Hotel Guest Service Mobile App
A mobile application for hotels and hotel chains of any size to get a big boost in service sales and client satisfaction. Guests make orders, choose the exact time and pick up point, and pay directly from their smartphones before arrival or when a guest in-house. Monetize convenience - be digital, be modern, be better than other hotels.
As everybody knows, reputation is a very delicate thing. If it is spoiled once due to inadequate service, it can never be restored. So, a single missed or delayed order can cause a lot of chaos and dissatisfaction of guests even in a small hotel. Using the HotelFriend management system, you can provide top-notch service and make your hotel’s working process more organized and transparent.
How does it work
In our app, guests can view not only accommodation but also services offered by the hotel. They are divided into categories, such as “Beverages” or “Food”. Clients add services to the cart, set time and date when they want to get their order and can also write a comment if there are some specific requests. For example, in case of an allergy, the guest can let the staff know about it when ordering dinner.
If the order status is changed to “confirmed” or “completed”, the client also gets notifications from the hotel without any calls from the manager. With our system, there will be no missed orders. Every reservation goes directly to the appropriate department and is managed online in Front Desk (you can change status, set date and time, etc.). Incomes will be transparent, and the hotelier can track and predict additional revenue flow.
Hotel Guest App
Another benefit of Mobile Guest Application is that it gives a possibility to increase sales without staff engagement. Guests only need a few clicks to have dinner in their room. This option is more comfortable than calling and asking. But if necessary, the guest can start a direct chat with the personnel and discuss details of the order.
On request of the client, the hotelier can also change the number of ordered services, time and date of delivery and set a custom price. It means that if there are some problems with the hotel stay of the guest, it is possible to avoid conflict by indicating a lower price than in the app.
Personalize orders according to the guest’s needs.
Predict your additional revenue.
Manage orders online.
100 / monthly
after 14-day free trial
yearly payment discount 10