Needs: Create unique websites for marketing campaigns, partners, or special offers — all managed from one platform.
● Modular Architecture: Build your booking engine by selecting and arranging modules such as main page, services, room booking, and extras. This lets you tailor both the appearance and functionality to match your brand and operational needs.
● Customizable Booking Flow: Define the sequence of modules to guide your guests through a smooth, personalized booking experience.
● Web-Based External Device: Operates on any guest-facing device via a web interface — no hardware encoders or offline devices needed.
● Secure Online Payments Only: All transactions are handled through secure online payment methods, ensuring a fast and safe booking experience.
● Future-Proof Design: Easily add new modules or features as your business grows, keeping your booking engine adaptable to future requirements.
Why it matters: Booking Engine Pro lets hoteliers focus on guest experience, reduce dependency on custom development, and quickly adapt to changing business needs.
2. Guest & Booking Experience Upgrades
We’ve improved the Guest Card to give a more complete overview of your guests’ stays.
● Complete Booking Visibility: In the Bookings tab, you can now see all reservations where the guest is a payer or a living guest, not just the ones they paid for.
● Better Guest Management: This change helps hotel staff track guests’ history more accurately, enabling personalized communication, targeted promotions, and smoother check-in/check-out processes.
Why it matters: With full visibility of all reservations, your team can deliver more personalized service and prevent errors related to guest bookings.
3. Resource Map Improvements
Managing spaces, seating, and resources just got easier and more flexible.
● Enhanced Chair Placement: You can now place chairs inside or outside shapes on resource maps, giving you full control over room layouts and seating arrangements.
● Flexible Chair Management: Chairs can now be added without selecting a resource, making it easier to visually organize your property and accommodate events or guest needs quickly.
Why it matters: Hoteliers can now plan seating and resources with precision, reducing errors and improving guest experiences during events or busy periods.
4. Event & Feature Management Enhancements
Organizing events and website features has become simpler and more intuitive.
● Improved Sorting Controls: The Events grid now allows sorting by event name or date, with clear indicators and default sorting by newest events.
● Streamlined Event Handling: Managing events and website features is more logical, helping your team stay organized, efficient, and proactive in event management.
Why it matters: These updates help reduce confusion, save time, and make event management smoother for your staff and guests.
5. Other Improvements
● User Mapping for POS & PMS: You can now link multiple POS users to a single PMS user. Any orders from unmapped POS users are automatically assigned to the default Hotel Admin.
Why it matters: This ensures all orders are properly accounted for, reducing errors and improving reporting accuracy.
HotelFriend v. 4.21 streamlines hotel operations, giving hoteliers more flexibility, better guest visibility, and smarter management tools. With Booking Engine Pro, enhanced guest and booking insights, improved resource maps, and intuitive event handling, this update helps your team save time, reduce errors, and focus on delivering exceptional guest experiences.
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