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digital experience

Hotel Guest Service Mobile App

A mobile application for hotels and hotel chains of any size to get a big boost in service sales and client satisfaction. Guests make orders, choose the exact time and pick up point, and pay directly from their smartphones before arrival or when a guest in-house. Monetize convenience - be digital, be modern, be better than other hotels.

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Why is it necessary

As everybody knows, reputation is a very delicate thing. If it is spoiled once due to inadequate service, it can never be restored. So, a single missed or delayed order can cause a lot of chaos and dissatisfaction of guests even in a small hotel. Using the HotelFriend management system, you can provide top-notch service and make your hotel’s working process more organized and transparent.


How does it work

In our app, guests can view not only accommodation but also services offered by the hotel. They are divided into categories, such as “Beverages” or “Food”. Clients add services to the cart, set time and date when they want to get their order and can also write a comment if there are some specific requests. For example, in case of an allergy, the guest can let the staff know about it when ordering dinner.

If the order status is changed to “confirmed” or “completed”, the client also gets notifications from the hotel without any calls from the manager. With our system, there will be no missed orders. Every reservation goes directly to the appropriate department and is managed online in Front Desk (you can change status, set date and time, etc.). Incomes will be transparent, and the hotelier can track and predict additional revenue flow.

Create and manage orders right in the system

set time and date

chat with guests

Concierge App

Hotel Guest App

Another benefit of Mobile Guest Application is that it gives a possibility to increase sales without staff engagement. Guests only need a few clicks to have dinner in their room. This option is more comfortable than calling and asking. But if necessary, the guest can start a direct chat with the personnel and discuss details of the order.


On request of the client, the hotelier can also change the number of ordered services, time and date of delivery and set a custom price. It means that if there are some problems with the hotel stay of the guest, it is possible to avoid conflict by indicating a lower price than in the app.

Join the digital revolution - use HotelFriend products It’s time to move up to a completely new level of hospitality.
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Personalize orders according to the guest’s needs.

Handy planning

Handy planning

Predict your additional revenue.

Well-organized workflow

Well-organized workflow

Manage orders online.


Hotel Guest App
Select the package meeting your exact needs to start 14-day free trial

Concierge App

Hotel Software

CRS Features

Marketing Kit

The Mobile App lets your guests' book services via smartphone, indicate time, date, and specific requests. Create, manage, and delete orders online - HotelFriend.

100,00 / monthly
after free trial

yearly payment discount 20

Try free
More detail

HotelFriend Features

Hotel Management


Department Management

Employee Management

Room Management

Hotel Dashboard


Maintenance Management

Mobile Hotel Live Chat

Operations Outsourcing

Task Management

Finance & Payment

Accounting and Document

Payment Management

Reporting System

Booking Balance

Digital Cash Book

Revenue Management

Room Rates

Service Management

Guest Relations

Guest Management

Booking Request, Offer

Self Check-In

Guest Communications

Communication Automation

Digital Marketing

Hotel Website Development

Destination Management

Deal, Package Composer